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rmkatsaros
Currently Being Moderated

Install question & help

Mar 12, 2012 11:16 AM

I purchased InDesign back on Oct 26, 2011. I tried to download the software (I was givenn the confirming serial number by ADobe so I have that). numerous times, probably spent over an hour mutliple times and could never get it to download. It's now March 12, 2012. I'm making the time to figure this out and am really bugged I've not been able to use this software that I purchased over FIVE months ago. Still . .. .I am willing to try again. I phoned Adobe and am waiting for a phone call back. Thought while I was waiting for a return phone call (told 19-25 minutes.... I might as well try to download the s/w one more time. I tried -a nd it appeared to install a DEMO trial. I don't want a demo trial - I've already PAID for the software.

 

Can I please get some real help???????????????????

 
Replies
  • Gautham K
    772 posts
    Nov 8, 2010
    Currently Being Moderated
    Mar 12, 2012 11:19 AM   in reply to rmkatsaros

    Hi,

     

    Which operating system are you using. Are you trying to download the product from your Adobe.com by signing in with your Adobe ID and password?

     

    What happens when you try to download the software. Do you receive any error messages?

     

    Thanks

     
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  • Gautham K
    772 posts
    Nov 8, 2010
    Currently Being Moderated
    Mar 12, 2012 11:46 AM   in reply to rmkatsaros

    Hi rmkatsaros,

     

    I am unable to view the response. Could you please repost the answers?

     

    Thanks

     
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  • Gautham K
    772 posts
    Nov 8, 2010
    Currently Being Moderated
    Mar 14, 2012 11:56 AM   in reply to rmkatsaros

    Hi Robin Katsaros,

     

    I am still unable to locate your answers in the older post. Would it be possible for you to add the same in a newer post as a reply to this one?

     

    Thanks

     
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