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Need Help

Mar 21, 2012 4:07 PM

Categories: Question / Need Help Tags: #not #adobe #working #createpdf

I bought the adobe createpdf, downloaded it and it didn't load.  Redid the printer like your site suggested, didn't work.  I accidently deleted the install program.  Initially why didn't this work, I've been messing with this all day, needless to say, a bit peeved. 

1111 Views   6 Replies   Latest reply: *********005%%%, Mar 22, 2012 5:20 PM
 
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  • Dave Stromfeld
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    1. Dave Stromfeld,
    Mar 21, 2012 5:16 PM   in reply to *********005%%%
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    Hi, 005.

    I'm sorry for the issues that you're having. I see based on your Adobe ID (the email addres you used to post to this forum) that you've purchased our ExportPDF service. Did you purchase CreatePDF with a different Adobe ID (email address), or did you mean to purchase CreatePDF instead of ExportPDF?

    With ExportPDF, you won't be able to use the CreatePDF Desktop Printer, if that's what you mean by "printer".

    With some more information, we can get to the bottom of this and help you further.

    Thanks.

    Dave

     
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  • *********005%%%
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    2. *********005%%%,
    Mar 21, 2012 5:44 PM   in reply to Dave Stromfeld
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    I have a notebook, and I'm trying to convert my crochet patterns to pdf so

    I can sell them on line.

    AD004911118.  I tried to download the program, I'm having problems because

    I have Microsoft task launcher, which

    has the word processor and it  doesn't show in my documents, so I'm not

    sure that I can even use the appllication that I bought.

    Any help would be greatly appreciated

    Thanks you

    estella

     
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  • Dave Stromfeld
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    3. Dave Stromfeld,
    Mar 21, 2012 6:00 PM   in reply to *********005%%%
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    Estella,

    Your order is for ExportPDF. You cannot create PDFs with ExportPDF. ExportPDF allows you to convert PDFs into Office files.

    If you'd like to create PDFs, you'll need a subscription to CreatePDF or you'll need to purchase Acrobat.

    If you'd like, we can cancel your ExportPDF order so that you can instead subscribe to CreatePDF.

    Please let me know how you'd like to proceed.

    Dave

     
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  • *********005%%%
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    4. *********005%%%,
    Mar 21, 2012 6:08 PM   in reply to Dave Stromfeld
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    I would appreciate that, please cancel my order

    Thank you

    Estella

     
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  • David Kastendick
    3,110 posts
    Apr 7, 2010
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    5. David Kastendick,
    Mar 22, 2012 10:50 AM   in reply to *********005%%%
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    Good day Estella,

     

    I have initiated a return of your ExportPDF subscription.  Your credit card will reflect this return within the next few days.

     

    Have a great day!

     

    David

    Adobe Systems

     
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  • *********005%%%
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    6. *********005%%%,
    Mar 22, 2012 5:20 PM   in reply to David Kastendick
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    Thank you

    Estella

     
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