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janetfromHP Calculating status...

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Download for Reader 10.1.2 times out at 41%

Mar 14, 2012 2:02 PM

Why does the download to update from 9.4.7 to Reader 10.1.2 timeout at 41% and what is the solution?

1189 Views 4 Replies Latest reply: Claudio González, Mar 16, 2012 1:22 PM

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1. Claudio González,

Mar 14, 2012 3:08 PM in reply to janetfromHP

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I don't know the "why", but you may want to try the following:

Run this fix from Microsoft: http://support.microsoft.com/mats/Program_Install_and_Uninstall

Uninstall all traces of any versions of Reader using Add/Remove Programs

If you want to reinstall Reader, download its full installer from http://get.adobe.com/reader/enterprise/

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2. VikramGaur,

Mar 16, 2012 11:53 AM in reply to janetfromHP

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Hello Janet,

This might help you, Download the Installer for Adobe Reader 10.1.2 from here :

ftp://ftp.adobe.com/pub/adobe/reader/win/10.x/10.1.2/en_US/AdbeRdr1012 _en_US.exe

Thanks,
Vikram

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3. janetfromHP,

Mar 16, 2012 9:04 PM in reply to VikramGaur

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Thank you Vikram ☺

Best Regards,

Janet Schultz
General Motors Account
HP PC Security Compliance

[private information removed]

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4. Claudio González,

Mar 16, 2012 1:22 PM in reply to janetfromHP

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If Vikram's suggestion solved your problem, could you mark this question as answered? And if mine didn't, could you please tell us what happened when you tried?

Also, it would perhaps be wise to remove all personal information frtom your last message. I am answering your first one because this way you can remove it yourself if you want to.

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