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ItsHelle
Currently Being Moderated

Returning eBooks early to library

Mar 16, 2012 2:08 AM

Tags: #library

Experiencing similar probs as others. I see the triangle, but there is no option to return to library. Only Open Item, Delete Item and Item Info. Item Info does not have a return to library option as described on Help. I used to have this option to return to library early, and am very familiar with this functionality, but it is no longer available. Any solutions? thanks

 
Replies
  • Currently Being Moderated
    Mar 16, 2012 8:37 AM   in reply to ItsHelle

    The Library ebook should have an indicator of how long the ebook loan

    period is - or how much time is left before the loan period expires.  My

    library puts a banner across the avatar of the ebook.  If it does not, then

    the way the library set up the loan does not let you return the ebook

    early.  The library will expire the loan period automagically instead.

     

    You can contact your library's technical support function and discuss this

    with them.  I know many libraries don't use that feature in their software

    (usually Overdrive) because it requires more effort on their part - or the

    tech support guys don't know about it.

     

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  • Currently Being Moderated
    Apr 17, 2012 5:35 AM   in reply to ItsHelle

    I'm not sure you're missing an upgrade.  ADE just displays the data that

    comes in the header from the library, so methinks it's an Overdrive issue.

    There have been some problems lately with updates to Overdrive: maybe this

    feature is involved in one of those problems.

     

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