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CaesarWIN7
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Windows 7 Adobe Air installation Error

Mar 12, 2012 1:56 PM

This error keeps popping up.

"An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator."

I am the administrator.

I've tried:

Uninstalling 1.5.3

Running in admin mode

I checked logs and said retuned with error code 7

 

Don't know what to do, doesnt seem to be a fix.

 

I have Windows 7 64 bit home premium edition

2285 Views   4 Replies   Latest reply: Chris in China, Apr 7, 2012 9:47 PM
 
Replies
  • Chris Campbell
    8,572 posts
    May 4, 2010
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    1. Chris Campbell,
    Mar 15, 2012 5:04 PM   in reply to CaesarWIN7
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    I'm sorry you're running into installation issues with AIR.  Microsoft has just released a new utility that can help resolve installation problems.  Would you mind giving this a try and let us know how it works for you?  When running the Fix it, go through the uninstall process and try to remove Adobe AIR from your system.  Once finished, download the latest version of AIR and install again.

     

    Microsoft Install and Uninstall Fix It

     

    If you still encounter problems, we'll need to review the AIR installer log to better diagnose the issue.  Please post back with the log contents.  You can find instructions for finding these logs here:

     

    AIR Installer Log Instructions

     
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  • epparker
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    2. epparker,
    Mar 22, 2012 10:02 AM   in reply to Chris Campbell
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    Having the same issue. Tried MR FIX IT, didnt work uninstalling. Any updates in fixing this issue?

     
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  • Chris Campbell
    8,572 posts
    May 4, 2010
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    3. Chris Campbell,
    Mar 23, 2012 2:12 PM   in reply to epparker
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    epparker,

    Can you post your AIR installer logs so I can take a look at what's going on?  Please note the instructions for the MSI log if applicable.

     

    AIR Installer Log Instructions

     

    Thanks,

    Chris

     
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  • Chris in China
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    4. Chris in China,
    Apr 7, 2012 9:47 PM   in reply to CaesarWIN7
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    Try this: rename the drive that is currently drive D: to some othe letter. Insert a flash drive into your computer and make sure that it is named drive D:. Do the installation. If the installation is successful, you can rename the original drive back to D:. This is some error in Win7 that has had me crazy, until I saw some installation asking for drive D:. Nothing is actually written to drive D:, but Win7 wants is, Go figure.

     
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