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The Merg
The Merg
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Error 1624 "Error Applying Transforms" Updating Acrobat 10.1.1

Mar 5, 2012 7:09 AM

I have Adobe Acrobat Pro v10.1.1 installed on a Windows 7 64-bit system. Everything seems to be working fine, however, I keep getting the above listed error whenever I try to update the app. Whenever I try to update the app I get the error message displayed below:

 

2012-03-05_095639.jpg

I looked into the error and I found a reference to a fix for Adobe 8.x on a Windows XP system, but it specifically states the fix is not for Windows 7. I've read that the issue is that the Transformer path in the registry can be pointing to an invalid path, but it seems to be correct.

 

I have the following in my registry...

 

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\68AB67CA3301004 F7706000000000050

 

Key: Transforms = C:\Windows\Installer\{AC76BA86-1033-F400-7760-000000000005}\1033.mst

 

I've checked and that path and file do exist.

 

Any thoughts on how to clear up this issue?

 

Thanks,

Merg

1784 Views   6 Replies   Latest reply: The Merg, Mar 15, 2012 8:37 AM
 
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  • The Merg
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    1. The Merg,
    Mar 12, 2012 4:22 PM   in reply to The Merg
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    Been a week and no response yet...

     

    Has no one else out there had this issue with Acrobat on Windows 7? There has to be some fix for this. I have Adobe PhotoShop CS5 as well and do not have any issues with updates with that.

     

    - Merg

     
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  • kenifriedman
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    2. kenifriedman,
    Mar 13, 2012 6:45 AM   in reply to The Merg
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    Have you tried repairing 10.1.1? Sometimes this helps.

     

    Also, having Carbonite running at the same time can cause this problem. If so, you should pause Carbonite before running the update.

     

    Good luck.

     
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  • The Merg
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    3. The Merg,
    Mar 13, 2012 7:13 AM   in reply to kenifriedman
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    Well, I don't use Carbonite.

     

    As for the repair installation, when I click on Repair I get the following error message:

     

    2012-03-13_095835.jpg

     

    I can't believe that Adobe does not have anything on their site regarding this issue. Correction, the only thing on their site is how to correct this issue for Acrobat 8 when using it in Windows XP.

     

    - Merg

     
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  • kenifriedman
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    4. kenifriedman,
    Mar 13, 2012 10:27 AM   in reply to The Merg
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    It appears that your Acrobat installation is corrupted. I suggest you go to Adobe's web site that has information how to uninstall it. Normally, you can try to uninstall it by going to Control Panel -> Programs and Features and remove Acrobat there. If this does not work, Adobe's web site should tell you how to manually uninstall it.

     

    Then you should reinstall it and apply the latest updates.

     

    Good luck.

     
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  • The Merg
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    5. The Merg,
    Mar 13, 2012 10:36 AM   in reply to kenifriedman
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    That was my next thought. Will get to it later this week and will post back with results.

     

    - Merg

     

    Sent from my iPhone

     

    Today's problems don't worry me,

    I haven't solved yesterday's yet.

     
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  • The Merg
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    6. The Merg,
    Mar 15, 2012 8:37 AM   in reply to The Merg
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    Well, I tried to uninstall it and got the same error. Soooo... I used RevoUninstaller to uninstall the app. After that I reinstalled Acrobat Pro X (v10.0.0). It then successfully updated to v10.1.2.

     

    - Merg

     
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