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AlbertDalton81
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Adobe Kuler (touch app) Unable to sign in.

Jan 22, 2012 6:06 PM

Tags: #android #kuler #tablet #asus #prime #android_4_0 #transformer

Hi,

 

Recently purchased Adobe Kuler from the android market for my Asus Transformer Prime (tf201). When trying to sign in with my Adobe ID (in hopes of being able to sync themes / schemes from the tablet to the desktop kuler site) I am met with a blank white screen.

 

I go to settings > my account > get started > enter Adobe ID > enter password > sign in and then when the sign in screen changes, it's just an empty white box. I can close the box, going back to the settings screen, but the login isn't completing.

 

I've tried force closing and restarting, rebooting, clearing the cache. Always met with the same results.

 

Is this simply a compatability issue with Ice Cream Sandwich? (I noticed the app hasn't been updating since November 11th, which would've been a fair bit before the presence of ICS devices)

970 Views   3 Replies   Latest reply: Kim Isola, Mar 14, 2012 12:42 PM
 
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  • justbingit
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    1. justbingit,
    Jan 23, 2012 6:30 PM   in reply to AlbertDalton81
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    Hi Albert,

     

    I just sent you an email. Please feel free to respond to it.

     

     

    Thanks,

    Bing

     
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  • Kim Isola
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    2. Kim Isola,
    Jan 23, 2012 6:48 PM   in reply to AlbertDalton81
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    Hi Albert,

     

    Yes, this is unfortunately now a known  compatibility issue occurring with all Adobe Touch apps running on tablets that use the Android 4.0 operating system (Ice Cream Sandwich). You will not be able to sign in to the Adobe Creative Cloud from within any of the Touch Apps (Collage, Debut, Ideas, Kuler, Proto, Photoshop Touch).

     

    New updates of each Touch App, addressing this issue, will be available soon. Signing in to Creative Cloud from a browser (on mobile and desktop) is not affected.

     

    An announcement will be posted as soon as the updated apps are available. We sincerely apologize for this inconvenience.

     

    Thanks very much for posting.

     
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  • Kim Isola
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    3. Kim Isola,
    Mar 14, 2012 12:42 PM   in reply to Kim Isola
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    A new version of Adobe Kuler 1.1.0 is now available on the Android Market. This free update includes a fix for a problem with sign in to the Creative Cloud from tablets running Android 4.0.

     

    You can find the update here:

     

    Adobe Kuler 1.1.0 update

     
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