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davidhc360
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Extension Manager fails to load  (Error reported on DigitalPublishingRelease.mxi_air)

Mar 14, 2012 7:03 AM

Tags: #cs5.5 #cs #windows #vista #extension #manager #extension_manager #cs55

Hi

Adobe CreativeSuite Standard 5.5 has been installed but Extension manager is failing to load or fails whilst loading. Would someone be able to assist?

Below is the end of the log.txt file after the ExManLog.YES file was created.

 

The log file isn't always created on some machines where the .YES file is setup. 

 

The software is installed on Windows Vista. Some machines have a Core I3 chip.

 

I have been reading the forum and tried changing the permissions where I can and tried the flash issue. Firefox is not installed.

 

 

3/14/2012 12:26:53.516 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup Client UI.mxi_air

3/14/2012 12:26:53.516 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup Client.mxi_air

3/14/2012 12:26:53.533 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup Client.mxi_air

3/14/2012 12:26:53.534 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup UI.mxi_air

3/14/2012 12:26:53.551 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup UI.mxi_air

3/14/2012 12:26:53.551 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup.mxi_air

3/14/2012 12:26:53.568 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup.mxi_air

3/14/2012 12:26:53.568 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_WorldReady.mxi_air

3/14/2012 12:26:53.585 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_WorldReady.mxi_air

3/14/2012 12:26:53.585 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_XMedia UI.mxi_air

3/14/2012 12:26:53.602 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_XMedia UI.mxi_air

3/14/2012 12:26:53.602 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_XML.mxi_air

3/14/2012 12:26:53.618 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_XML.mxi_air

3/14/2012 12:26:53.619 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_XMLParser.mxi_air

3/14/2012 12:26:53.636 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_XMLParser.mxi_air

3/14/2012 12:26:53.677 [INFO] com.adobe.exman.controller.LoadInstalledExtensionsCommand.LoadMXIFile CompleteCallBack onComplete(), xmlFilename: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\DigitalPublishingRelease.mxi_air

3/14/2012 12:26:53.677 [INFO] com.adobe.exman.model.ProductExtensionManagerProxy loadMXIDataIntoGridData(): xmlFilename: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\DigitalPublishingRelease.mxi_air

3/14/2012 12:26:53.678 [INFO] com.adobe.exman.vo.ExtensionStaticData no 'icon' attribute in MXI

3/14/2012 12:26:53.679 [INFO] com.adobe.exman.vo.ExtensionStaticData there is no method specified or methos is not direct link or no URL specified for extension: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\DigitalPublishingRelease.mxi

3/14/2012 12:26:53.679 [INFO] com.adobe.exman.vo.ExtensionStaticData isCompatibleWithProduct(), product==InDesign productVersion==7.5.0

CompatibleProduct: _productInternalName==InDesign _version==7.5 _maxversion ==2147483647 _primary==true _required==false

3/14/2012 12:26:53.680 [ERROR] com.adobe.exman.vo.ProductInfo removeExtensionByMXIAIRFileName(), no this xmiAIRFilename: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\

3/14/2012 12:26:53.516 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup Client UI.mxi_air

3/14/2012 12:26:53.516 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup Client.mxi_air

3/14/2012 12:26:53.533 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup Client.mxi_air

3/14/2012 12:26:53.534 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup UI.mxi_air

3/14/2012 12:26:53.551 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup UI.mxi_air

3/14/2012 12:26:53.551 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup.mxi_air

3/14/2012 12:26:53.568 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup.mxi_air

3/14/2012 12:26:53.568 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_WorldReady.mxi_air

3/14/2012 12:26:53.585 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_WorldReady.mxi_air

3/14/2012 12:26:53.585 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_XMedia UI.mxi_air

3/14/2012 12:26:53.602 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_XMedia UI.mxi_air

3/14/2012 12:26:53.602 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_XML.mxi_air

3/14/2012 12:26:53.618 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_XML.mxi_air

3/14/2012 12:26:53.619 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_XMLParser.mxi_air

3/14/2012 12:26:53.636 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_XMLParser.mxi_air

3/14/2012 12:26:53.677 [INFO] com.adobe.exman.controller.LoadInstalledExtensionsCommand.LoadMXIFile CompleteCallBack onComplete(), xmlFilename: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\DigitalPublishingRelease.mxi_air

3/14/2012 12:26:53.677 [INFO] com.adobe.exman.model.ProductExtensionManagerProxy loadMXIDataIntoGridData(): xmlFilename: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\DigitalPublishingRelease.mxi_air

3/14/2012 12:26:53.678 [INFO] com.adobe.exman.vo.ExtensionStaticData no 'icon' attribute in MXI

3/14/2012 12:26:53.679 [INFO] com.adobe.exman.vo.ExtensionStaticData there is no method specified or methos is not direct link or no URL specified for extension: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\DigitalPublishingRelease.mxi

3/14/2012 12:26:53.679 [INFO] com.adobe.exman.vo.ExtensionStaticData isCompatibleWithProduct(), product==InDesign productVersion==7.5.0

CompatibleProduct: _productInternalName==InDesign _version==7.5 _maxversion ==2147483647 _primary==true _required==false

3/14/2012 12:26:53.680 [ERROR] com.adobe.exman.vo.ProductInfo removeExtensionByMXIAIRFileName(), no this xmiAIRFilename: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\DigitalPublishingRelease.mxi_air

3/14/2012 12:26:53.680 [INFO] com.adobe.exman.vo.ProductInfo addExtension(), added extension to productInfo: ------extension == dynamicData: true------staticData: mxi_air filename: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\DigitalPublishingRelease.mxi_air mxi filename: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\DigitalPublishingRelease.mxi extname: DigitalPublishing author: Adobe Systems Incorporated version: 7.5.2.9 type: ------productInfo == productName=[InDesign CS5.5], internalName=[InDesign], productversion=[7.5.0], productEMStore=[C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\], productExtPath=[C:\Us

3/14/2012 12:26:53.680 [INFO] com.adobe.exman.vo.ProductInfo addExtension(), added extension to productInfo: ------extension == dynamicData: true------staticData: mxi_air filename: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\DigitalPublishingRelease.mxi_air mxi filename: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\DigitalPublishingRelease.mxi extname: DigitalPublishing author: Adobe Systems Incorporated version: 7.5.2.9 type: ------productInfo == productName=[InDesign CS5.5], internalName=[InDesign], productversion=[7.5.0], productEMStore=[C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\], productExtPath=[C:\Us

 
Replies
  • Currently Being Moderated
    Mar 14, 2012 8:17 AM   in reply to davidhc360

    Did you try to launch Extension Manager as administrator?

     
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  • Currently Being Moderated
    Mar 15, 2012 7:18 PM   in reply to davidhc360

    Please try to move DigitalPublishingRelease.* (total of four files) from C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath to somewhere else, and restore InDesign XManConfig.xml, then launch Extension Manager. If Extension Manager succeeds in  launching, InDesign should be listed in EM, and  DigitalPublishingRelease extension still works in InDesign, only it is no longer managed by Extension Manager.

     

    In your laptop, please make sure the file name of "ExManLog.YES" ends with ".YES", no extra extension is hidden.  Uncheck "Hide extensions for known file types" option in "Folder Options" dialog box of Windows Explorer.

     
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  • Currently Being Moderated
    Mar 20, 2012 7:17 AM   in reply to davidhc360

    What's the meaning of "remoting onto the machine"? Is it by "Remote Desktop Control"( mstsc )? There is no difference in running Extension Manager locally or by RDC. However, you have to make sure that you login with the same account. If you still can not launch Extension Manager on your laptop, you can generate log files and paste them here.

    BTW, we created "Frequently Asked Questions" sub forum for Extension Manager. You might find some useful information in it. Check out http://forums.adobe.com/community/creativesuites/extensionmanager/faq

     
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