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jharris378
Currently Being Moderated

CS5.5 component upgrade problems

Mar 11, 2012 5:10 PM

Tags: #install #update #failure

I installed Master Suite CS5.5 a couple of weeks ago, and all programs I opened worked fine.  The one thing I used immediately was Acrobat X Pro to edit .pdf forms and save them.  Thnking it would be a good thing, In Acrobat X Pro, I used the "Check for Updates ..." menu item (under "Help") to find any updates.  It found a bunch of updates for all of the Master Suite programs, and I installed them.  Well, that caused a bunch of problems with Flash and Acrobat X Pro.  Attempts at editing .pdf forms caused Windows 7 to freeze.  I think that CS5.5 might have issues if a newer version of Flash is installed (than came with the software). 

 

My PC suffered hard shutdowns and bad startups (hanging) ensued.  Several times I had to revert to earlier restore points to start up my system.  Ultimately I did an uninstall and reinstall - using the Adobe CS5.5 Cleaner Tool - and all seems well again.

 

My question is, what happened with the updates, and do I reject future updates altogether?  I 'm using Google Chrome for my browser, and I deactivated the automatic Flash updates it performs.

 

Thanks

 
Replies
  • Currently Being Moderated
    Mar 12, 2012 3:38 PM   in reply to jharris378

    Did you receive any specific error messages or did it just seem that your computer crashed when accessing certain forms?  Without specific error messages I would recommend taking the reinstall process slowly and install the updates over time.  Then you can better determine where the difficulty lies.

     
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    Mar 13, 2012 8:56 AM   in reply to jharris378

    It is possible that InDesign was caching your font data so that would be one difference between the initial launch and regular launch.  So are you no longer experiencing difficulties with your Adobe software then?

     
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    Mar 14, 2012 11:09 AM   in reply to jharris378

    I think you have a good plan in place jharris378.  We need to better identify where you are having difficulties.  It is possible all of the issues have a root cause but we should narrow down on the specifics first.  I would also recommend posting in the applications respective forum as the users there will be more familiar with troubleshooting processes for that particular product.

     
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