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Bob Bringhurst 4,643 posts
May 29, 2007
Currently Being Moderated

Adobe Content Viewer (iPad) - "Please update your app"

Mar 12, 2012 4:10 PM

If you get this error message in the Adobe Content Viewer while trying to view a folio, it means that you're trying to open a new folio with and older viewer. This frequently happens between when a new set of tools is released and Apple approves the newest viewer version. If you install the new tools and create a folio, the current version of the Adobe Content Viewer isn't able to display the folio. You can do any of the following:

 

* If you have a Professional or Enterprise subscription to DPS, use the Viewer Builder to create a custom version of the Adobe Content Viewer. This custom version has Preview on Device enabled, unlike the store version.

 

* Wait for Apple to approve the newest viewer version. Use the Desktop Viewer to preview content for the time being.

 

* If you can't wait for the viewer to be approved, uninstall the tools and reinstall an older version of the DPS tools. See this article.

 
Replies 1 2 3 Previous Next
  • Currently Being Moderated
    Mar 12, 2012 10:05 PM   in reply to Bob Bringhurst

    When will you anticipate the viewer's approval?

     
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  • Currently Being Moderated
    Mar 13, 2012 3:31 AM   in reply to sharene80

    Hi Bob,

    Also the same problem here,

    but:

    - It works fine for me: Mac - InDesign CS 5.5 and latest DPS-tools

    but it doesn't work for my customer:

    - Mac - InDesign CS5.0 and latest DPS-tools

     

    Is this a known problem?

    The difference between CS5.0 and 5.5

    and the error that the app has to be updated.

    Or do I search for the solution in the wrong directing?

     
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  • Currently Being Moderated
    Mar 13, 2012 3:42 AM   in reply to AadMetz

    Hi Aad,

     

    Unless you are using your own custom viewer (built wich viewer builder), you shouldn't be able to preview your publication on your iPad. So it's weird that you can view your previews at this moment, so maybe you haven't installed the latest producer tools? (not to be mistaken with the folio builder panel)

     

    Apart from a few small details (e.g. "use first image as poster" when using audioskins) there aren't any other differences between the CS5 and .5 versions.

     
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  • Currently Being Moderated
    Mar 13, 2012 3:56 AM   in reply to Bob Bringhurst

    Hi everyone, I have also those kind problem!

    (Indesign cs5.0+iPad2)

     

    Greet, Irvan

     
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  • Currently Being Moderated
    Mar 13, 2012 11:44 AM   in reply to Bob Bringhurst

    Why in the world would you put the cart (iPad App) before the horse (Adobe DPS).  This just makes no sense to update the software without being able to use it on the App.  Did Adobe just have to get the update out before the App was approved?  I hate to be so cynical but this is just poor planing on Adobes part.

     
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  • Currently Being Moderated
    Mar 13, 2012 12:01 PM   in reply to Ryan A. SGS

    You need to realize that there are paying customers out there that want updates. This doesn’t affect them one bit since they can create their own custom viewers.

     

     

     

    If you want a hitch a ride, then you need to be aware of what you’re getting and what you’re not getting.

     

     

     

    Bob

     
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  • Currently Being Moderated
    Mar 13, 2012 12:16 PM   in reply to Bob Bringhurst

    It still does not dispute the fact that Adobe could have published everything at once making a complete package and not bits and pieces which this is, that's all.  DPS already has a bad reputation for giving us not what we want now and not being a complete package as it is.  Seams like almost noting in this update was a must have now for "Pro" or other wise so why not wait.  At least waiting would make it look like Adobe was really on top of things giving us a complete package.  Besides it kinda just sounds like a push to go Enterprise.

     
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  • Currently Being Moderated
    Mar 13, 2012 12:29 PM   in reply to Bob Bringhurst

    Hi, i had such bad day today with our presentation for our client, because they couldnt see their first view publication on their iPad. Could Adobe please remind us, designer who want to sell their idea first and dont have pro or enterprise accounts, to hold the updates (v.19)?

    And could you guys gige us any tips, how can we show our hard work to the client on their device?

    Thx. Irvan

     
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  • Currently Being Moderated
    Mar 13, 2012 12:36 PM   in reply to Ryan A. SGS

    It most certainly does. Paying customers come first.

     

     

     

    There are ton of people piggy backing on this system for small projects using nothing but the Content Viewer. Why should Adobe hold everything back from paying customers just because others fail to learn the system?

     

     

     

    I’m sorry you’re having issues but the fact is this entire thing is still in its infancy and the biggest issue here that Apple takes so long to approve the Content Viewer.

     

     

     

    You may want to direct just a bit of your anger in Cupertino’s direction.

     

     

     

    Bob

     
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  • Currently Being Moderated
    Mar 13, 2012 12:55 PM   in reply to Bob Levine

    Typical response for Bob Levine.  Were not paying customers?  Just because we don't use Enterprise services we still bought Adobes software and use according to Adobes guide lines.  No where does it say that we have to be Enterprise customers to use DPS.  And what part of the "system" don't we understand, that we're just suppose to be nickel and dimed and put up with it or learn how to use DPS which for the most part you have to be a detective to figure out.

     

    And Bob it most certainly does not, paying or not.  You fails to see what I am talking abut here, perception.  As I said noting new in this update to warrant not putting out a complete package and making Adobe look like they are giving a complete pack.

     

    And Bob if you feel Paying customers come first then Adobe should have only made it available to "Paying" customers and not the general public, not too hard to do.

     

    This just could have been handled far better but you have to take the low road Bob, as usual, and insult and belittle.

     

    PS Bob, It's not available for Android as well Apple hater.

     
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  • Currently Being Moderated
    Mar 13, 2012 1:04 PM   in reply to Ryan A. SGS

    This was handled exactly the same way it’s been handled with almost every single release and has been argued back and forth for the better part of 18 months.

     

     

     

    Does Adobe hold the tools back while Apple drags its feet or put them out there for those willing to pay attention? At one point they elected to hold them back and there were enough complaints they changed course and release them when they’re ready (one could argue the definition of ready).

     

     

     

    You have two choices. Roll back the tools or wait for Apple to approve the viewer.

     

     

     

    I’m not taking any road…just expressing my opinion. And BTW, I’ve been burnt one too many times by new tools and I’m sitting this one out.

     

     

     

    Live and learn.

     

     

     

    Bob

     
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  • Currently Being Moderated
    Mar 13, 2012 1:13 PM   in reply to Bob Levine

    Don't you see Bob, you are proving my point, you are waiting it out.  No one should have to wait anything out if you got a complete package every time.  And I do know you can still get burned.  The thing is, I would like to get a complete package every time and I think most other would as well.  If you want it early call it a BETA with more warning.  All I'm saying is waiting for a complete package would not hurt the "Pro's" here and it would have made Adobe look like nothing but good in everyone's eyes.

     
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  • Currently Being Moderated
    Mar 13, 2012 1:31 PM   in reply to Ryan A. SGS

    Unfortunately, there’s no pleasing everyone. For every person who feels like you do there are others who feel differently.

     

     

     

    There’s really not much else to say but feel free to carry on. I’ve said everything I can possibly say.

     

     

     

    Bob

     
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  • Currently Being Moderated
    Mar 14, 2012 1:13 AM   in reply to Ryan A. SGS

    How to roll back my update install? This was mandatory install and older tools would not authorize in Adobe server. I cn not upload files using older version of tools.

    Is that correct?

     

    Ants Tuur

     
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  • Currently Being Moderated
    Mar 14, 2012 4:19 AM   in reply to Bob Bringhurst

    When do you think Apple will approve the update?

     

    We have an exhibition soon....the deadline is really soon...

     
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  • Currently Being Moderated
    Mar 14, 2012 5:51 AM   in reply to pla-net

    Ask them. There’s no way for anyone here to know. It could happen in a day or it could take more than week.

     

     

     

    Bob

     
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  • Currently Being Moderated
    Mar 14, 2012 8:03 AM   in reply to Bob Bringhurst

    I will never again load new tools until the updated Content Viewer is ready.

     

    Even then it's clear that serious bugs are getting through with both the Viewer and plugs, so I'm done as well with loading anything new right away.  Rollbacks are always a pain and rarely work without uninstalling everything and saying a few prayers.

     

    That recent video from Johannes was an eye opener.  Pretty major slippage there.

     

    It would be most helpful to have some kind of sticky or something that clearly states Content Viewer release dates / version compatibility.  Not crucial, but would help.

     
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  • Currently Being Moderated
    Mar 14, 2012 12:39 PM   in reply to Bob Bringhurst

    Hello,

    I was in the midst of an approval of an issue of my client, sharing content with Adobe Content Viewer. Simply stopped working because it occurred updating the platform, I will tell my client? and how it can adopt? considering that the time given by the client to send to Apple was march 16. Unbelievable! I have NO more time to create a custom version. My client is waiting and finishing my deadline.

    How do I go back to previous version? When you click on sign in, it automatically forces me to upgrade my version!

     
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  • Currently Being Moderated
    Mar 14, 2012 12:47 PM   in reply to Marcelo Raimondi

    You're being forced to upgrade the Folio Builder Panel, not the Folio Producer Tools.  Everything should keep working as it has for you as long as you don't update the Folio Producer Tools.  There are details about how to uninstall the Folio Producer Tools at the bottom of this help document explaining the updating process.

     

    http://help.adobe.com/en_US/digitalpubsuite/using/WS67cb9e293e2f1f60-2 1ba9a4512e5e5e0b8d-7ffe.html

     
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  • Currently Being Moderated
    Mar 14, 2012 12:49 PM   in reply to Bob Bringhurst

    Wouldn't it be smarter to launch new updates after getting the Content Viewer aproved by Apple?

     
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  • Currently Being Moderated
    Mar 14, 2012 1:06 PM   in reply to Andrew Smith

    Where was it written, that update only Folio Builder Panel?

    I am not an engineer or Adobe beta tester. I am not in technical detail.

    Adobe offered me update. I installed it.

    And nobody is happy.

     

    And you know what? I dint evev created new folio, just doing some pre publishing minor corrections and updated some articles.

    Magazine must be in sale tomorrow, and my client can not review and approve it.

     

    I can lose a client that way.

     

    Ants Tuur

     
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  • Currently Being Moderated
    Mar 14, 2012 1:07 PM   in reply to sagremel

    sagremel,

     

    Read this entire discussion to answer your own question as to why Adobe has chosen the current way as oppposed to the way you suggest.

     

    I prefer to have the option of working with the latest tools as soon as they're available.  I'm not saying I always exercise that option (especially when pressing deadlines are involved) but we're all adult humans here who can be responsible enough to make the decision for ourselves.  If you read Bob Bringhurst's first post in the discussion announcing the v19 release he did a good job of summarizing what your options are and why you may want to wait to install the Folio Producer Tools.  If you don't like the way Adobe does it then you'll have to find a different solution from another company, create your own Digital Publishing platform, or learn to write apps with native code for each operating system...

    http://forums.adobe.com/thread/974481?tstart=0

     

    I sympathize with those who are stressing because of deadlines and not understanding the upgrade process because they're new to DPS. It's a complex, imperfect, and improving system.  Never install new software when you're on a deadline.  Assume there will be a couple of days of down time due to server or software problems.  Don't promise clients new features that haven't been released yet.

     
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  • Currently Being Moderated
    Mar 14, 2012 1:09 PM   in reply to Bob Bringhurst

    By the way. IMHO all that talk about custom viewer is (i can not spell that word in there).

    How do i distribute my custom viewer? As "Sideloadable developer build"? And maintain all the UDIDS, my clients have. Most of them not evev knoe, what the UDID is.

     
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  • Currently Being Moderated
    Mar 14, 2012 1:24 PM   in reply to AntsTuur

    Ants,

     

    If you upgraded the Folio Producer Tools and are now getting the "Please update your app" message in the Adobe Content Viewer then uninstall the tools using the link referenced in the first post of this discussion.  If you then update the articles again the Adobe Content Viewer should stop giving you that error message and let you view the folio.

     

    It sounds like you are very angry at Adobe and anybody who is trying to help you.  I think you should find a different system and forum that you like better if you are that unhappy.  The only other alternative is to read all the help documentation for DPS which covers most, if not all, of your questions/problems and then for any remaining unanswered questions you can either talk to the Adobe Gold tech support that came with your paid subscription or you can politely ask other professional users in this forum to stop what they're doing and try to help you.

     

    Create a custom Adobe Content Viewer for iPad

    http://help.adobe.com/en_US/digitalpubsuite/using/WS9293e1fb3b977c5c-6 373a356134d312f091-8000.html

     
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  • Currently Being Moderated
    Mar 14, 2012 1:37 PM   in reply to Andrew Smith

    So, you are saying that I have to go to the Forums page every time I'll install updates? Why Adobe do not puts in the downloads page a warning: CONTENT VIEWER NOT AVAILABLE YET. IF YOU INSTALL THIS YOU WILL NOT BE ABLE TO VIEW YOUR PUBLICATIONS? Simple like that.

     
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  • Currently Being Moderated
    Mar 14, 2012 1:54 PM   in reply to sagremel

    Being cautious before performing upgrades and checking this forum is part of my use of the imperfect software Adobe has offered to us.  It's not ideal but it works until they implement a better way.

     

    Do you have a link to the page it sent you to when you were forced to upgrade?  I don't remember what page it sent me to from the Folio Builder Panel when it forced me to update but I'm pretty sure it only had a link the Folio Builder Panel update.  Otherwise it probably sent me to the page linked below which states:

    "You also have the option of updating the authoring tools when a new version is released. When you update the authoring tools, any folio you publish is no longer compatible with a custom viewer created with a previous set of tools. For example, suppose that you used Viewer Builder 1.2 to create a custom viewer that you submitted to the app store. To continue creating folios for that custom viewer, keep using the v12 Folio Producer tools (installer 1.0). Do not update to installer 1.1 or later until you are ready to create and submit a new version of the custom viewer to the store. However, you should update the Folio Builder panel whenever the Folio Producer is updated on the web.

    You may need to revert to a previous set of Folio Producer tools to be compatible with an older custom viewer. Uninstall the Folio Producer tools, and then download and install the appropriate version."

     

    http://help.adobe.com/en_US/digitalpubsuite/using/WS67cb9e293e2f1f60-2 1ba9a4512e5e5e0b8d-7ffe.html

     

    It would probably help new users to put something shorter and easier to understand, like what you wrote, at the top of all download pages until Apple approves each new version of the Adobe Content Viewer.

     
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  • Currently Being Moderated
    Mar 14, 2012 9:58 PM   in reply to Bob Bringhurst

    Hi Bob,

     

    We have completed the upgrade to the folio builder and have created our own content viewer - for test purposes - as you advised above.

     

    We have a folio being published in the next couple of days, though because this folio was created post the folio builder update, will we need to build/release a new app before this folio can be viewed? I couldn't imagine this is the case, as it would mean that all users will need to update their app prior to viewing the newest folio.

     

    Can you please help out with this?

     

    Thanks, Ryan

     
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  • Currently Being Moderated
    Mar 15, 2012 6:28 AM   in reply to Bob Levine

    Terms like "hitching a ride" and piggy backing" are somewhat disturbing.

     

    By the way, buying a single licence from Adobe and not being able to create my own content viewer gets me into that category, even though I am a paying customer who, in the words mentioned above, should "come first".

     
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  • Currently Being Moderated
    Mar 15, 2012 7:02 AM   in reply to Bob Bringhurst

    Dollars to donuts there are far, FAR more people at this point 'piggybacking' and 'hitching a ride' in terms of DPS usage, lol.  Let's hope that Adobe doesn't share that disdain for us 'piggybackers'.  Fact is, my creation of deliverables using nothing but the free acrobat.com / Content Viewer method has probably led quite a few people to purchase copies of InDesign.  I'm preaching the gospel of InDesign/DPS every single week to people all over the world with the work I do.  It's certainly been a boost to Adobe's brand recognition in terms of tablet content creation.

     

    No need to thank me, Adobe.  Just get the bugs ironed out and release that online viewer and we'll call it even.

     
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  • Currently Being Moderated
    Mar 15, 2012 7:24 AM   in reply to landrvr1

    Nobody has any disdain for anyone using DPS for free…I have several clients going that route for sales materials.

     

     

     

    That said, I personally (and let’s be perfectly clear…I don’t work for Adobe and my opinions are my own) have very little sympathy for people who don’t bother to do any research at all before jumping in and the blaming Adobe for their own mistakes.

     

     

     

    Bob

     
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  • Currently Being Moderated
    Mar 15, 2012 8:28 AM   in reply to Bob Bringhurst

    Bob Br., I understand the need. I also very much applaud what Johannes has done HERE and I think that the exact same website, with those big fonts, should be used in the Adobe downloads area.

     

    Bob L., I think you do an excellent work in these forums, added that you are not being paid from Adobe to do so. That does not warrant using the terms I mentioned above and I cannot accept any distinction between a customer that pays a ton of money and someone that "hitches a ride", when the tools are freely available to the masses. Let Adobe hold them only for paying customers and not release them for free download. But it is a fact that everyone who is using DPS (paying customer or not) has contributed something to the advance of the platform - tips, solutions, ideas, requests, live and healthy discussion. I very much doubt if "paying customers" alone could help Adobe progress that far.

     
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  • Currently Being Moderated
    Mar 15, 2012 7:10 PM   in reply to Bob Bringhurst

    Although this seems like a problem with release scheduling, IMHO it is more a software issue. Programs should be built from the ground up for graceful degradation. How this translates is that OLD viewers should still be able to view NEW publications, and just ignore any new features of the new publications. I can't imagine the format of the files changing so dramatically that the new files are completely unviewable in the old viewers. I concur with everybody else on this forum that this little problem is a BIG deal, not just a little deal. Imagine, needing a whole other website (http://caniupdateadobedps.com/) just to tell me whether I can update to the latest tools. That's ridiculous.

     
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  • Currently Being Moderated
    Mar 16, 2012 5:44 AM   in reply to Bob Bringhurst

    I'm in a critical moment preparing several tests to present to clients and Adobe updates the package missing a component. A critical component. Sorry guys from Adobe, but I think you have to wait apple to approve the ACV first and launch the complete updated package. It's really a mess.

     
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  • Winston Barnard
    18 posts
    Dec 8, 2011
    Currently Being Moderated
    Mar 16, 2012 8:58 AM   in reply to GersonCFilho

    Hello these links should clarify what other options are available if you have downloaded ALL of the new DPS Toolset  and you now cannot view new folios or articles on on iPad prior to v.19 update.

     

     

     

    "Create a Custom Content Viewer for iPad"

    http://help.adobe.com/en_US/digitalpubsuite/using/WS9293e1fb3b977c5c-6 373a356134d312f091-8000.html

     

    "Creating a self-signed Content Viewer"

    http://www.adobe.com/devnet/digitalpublishingsuite/articles/dps-self-s igned-viewer.html

     

    "Please Update your App":

    http://kb2.adobe.com/cps/917/cpsid_91785.html#main_main_issue

     

    DPS Bug Fix Release Notes | Digital Publishing Suite

    http://helpx.adobe.com/digital-publishing-suite/release-note/dps-bug-f ix-release-notes.html

     

    Cheers

    Winston

     
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  • Currently Being Moderated
    Mar 16, 2012 9:05 AM   in reply to Winston Barnard

    Thank you for posting all those links in aggregate Winston!  That's exactly what I was looking for...

     

    I'm sure 4 weeks from now we'll all practically forget this speed bump in getting our publications completed and published. This is all part of the experience of designing & building on the razors edge of new.

     
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