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Encoder keeps crashing with camera MTS files during batch operation

Mar 16, 2012 8:24 AM

I am trying to convert MTS files to WMV and I am constantly getting crashes.


"Microsoft WIndows: Close programs to prevent information loss... Your computer is low on memory...Adobe Media Encoder.exe"


"Adobe Media Encoder Debug Event: Adobe Media Encoder has encountered an error. [..\..\Src\Win\WinFile.cpp-785]"


I do have 8gb of memory with no other programs running and this is 1080/60 converted to 720/30 video and TaskManager shows I have memory to spare.


I have a lot of these and it's neccessary that I do a batch encode. The thing is that I can usualy encode the first item in the list but as the second one begins it crashes.

So it is possible for these files to be encoded successfully (the file plays fine) but the batch process is failing. It is not dependant on the specific file but just any file that isn't the first one in the list it seems.

  • Currently Being Moderated
    Mar 16, 2012 8:41 AM   in reply to AmethystLegend

    Sounds like you're hitting a known bug in Windows Media. I think Service Pack 1 for Windows 7 fixed this, but I'm not positive about that.

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  • Currently Being Moderated
    Mar 16, 2012 11:54 AM   in reply to AmethystLegend

    If it's the bug I'm thinking about, the key is that system memory usage exceeds some threshold--4GB rings a bell. My recollections of the fix are hazy as my involvement with this issue goes back nearly a year. I know Microsoft provided us a file to swap in place of a WindowsMedia dll. We did a second round of testing after SP1 was released, but I don't remember whether that testing, too, required manually swapping in the file with the fix.

    In your case, what is the memory usage at the moment when AME crashes?

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  • Currently Being Moderated
    Mar 17, 2012 8:59 AM   in reply to AmethystLegend

    You should let Windows manage the paging file.  Messing with that can definitely cause programs to crash and Windows to hang.

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