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Petersechelt
Petersechelt Calculating status...
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I can not install CS5.5 Production Premium

Mar 7, 2012 7:52 PM

Error

 

cpsid_90243r4: Error DW020 or DW050 occurs during installation - Creative Suite 5.5, Flash CS5.5, Flash Builder 4.5

Click here for details and corrective actions related to this issue.

 

I checked the PC with all of the diagnostic in WIN7/64, with Malwarebit and Virus Software.

 

We tried with a new account, we download the software from the Adobe Server, we did all the possibilitys.

 

I work now since 32 hours with your "Experts" without a success. I installed 100 after 100 of Software in my life,

I had never such a disaster.

 

Kind regards, Peter

1940 Views   18 Replies   Latest reply: Petersechelt, Mar 18, 2012 3:22 PM
 
Replies
  • Preran
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    1. Preran,
    Mar 7, 2012 8:56 PM   in reply to Petersechelt
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    Hi Petersechelt,

     

    I am sorry that you haven't been able to resolve your problem despite your best efforts. I will check if someone from customer support can help you. If you don't hear from us within the next 24  hours let us know.

     

    Thanks,

    Preran

     
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  • Mylenium
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    2. Mylenium,
    Mar 8, 2012 12:58 AM   in reply to Petersechelt
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    We need the exact install logs. Not much point to generalized complaints.

     

    Mylenium

     
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  • Gautham K
    772 posts
    Nov 8, 2010
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    3. Gautham K,
    Mar 8, 2012 3:50 AM   in reply to Petersechelt
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    Hi,

     

    Could you post some of the troubleshooting steps that you have performed apart from diagnostics?

     

    This document has information on the error message you receive: Installation Errors

     

    I recommend going through it as the document also links to troubleshooting installation using installation logs.

     
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  • Petersechelt
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    4. Petersechelt,
    Mar 8, 2012 9:52 AM   in reply to Gautham K
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    Hello

     

    After loading the installer and loading the msvcr80.dll, he ask for DVD 2 and 3 then the installation stops.

    I checked the registry permissions, so far I c an see it it's ok.

     

    I uninstalled all Adobe application, even the Acrobat Reader and Flash player of coarse.

     

    I tried to install together with Adobe Support several times in different ways the Software. Even with a new

    account. Beside of working with the DVD, we downloaded the Try Version, even this version we could not install.

     

    We always got this error

    cpsid_90243r4: Error DW020 or DW050 occurs during installation - Creative Suite 5.5, Flash CS5.5, Flash Builder 4.5

    Click here for details and corrective actions related to this issue.

     

    Thank you. kind regards, Peter

     

    NB: I would have ready the diagnostic file, just tell me in which way I can send you that.

     
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  • Gautham K
    772 posts
    Nov 8, 2010
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    5. Gautham K,
    Mar 9, 2012 3:25 AM   in reply to Petersechelt
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    Hi Peter,

     

    This link has information on uploading the install logs for us to analyze them : Using the Adobe Support Advisor

     

    Please respond to this post with the token number if you use the Support Advisor.

     

    I would also recommend creating a new user account with admin privileges and installing the software into that account before you run the Adobe Support Advisor.

     
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  • Petersechelt
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    6. Petersechelt,
    Mar 9, 2012 8:50 AM   in reply to Gautham K
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    Hi Goutham

     

    token nr. 00-53822-084609032012

     

    I did that several times see

    Case Number:0183049316

     

    I hope that helps, Peter

     
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  • Manish-Sharma
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    7. Manish-Sharma,
    Mar 9, 2012 11:47 AM   in reply to Petersechelt
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    Can you share the latest installer logs file thought pastebin.com

     
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  • Petersechelt
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    8. Petersechelt,
    Mar 9, 2012 1:07 PM   in reply to Manish-Sharma
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    Hi Manish

     

    Error / Adobe Support Adviser

    kb404622r4: Error 1401, 1402, or 1406 insufficient privileges to write to a registry key - Creative Suite 5.5

    Click here for details and corrective actions related to this issue.

     

    Kind regards, Peter

     
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  • Manish-Sharma
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    9. Manish-Sharma,
    Mar 9, 2012 10:25 PM   in reply to Petersechelt
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    have you followed the article :

     

    http://kb2.adobe.com/cps/404/kb404622.html

     
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  • Petersechelt
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    10. Petersechelt,
    Mar 10, 2012 6:12 PM   in reply to Manish-Sharma
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    Hello Manish

     

     

    I did it and a display comes with:"Registry Editor could not set owner on the key currently selected, or some of its subkeys"

     

     

    Thanks, and kind regards, Peter

     
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  • Manish-Sharma
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    11. Manish-Sharma,
    Mar 10, 2012 6:19 PM   in reply to Petersechelt
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    Hello peter,

     

    Have to tried the solution number 2 in the article mentioned andalso are you logged in as the administrator.

     

    Check after instaliing it from the new user account.

     
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  • Petersechelt
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    12. Petersechelt,
    Mar 10, 2012 10:10 PM   in reply to Manish-Sharma
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    Hello Manish

     

     

    Yes I did it without success, I always started the installation as a administrator.

     

    Peter

     
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  • Manish-Sharma
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    13. Manish-Sharma,
    Mar 10, 2012 10:38 PM   in reply to Petersechelt
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    Hi peter,

     

    unable the hidden admin account on win 7 then try to install the product. look on the link to know the step to unable the hidden admin account

     

    http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-adminis trator-account-on-windows-vista/

     

    and it will great if you can upload the latest installer log on the pastebin.com

     

    • Navigate to the log files in one of the following folders:
      • Windows 32-bit (XP, Vista, 7): \Program Files\Common Files\Adobe\Installers\
      • Windows 64-bit (XP, Vista, 7): \Program Files (x86)\Common Files\Adobe\Installers\
      • Mac OS: /Library/Logs/Adobe/Installers/
      The log filename includes the product name and install date (CS4) or just the product name (CS3), followed by “.log.gz.” The extension .gz indicates a compressed format.
    • Use a decompression utility such as WinZip or StuffIt to decompress the .gz file. Once uncompressed, the log file is a plain text file.
    • Open the .log file in a text editor such as WordPad (Windows) or TextEdit (Mac OS). and upload on pastebin.com
     
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  • Petersechelt
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    14. Petersechelt,
    Mar 11, 2012 11:31 AM   in reply to Manish-Sharma
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    Hi Manish

     

     

    I did it, and tried in the new Administrator account the installation, without success

    see Token 0017941-112611032012 allways with"run as a Administrator"

     

    Kind regards, Peter

     
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  • Petersechelt
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    15. Petersechelt,
    Mar 13, 2012 5:02 PM   in reply to Manish-Sharma
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    HI Manish

     

     

    Whats the next step, do you have any idea's. Come with Adobe Connect and see what you can do.

     

     

    Kind regards, Peter

     
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  • Petersechelt
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    16. Petersechelt,
    Mar 16, 2012 9:10 AM   in reply to Manish-Sharma
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    Hello Manish

     

     

    You are still alive?

     

     

    Peter

     
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  • Manish-Sharma
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    17. Manish-Sharma,
    Mar 16, 2012 12:26 PM   in reply to Petersechelt
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    hello ,

     

    I guess I am alive ...sorry was busy hence was out of the forums.

     

    follow these steps:

     

    Uninstall   prerelease builds and run the installation again. If the fails, run the CS5   Cleaner Tool and remove all CS5 products. See cpsid_ 82947 for information.

     
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  • Petersechelt
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    18. Petersechelt,
    Mar 18, 2012 3:22 PM   in reply to Manish-Sharma
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    Hello Manish

     

     

    Finaly I could repair the permissions system and install the Adobe package.

    It runs well. I run the "windows repair" over the system and then I could adjust

    the permissions.

     

    Thanks for your advice, Peter

     
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