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CitrusCurseXD
CitrusCurseXD
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Error Message: Photoshop detected graphics hardware that is not officially supported.

Mar 22, 2012 1:52 PM

Tags: #photoshop #screen #cs6 #beta #adobe_photoshop_cs6

When I first installed the Beta version of CS6 a message saying "Photoshop detected graphics hardware that is not officially supported." came up. When I tried using the Oil Paint filter this came up.

 

http://i338.photobucket.com/albums/n426/island_girl6363/GraphicsError. png

 

How can I fix this?

4967 Views   12 Replies   Latest reply: CitrusCurseXD, Mar 24, 2012 4:57 AM
 
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  • -Agfaclack-
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    1. -Agfaclack-,
    Mar 22, 2012 1:57 PM   in reply to CitrusCurseXD
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    you need a grafic card that supports OpenGL 2.0 and has at least 512 MB Vram (Photoshop Extended).

     

    what graphic card are you using? are you using XP or vista or win7?

     

    you know the more infos the better the answers...

     
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  • CitrusCurseXD
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    2. CitrusCurseXD,
    Mar 22, 2012 1:57 PM   in reply to -Agfaclack-
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    Intel HD Graphics

     
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  • PECourtejoie
    4,704 posts
    Jan 11, 2006
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    3. PECourtejoie,
    Mar 22, 2012 2:02 PM   in reply to CitrusCurseXD
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    Hello!

    HD 2000, 3000? Look in Help>System info.

    Are you also running the latest drivers?

     
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  • -Agfaclack-
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    4. -Agfaclack-,
    Mar 22, 2012 2:16 PM   in reply to CitrusCurseXD
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    mhm..... the latest intel HD drivers for HD2000 and HD3000 have at least OpenGL version 2.1 support.

     

    try to set the "drawing mode" to "basic" in the preferences.

    maybe that helps.

     

    http://i.imgur.com/bzrXy.jpg

     

    just to be sure... you don´t run it in a virtuell machine?

     
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  • CitrusCurseXD
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    5. CitrusCurseXD,
    Mar 22, 2012 2:20 PM   in reply to PECourtejoie
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    Adobe Photoshop Version: 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00) x32

    Operating System: Windows 7 64-bit

    Version: 6.1 Service Pack 1

    System architecture: Intel CPU Family:6, Model:5, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3

    Physical processor count: 2

    Processor speed: 2128 MHz

    Built-in memory: 3767 MB

    Free memory: 1725 MB

    Memory available to Photoshop: 3230 MB

    Memory used by Photoshop: 60 %

    Image tile size: 128K

    Image cache levels: 4

    OpenGL Drawing: Enabled.

    OpenGL Drawing Mode: Basic

    OpenGL Allow Normal Mode: False.

    OpenGL Allow Advanced Mode: False.

    OpenGL Allow Old GPUs: Not Detected.

    Video Card Vendor: Intel

    Video Card Renderer: Intel(R) HD Graphics

    Display: 1

    Display Bounds:=  top: 0, left: 0, bottom: 768, right: 1366

    Video Card Number: 1

    Video Card: Intel(R) HD Graphics

    OpenCL Unavailable

    Driver Version: 8.15.10.2202

    Driver Date: 20100825000000.000000-000

    Video Card Driver: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

    Video Mode: 1366 x 768 x 4294967296 colors

    Video Card Caption: Intel(R) HD Graphics

    Video Card Memory: 1755 MB

    Video Rect Texture Size: 4096

    Serial number: Tryout Version

     

    Does this help? It didn't say 2000 or 3000 (or at least that I could tell)

     
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  • -Agfaclack-
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    6. -Agfaclack-,
    Mar 22, 2012 2:26 PM   in reply to CitrusCurseXD
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    is that an pentium 2 system?

     

    i wonder because family 6 model 5 normaly refers to a pentium 2.

     
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  • CitrusCurseXD
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    7. CitrusCurseXD,
    Mar 22, 2012 2:27 PM   in reply to -Agfaclack-
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    Intel(R) Pentium(R) P6200 (sadly I have no idea if it answers your question)

     
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  • CitrusCurseXD
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    8. CitrusCurseXD,
    Mar 22, 2012 2:28 PM   in reply to -Agfaclack-
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    A virtual machine? Not sure what that means. And I can't change the setting to basic.

     

    http://i338.photobucket.com/albums/n426/island_girl6363/cs6.png

     
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  • M Shaw
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    9. M Shaw,
    Mar 22, 2012 2:31 PM   in reply to CitrusCurseXD
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    It looks like the video driver is old date is 2010 08 25. I would recommend updating.

    http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFami ly=Graphics&ProductLine=Desktop+graphics+controllers&ProductProduct=In tel%C2%AE+HD+Graphics

     
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  • -Agfaclack-
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    10. -Agfaclack-,
    Mar 22, 2012 2:42 PM   in reply to CitrusCurseXD
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    CitrusCurseXD wrote:

     

    Intel(R) Pentium(R) P6200 (sadly I have no idea if it answers your question)

     

    well a P2 would have suprised me...

    don´t know if im wrong but i always thought family 6 model 5 is a pentium 2.

     

     

    anyway... as M Shaw wrote try the latest grafic drivers.

     

    but maybe your out of luck and the grafic card will not be supported.
    it´s an older version and not a HD2000 or HD3000.

     

    .

     
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  • SWFphoto
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    11. SWFphoto,
    Mar 23, 2012 9:20 AM   in reply to CitrusCurseXD
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         I just got the same warning after installing CS 6 Beta. I have a brand new HP Pavilion p7-1226s Desktop PC with Windows 7 with I-Core 3. It says it has intel HD Graphics. Cant see any other info on the Graphics Processor. Not sure if its a bug or if its just a lower levell graphics card. Im running lightroom 3 with no problems. I still have time to return it so Im hoping to find out if this unit just wont cut it. I have installed all windows up dates as well as HP updates. I will move forward and uncheck the "use Graphics Processor box" not sure what kind of effect if any that will have on performance.

         Would hope to buy CS6 in the future and would like to know if this computer is going to fit for me. I bought CS1 Years ago and have been using that on my old XP computer but didnt want to put it on my new one. I will keep checking in to see if there is any more info on it.

     

    Joseph

     
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  • CitrusCurseXD
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    12. CitrusCurseXD,
    Mar 24, 2012 4:57 AM   in reply to SWFphoto
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    Is the newest driver installed on your new PC? I updated the driver and that solved my problem. :)

     
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