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Photos won't display in Parent folders or All Photographs

Mar 6, 2012 6:45 PM

  Latest reply: bacma, Jun 27, 2012 3:22 AM
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    Mar 18, 2012 12:26 PM   in reply to picbod

    I have the same problem. Around 39.000 pictures in my catalogue, even newly imported folders with about 400 pictures in it do not work!!! Smaller folders are displayed correctly.

    Windows 7 64 bit. Previous LR version: 3.4.

    This is just unbelievable that this wasn't found during beta-testing. I will not play around with any workarounds but expect Adobe to provide an update asap. It is really annoying to pay for an update and then have to work with the older version.

     
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    Mar 18, 2012 7:03 PM   in reply to zdybkela

    I have the same problem with my catalog (25 628 photos)

     

    Wow this is big.. How come so many people have the same problem. Does someone have a solution? Where Adobe?

     

    Any help will be appreciated.

     

    Thanks

     

    Frank

     
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    Mar 19, 2012 2:50 AM   in reply to zdybkela

    I too have the same issue.  Also, it seems slower than LR 3.

     

    I have 250,000 photos, this is very frustrating

     
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    Mar 21, 2012 4:16 AM   in reply to zdybkela

    Hey guys from adobe,

     

    we have the 21st. march and it's still not fixed?

     

    regards

    Christopher

     
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    Mar 21, 2012 5:07 AM   in reply to Christopher K.

    Christopher K. wrote:

     

    Hey guys from adobe,

     

    we have the 21st. march and it's still not fixed?

     

    regards

    Christopher

    yes - unbelievable!

     
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    Mar 23, 2012 4:59 AM   in reply to zdybkela

    I can't understand this...... Adobe is losing my sympathy!

     

    Christopher

     
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    Mar 23, 2012 6:39 AM   in reply to Dannypo

    Hi !

     

    This worked for me exept that I lost all my keywords wich I use to search for in close to 90000 images. Do you have a solution for this as well I would really appreciate it.

     

     

    Regards

    Erik

     
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    Mar 23, 2012 7:26 AM   in reply to zdybkela

    I agree, no patches whatsoever and they appear not to care at all that you lose any publish information on keywords as long as you can export from one catalog and reimport it.  Sad.  The last time I contacted them, they had their response down to a routine.  Still no patches or admission that there is a problem in the catalog conversion routine.  They also keep replying to my open ticket trying to get it closed, but offering no solution except the workaround.  You all need to open chat with Adobe or call them if you are having the issue.

     
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  • Benjamin Warde
    64 posts
    Sep 8, 2010
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    Mar 23, 2012 10:39 AM   in reply to zdybkela

    Hi All,

     

    I apologize for the fact that the customer service response has been unsatisfactory, and I understand that waiting for a patch is frustrating.  This statement, however:

     

    "Still no ... admission that there is a problem..."

     

    is simply not true (please see my previous post, above).  We are well aware that there is a problem, and are working on it actively.  I know that yesterday would have been better than tomorrow, but this is one of our top priorities, and we will get a fix to you as soon as we can.  Again, I will post back to this thread when I have something for you.

     

    Thanks,

    Ben

     
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    Mar 23, 2012 11:29 AM   in reply to Benjamin Warde

    Appreciate the update Ben. Perhaps someone needs to share/discuss this perspective with the folks at Chat and that manage the tickets.  Respectfully, while you had said there is a problem and that you would update this thread with more info 10 days ago, it's not clear to me where you are at in the chain with Adobe.  So while you've said there is a problem and it is being worked on, you have a completely different story than we are getting in feedback from support. My experience is almost identical to Kevin's (zdybkela) above.

     

    So, I'll retract my statement of "No admission, there is a problem..." Clearly, you agree there is a reproduceable issue, but I cannot find where Adobe has indicated they have a problem unless you are speaking for Adobe.

     

    My statement was based on responses I have received in Chat in relation to my two tickets. Responses to open tickets that do not address the issue but that seek to close a ticket with a workaround is poor PR and leaves the impression that everything is just fine.  When I asked to speak to a manager, my request was denied, my ticket closed. I'm not looking for a blow by blow, but a lot of Goodwill could be obtained if the folks at Chat and Support could at least indicate that the engineers are working on a solution and that there is currently no ETA. Even an update on the LR Support page would probably suffice for most.

     

    The standard response that we need to create a new catalog and import the old one, even though we have repeatedly said this is not acceptable with no recourse and closing of the chat sessions is wrong. It does not help that Scott Kelby/Matt Kloskowski and other big proponents of LR continue to rave about the product and indicate that they've had "No issues".  Seriously?  If we're using LR and can reproduce the issues for you, we're not noobs at this.

     

    A quick look at the "Hot Issues" reveals no mention of catalog conversion fail: http://blogs.adobe.com/lightroomjournal/2012/03/lightroom-4-hot-issues .html

    even though it is discussed by consumer feedback recorded in the journal. Then, no more journals since the 12th.  Not sure where we should get our info from, but it is difficult to find what is being done about the catalog conversion errors. Is there some place we can see what is being worked on and monitor for status, or are we supposed to keep hitting chat and our tickets?

     

    To my knowledge you seem to be the only one that indicated you can reproduce the issue, but I have no idea who you are or what is being done about it other than what we get back through chat sessions, and it ain't pretty.  I spent well over 60 hours of my own time trying to fix things and get my catalog working again. I'm finally up and using LR4 and now I'm dealing with how LR4 handles things much differently in the color reproduction and the conversion from ProPhoto to sRGB.

     
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    Mar 23, 2012 11:52 AM   in reply to lancerogers

    lancerogers wrote:

     

    Respectfully, while you had said there is a problem and that you would update this thread with more info 10 days ago, it's not clear to me where you are at in the chain with Adobe.

     

    Ben is up to his eyeballs in this stuff as a member of the LR team.  You can bet the farm that what he says is as close to ground truth as it gets.

     
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  • Benjamin Warde
    64 posts
    Sep 8, 2010
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    Mar 23, 2012 1:09 PM   in reply to zdybkela

    @lancerogers

     

    Your point (if I may paraphrase) that the left hand doesn't seem to know what the right hand is doing, is well taken.  I have communicated with customer support, and asked them to please make it clear that we are working on a real fix for this.

     

    Thanks,

    Ben

     
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    Mar 23, 2012 3:18 PM   in reply to Benjamin Warde

    Thank you Ben.  I also just got pinged on my Chat ticket again and asked to join another chat.  I'll go answer that.  I've already imported my LR3 catalog to LR4 and rebuilt all my publish collection information by hand.  So, at this point, I'm not looking to convert again, but would think this issue critical to get fixed. I am able to crash LR4 during the Sync process with SmugMug every ~100 photos during the presentation of potential conflicts. Not sure if this is related or not, but I worked my through 10k images 1 at a time until complete.

     
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  • Benjamin Warde
    64 posts
    Sep 8, 2010
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    Mar 23, 2012 3:30 PM   in reply to lancerogers

    "I am able to crash LR4 during the Sync process with SmugMug every ~100 photos during the presentation of potential conflicts."

     

    I would say not related.  Please make sure that you are using the latest Smugmug Plugin:

     

    http://help.smugmug.com/customer/portal/articles/121321-lightroom-plug in-update

     

    Thanks,

    Ben

     
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    Mar 23, 2012 6:11 PM   in reply to Benjamin Warde

    I walked through it with Chat and they agree.  What crashed was ntdll (NT Kernel).  Tech pointed to my driver for Video card, but all drivers on my machine are current and I showed this.  While I have no doubt this is windows kernel crashing, I suspect it has something to do with the conflict resolution panel displaying something the graphic card does not like.  Perhaps it is in the rendering of the NEFs, I don't know. He also suggested I turn off all third party plugins.  Which I can do, but we moved on. I agree, not related to the original catalog conversion problem.  But I hit it while manually rebuilding my published collection data that got lost in the Export/Import workaround.  I can hit it fairly reliably and I only hit with LR using the Sync portion of the plugin....

     

    I also walked through crashing LR3 doing an export with previews on.  Tech grabbed this info and escalated it.  Again, would not be an issue if I had been able to convert the original catalog, so I don't think this is related either, but who knows.

     
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    Mar 23, 2012 6:49 PM   in reply to zdybkela

    Adding my voice from another thread on this topic.  After ~12 hours trying to make this work, which included worthless help from Chat Support and an hour on hold then a worthless 1.5 hours of telephone support I got a refund for the product.  When this gets resolved I'll consider trying again, but more likely give it some time to see what other bugs are being discovered by the Adobe test organization, aka the LR user community.

     
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    Mar 27, 2012 12:20 PM   in reply to bouldercolorado

    Interestingly I have some smart collections >10,000 photos that do display the thumbnails.   But the standard folder won't display the thumbnails

     
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    Mar 28, 2012 4:34 AM   in reply to tudor@apmadoc.net

    Same symptoms - collections, published services, previous import...all showed thousands of photo's - but nothing in the standard folder in the library module showed nothing.  Selecting a photo in a collection and moving to the Develop module worked, as well.

     
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    Mar 29, 2012 6:03 PM   in reply to zdybkela

    Just saw this out on CNET:

     

    http://news.cnet.com/8301-30685_3-57406708-264/lightroom-4.1-test-vers ion-adds-canon-5d-mark-iii-support/?part=rss&subj=news&tag=title

     

    It appears that they have a fix coming in Lightroom 4.1 release candidate

     

    Check out link to see all the update goodness

     
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    Mar 29, 2012 6:49 PM   in reply to zdybkela

    Does it fix the Photos won't display in Parent folders or All Photographs issue?

     

     

     

    Tudor ApMadoc

    28471 South Harwich Court

    Farmington Hills, MI 48334

    tudor@apmadoc.net

    +1 248 790 9139

     

    http://photos.apmadoc.net

     
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  • Benjamin Warde
    64 posts
    Sep 8, 2010
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    Apr 9, 2012 1:41 PM   in reply to zdybkela

    Hi Everyone,

     

    Just to confirm, this issue is fixed in Lightroom 4.1 RC, which can be downloaded here:

     

    http://labs.adobe.com/downloads/lightroom4-1.html

     

    Thanks,

    Ben

     
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    Apr 4, 2012 6:10 PM   in reply to Benjamin Warde

    Thanks Adobe for getting this fixed.

     
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    Apr 8, 2012 2:31 PM   in reply to Benjamin Warde

    I have the 'no photos in parent folders' issue and was glad to read it was resolved with LR 4.1RC  -  HOWEVER, I cannot find anywhere in the 4.1RC info that the release addresses this particular problem.  Would you, Ben, or anyone else, please point me to something that assures me, before I jump in, that my problem will be fixed  -  or can anyone tell me that they have had success and can now see their parent photos after adding the release?  I surely would appreciate it . . .

    joia

     
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    Apr 8, 2012 2:50 PM   in reply to justjoia
     
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    Apr 8, 2012 3:03 PM   in reply to tudor@apmadoc.net

    Thank you, Tudor!  I missed that one . . .

    And, I'm hoping that it worked for you . . .

    joia

     
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    May 11, 2012 1:49 PM   in reply to tudor@apmadoc.net

    I just had this issue myself. I'm glad I came here first before doing anything drastic, like uninstall and reinstall. I'm in the process of downloading LR 4.1RC, and hope it fixes my problem. I hadn't noticed anything wrong untill this afternoon. None of my previews were displaying. Only thing that I can remember doing since the last time I ran LR4 was install the OnOne LR Presets. I'll report back later as to whether this fixes it.

     

    GaryB

     

    Well...I installed the LR 4.1RC and it still doesn't display any previews. I even created a new catalog and re-imported all my photos, almost 14k worth, and it still won't display any previews. I'm now having it generate standard previews, and this is taking forever! If this doesn't work, I'll have to seriously think about upgrading the ram in my iMac and start using Apeture!

     

    Anyone else still having problems after installing the update?

     

    Message was edited by: BroPhotography

     
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  • Benjamin Warde
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    Sep 8, 2010
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    May 31, 2012 12:06 PM   in reply to zdybkela

    This issue has been fixed in Lightroom 4.1, which is now available.  To download the 4.1 update, go to the Help menu in Lightroom and choose "Check for Updates".

     

     

    Thanks,

    Ben

     
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    Jun 27, 2012 3:22 AM   in reply to Gregg Mack

    Brilliant thanks! 

     

    Didn't know about the option.

     
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