Also look carefully at the users listed in the folders where ACR won't write. Generally a program runs under the auspices of the logged in user and target folders have that user listed with full control, but it's possible to have the program running from one user and the target directory permissions set with another, or with the logged in user but not full control.
Added by edit - starting with Vista, programs run by users in the administrator group do not have full administrative rights, too many XP users were killing their systems by dinking with system files, intentionally or otherwise. Therefore permissions on folders/files are critical as to proper operation, nobody can just bulldoze changes with administrative rights.
I too am running Vista x64 on a DELL and I have the same problem.
I had it a couple of years back and then it went away. It then reappeared a few months ago. Presumably, all this is related to ACR upgrades, some of which Vista likes, some it doesn't.
I don't deal in huge quantities of files, so saving them to the origingal folder and moving them afterwards isn't too much of a pain.
Is any other OS generating the same problem?
Just to make sure, the Adobe requirements for CS5 state Vista with Service Pack 1, Service Pack 2 recommended. I hope those of you with this issue on Vista have applied every available update to the OS.
Yes, accoroding to Belarc Advisor, which I just ran, I've got Service Pack 2 installed.
I have the machine set to automatic updates, so I get prompted to install updates when shutting down.
I would be intrigued to know if there is someone running CS5/Vista/Sp2/Build 6002 who DOESN'T have this problem.
I accept, as was written above, that there are few of us running Vista x64 now. It was a turkey, that didn't even last til Christmas.But, I don't want to incur the cost of switching to Windows 7.
I use this machine for editing images - nothing else. All my other work, admin etc., is done on another (old) machine. So, I would like to solve the problem.
>I would be intrigued to know if there is someone running CS5/Vista/Sp2/Build 6002 who DOESN'T have this problem.
Being a career computer engineer, being involved with operating systems since before Microsoft even existed, plus having had specific training on file system security, I can honestly say that I understand it and have no problems with it. But I can certainly see that without that kind of background how it can be confusing. :) And now with the advent of UAC things are even more complicated, because you're kind of a different user when you log in vs. when your privileges are escalated.
Noel, Can you walk me through changing my permissions on just this one external drive? Currently, there are three users or groups..."Everyone", "CREATOR OWNER", and "SYSTEM". All three have all the permissions boxes ticked except "special permissions"...full control, modify, read & excute, List folder contents, read, write - are all ticked. For some reason my user account is absent at the root of the drive....
user name(computer name/user name). However, all the folders have all four...just the root has me missing. If I change a folders permissions....it runs through them opening each NTFS catagory, and presumably changing it to full control...and then I close it...and it reverts? WTF?
Ok, I added a user - my name - to the root of the drives' security. It took a long time, but it ran through all the files and changed them to full control for my name. While that was going on I decided to check all the first level folders. There are a couple without my name, and instead have a "s.1.5.xxxxx xxxxx xxx xx xxx xxx number user? It reminds me when I have looked at system volumn folders in linux - though I haven't done that with either of these desktops. Oh, the permissions finished...two errors...couldn't change recycle bin, or system volumn folder permissions. Ok, gonna test it now... I have some weirdness going on...worked in a folder I created as I was saving to a new location, but gave the same error when saving to an already existing folder?
Thanks for taking the time to reply.
1. When I boot up the machine, I am presented with two user options to log into, My Name and My Name-Administrator. I have *always* logged into My Name. So, why has the fault been intermittent? Was it due to Adobe or MSF?
2. Please tell me in child's english how to fix it.
Dad2seven, you did the right thing, setting your own user name to have Full Control permissions. Assuming that succeeded fully, you should have no more problems accessing files on your hard drive. A "SID" (security ID) without a local username is almost certainly a result of having set up permissions using another system - either the drive was moved from one system to another or you've installed a new operating system afresh without reformatting. Even if you used the same username and password for a fresh install, a new SID is created. There's nothing wrong with just leaving the old one there, unless you specifically don't want whatever user created it to be able to access the data any longer.
Dinarius, I'm not sure I can break it all the way down to child's english, but on a Windows system, access control is set up by granting (or in rare cases denying) permissions to specific users or groups of users. A "user" is someone like you, whose username might be Dinarius. A "group" could be "Administrators" or "Authenticated Users", for example.
The long and short of it is that if you want full control over the things on your hard drive (i.e., the ability to create/modify/delete files) then you'll want to grant your username Full Control permissions to all files and folders, very much along the lines of what dad2seven did. Do this by starting with the root folder, and instructing Explorer to do the same things to all subfolders and files.
Under some conditions, if you do not already have sufficient privileges to change privileges, then you won't be able to directly set permissions. But if your account is member of the Administrators group, you can go through a process whereby you Take Ownership of the files, then set up the permissions you want. There are step by step tutorials online (especially on the Microsoft web site) about how to do this. Here's one: http://technet.microsoft.com/en-us/library/cc753659.aspx
Noel, It has just occurred to me that I am the one doing something that created this mess. I was at home checking the permissions on the same drive.when I realized - it's the same drive attached to another desktop computer. Let me explain. I do all my work on this one external hard drive at the studio. I periodically synch it to another external hard drive at the studio...as well as an automated back up is run daily to another drive. I then take this external hard drive home in my camera case - where I continue work on files on the drive, and then synch it to two other drives I have here. Just this one 1 tb external drive is bouncing from studio to home every day. And when I checked the root of the drive for permissions (at home this time) it is displaying creator owner, system, everyone, "unknown"...and a string of letters and numbers, and my user name here at home. The user here at home did not have full control, but the "unknown user does. So, I just set the home user to full control, and I am gonna test now. Ok, it is the same error whenever I choose an already existing folder, but if I create a new folder for the new location it works just fine. I'm guessing that the OS is either confused on who is owner of what since both computers contributed to creating everything on this one drive.
Now, I can't be the first guy to have done this. What is the proper way to set up permissions on a drive that you take back and forth between two machines? I apoligize for getting short earlier.
Assuming one is moving only data back and forth a better approach is to set up the external drive with a FAT32 partition, which doesn't allow any permissions. Windows 7 (not sure about Vista) doesn't have the capability to configure larger drives as FAT32, but there are several free untilities available on the web to do so, including the one I use guiformat.exe.
My process is to use Disk Management to partition and format the drive, using NTFS, and then run guiformat.exe to convert to FAT32. Of course the conversion to FAT32 erases all data, so it may not be an easy task for your present disk.
I wouldn't agree with that, Richard. FAT32 is an inferior file system to NTFS, and you have a higher chance of losing data.
I'd say set up the external drive so that the users on all the machines that use it have Full Control permissions.
If you want to be REALLY permissive, just set it up so that Everyone has Full Control permissions.
I guess we'll have to agree to disagree, I've moved FAT32 sticks and drives back and forth with no problems. I understand NTFS has some theoretical advantages, more of a database structure and handling, but in the real world (at least mine) FAT32 drives work well.
I thought you weren't suppose to use fat32 for any volumn (either physical or logical) greater than 37 GB (or 40GB depending on how you figure bytes) I am staying with NTFS, and I already have granted full control to everyone, and still get this weird error, unless I create the new folder on the way to saving the images. There is one user I can't modify here at home...that is the "CREATOR OWNER"...for some reason the full control edits won't stick.
Can you screen grab all the permissions for a specific folder that is giving you trouble and post them here? You'll need to capture a number of different screens. I suspect the devil is in a detail somewhere.
Here's what I've tried.......
Firstly, this is a Dell desktop. No one but me has access to it.
In Computer/OS (C)/Program Files/Adobe, I right clicked on Adobe CS5 and opened the Security tab.
I see Me (Me - PC\Me), Administrators (Me - PC\Administrators) and Users (Denis - PC\Users)
Only the middle one has all the boxes ticked under Edit.
If I Edit the other two and tick all boxes/Apply/Save and then try saving a file to a new folder, I get the same error message. It can't see the new location.
Any other ideas?
Are there permissions associated with the drives on my computer that I should also be addressing? (There are three internal drives and two external drives. Internally, C: drive, RAW files drives and Edited Files drive. Externally, RAW files drive and Edited files drive) All Security tab boxes are ticked on all drives except for the last one, Special Permissions.
For what it's worth, OS(C)/Authenticated Users has only the Special Permissions box ticked in the Security tab. If I go to change this a warning message appears about possible problems being created.
I also ticked all security settings for Bridge and CS5 in the Program Files (x86) folder.
FAT32 is good to 2TB in Windows 7, using an external utility to partition and format. NTFS is a great file system, but its use in multiple system configurations requires expertise that not everyone possesses, and probably most Windows 7 users don't want to acquire. I've seen many instances where users became frustrated trying to promulgate Everyone through an entire drive, without fully understanding ownership and other permissions issues.
If one is going to use NTFS on external drives used to move data among Windows systems, then IMO it's important to properly prepare the drive from the beginning. After partitioning and formatting and before any files are copied to the drive, I bring up the properties screen for the root of the drive, clear the indexing check box, and change the permissions in the security pane to Everyone only (see attached figure). I also usually do this for any additional drives in my system, other than the system partition.
As long as folders/files are copied to the drive they will inherit the root's security settings. It is still possible to "move" a folder to the drive with other security settings, although the default drag and drop between drives is a copy operation.