Hi, I had this same version of CS4 Design Standard installed on my MacBook Pro.It worked well until the Adobe updater prompted me to download and install an update. I followed that recommendation. The update files did download, but when I wanted to install it, I got an error message saying that the update cannot be installed and that I need to uninstall CS4, install it again and then do the update again.
I uninstalled CS4 and also minutely followed instructions on http://kb2.adobe.com/cps/829/cpsid_82947.html. But CS4 does not install.
I can start the installation disc, but then the process gets stuck (ie loops for hours) in somewhere half way through.
Please help. Thank you!
Waseem_Zurich I would recommend utilizing the Adobe Support Advisor - http://www.adobe.com/support/loganalyzer/ to review your installation logs and attempt to identify a solution.
If you would prefer you can review the logs yourself utilizing Troubleshoot with install logs | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html. This document contains the exact same steps I would utilize if myself or another Adobe technician were to review your logs.
Thank you. I reviewed both Troubleshoot with install logs for CS5 and CS4 (I am trying to install CS4), but did not find the errors described therein.
Also, I did utilize the Adobe Support Advisor. But that returned the message that there does not seem to be any problem.
However, the installation routine still exits at a random point.
Can I send you the log file, please?
Navigate to the log files in one of the following folders:
Mac OS: /Library/Logs/Adobe/Installers/
The log filename includes the product name and install date , followed by “.log.gz.” The extension .gz indicates a compressed format
Use a decompression utility such as WinZip or StuffIt to decompress the .gz file. Once uncompressed, the log file is a plain text file
Tried to do this, but pastebin says: "You have exceeded the maximum file size of 500 kilobytes per paste."
Can I send you the log file as an attachment or send you a download link on Dropbox?
1) enable root user account :, look this link for details http://support.apple.com/kb/HT1528
2) Uninstall CS4
3) run the cleaner tool , which can be downloaded from http://www.adobe.com/support/contact/cscleanertool.html
4) Delete the following folder :-
/Library/Application Support/FLEXnet Publisher/
and then re-install the software,
can you try this article,
Waseem_Zurich I can see why you had difficulty with the installation logs. They are fairly full of updates and installation information. Can you please delete /Library/Logs/Adobe/Installers/. Then try the installation again in the root user account.
This will generate a fresh install log so we can more accurately see what is occurring during the installation process. When you are done if you can please respond to this thread with your updated Token number and I will look at the newly created install logs.
Waseem_Zurich are you sure the applications are not available in your Applications folder? Are you perhaps receiving an error message when trying to launch the applications?
The only error I saw was it seemed to be having some difficulty with the language set on your computer but that did not appear to be a fatal error. Do you possibly have your language set for British English as opposed to English? Did you purchase CS4 in North America?
Thank you Waseem. Interesting because your installation logs are not showing problems beyond some switching of which language you are using. The last suggestion I have would be to try the following:
This will help us ensure all the components are removed, that you have full read/write permissions, and that there is no third-party software or kernel extensions which could be interfering with the installation process.
It is likely that you have the International English version of the CS4 since you purchased the software in the Switzerland.
Jeff, I looked up my CS4 package's language version. It is German. So I changed my system settings to German, worked through the steps you listed in your previous message. And I performed steps 4 in your message no. 12 (see above). Then it attempted to install again. Unfortunately, it aborted again, this time during the installation of Adobe AIR. The new token number is 00-13205-134523032012
Jeff, Sorry to say that this does not seems to be the case. I performed all the steps as discussed previiously, made sure that the only system language is German (in both root and my own user account), but the installation aborted. The updated token number is 00-27418-160323032012
Waseem I am sorry but I feel we have gone as far as we can through support through the forums at this point. I would recommend that you contact our support team for further assistance. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.
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