Adobe Community: Fatal error when moving mouse icon in Timeline

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1. Lilybiri,

Mar 14, 2012 6:51 AM in reply to Noel Griffiths

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Noel,

How did you succeed at doing that? CP5.5 behaves this way for me: when moving an object (like the mouse timeline) this object will first show the 'end' indication when it bumps to the end of the slide, when trying to move it more to the right the slide timeline/duration will be extended. I couldn't reproduce your scenario.

Lilybiri

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2. Noel Griffiths,

Mar 14, 2012 7:22 AM in reply to Lilybiri

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Lilybiri,

I agree that under normal circumstances, when you hit the end of the slide in the timeline the object gets a red triangle and if you push further to the right you drag the timeline along with the object.

Maybe what happened this moring was triggered by something else (see FYI below) but as it happened at the exact same moment as the mouse object hit the end of the slide I assumed that was what caused the fatal error.

FYI...I have been suffereing from another series of "Fatal Errors" with this project where I get the message "Text Caption_xyz is either a resereved keyword or is already assigned...." ( http://forums.adobe.com/message/4234746#4234746 ) so that might have been the cause - but the error message went before I had a chance to read it / grab it.

I guess I will just have to carry on working my projects, with no faith nor trust in Captivate (as normal) and save, save and save again as I go.

Noel

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3. RodWard,

Mar 14, 2012 7:29 AM in reply to Noel Griffiths

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Noel, if you're getting crashes after a message that says something about reserved keywords, you should go through all information text fields, project information fields, CC text, project title and LMS configs etc looking for any punctuation marks and symbols. Your error message is commonly associated with using punctuation (especially square brackets, slashes, commas, apostrophes, quotation marks) in text fields. Captivate mistakes these symbols for software code (where they are also used) and trips over its feet at times.

See if you can remove any punctuation marks to resolve the issue.

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4. Lilybiri,

Mar 14, 2012 7:33 AM in reply to Noel Griffiths

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Indeed, as Rod tells, that is something totally different and that will have been the error cause. Captivate is very strict about uniqueness of labels, and about some characters... Try to keep labels short and simple and have some idea about the logic behind the labeling. The underscore normally will not cause any issues.

Lilybiri

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5. Noel Griffiths,

Mar 14, 2012 7:46 AM in reply to Lilybiri

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Rod, Lilybiri,

Thanks (again).

So displaying something like "example" in a text caption, where the word example has quote marks left and right is potentially fatal in Captivate ?

Is this an Adobe only issue or is this an industry "standard" ?

I will check my project as I am sure I have used quote marks etc in text captions to help stress certain words to my learners....clearly not a good idea for Captivate.

Noel

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6. Lilybiri,

Mar 14, 2012 7:49 AM in reply to Noel Griffiths

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Noel,

Never had issues with quote marks in text captions, it is in the other 'things' mentioned by Rod that you have to be careful, and certainly about labels. Your message was pointing to a label, identifier of a Text Caption not to the content of it.

Lilybiri

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Fatal error when moving mouse icon in Timeline

Mar 14, 2012 5:26 AM

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