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JoelleSmith_Calgary
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Publish to MS Word failed on a PC

Jun 1, 2011 11:09 AM

I see there is a similar post about this issue (http://forums.adobe.com/message/3304926), but with Mac, not PC.  I get the same error message described in the other post for Mac users, but when I tried to use the hotfix at http://kb2.adobe.com/cps/902/cpsid_90224.html the file wasn't compatible with a PC.

 

I have 2 people regulary using Captivate 5 and trying to use the Publish - Print option to create a document of their Captivate project.  This option was initially working for both of them, and then it just stopped working.

 

Does anyone have any ideas of how to resolve this issue?

 
Replies
  • Currently Being Moderated
    Jun 1, 2011 1:07 PM   in reply to JoelleSmith_Calgary

    Hi there

     

    What version of Captivate and what version of Word? If you are using Captivate 4 or earlier and Word was upgraded, that could explain things.

     

    Cheers... Rick

     

     

    Helpful and Handy Links

    Captivate Wish Form/Bug Reporting Form

    Adobe Certified Captivate Training

    SorcerStone Blog

    Captivate eBooks

     
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    Jul 28, 2011 9:02 PM   in reply to JoelleSmith_Calgary

    Did you ever find a solution. I'm having the same problem with both Captivate 5 and Captivate 5.5 on Windows 7 with Office 2010. Not only can I not publish to Word, I can't export project captions and closed captions either.

     
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    Jul 29, 2011 12:30 AM   in reply to charlesloflin2

    Hello Charles,

     

    Which version of Word are you using: 32-bit or 64-bit?

     

    I had similar issues with the 64-bit version, but 32-bit works fine. A lot of 64-bit apps in Office 2010 do create problems in combination with other applications, that is the reason I reverted to the 32-bit versions.

     

    In CP5, I had to open the Word-document manually in Word, couldn't open it after exporting with the dialog box in Captivate 5.0, but in 5.5 everything seems working as expected. I'm using Win7 Professional and Word 2010 32-bit, both in English. Do you have both apps in the same language as well, remember having more problems when I had Office in Dutch, to avoid that I now installed the English version.

     

    Lilybiri

     
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  • Currently Being Moderated
    Sep 8, 2011 8:31 AM   in reply to JoelleSmith_Calgary

    Hello,

    We have just got Captivate 5.5 and similar problem, in that I can't export captions to Word 2010 - we are using 32 bit Office 2010, with Windows 7. Captivate 4 worked OK.

    Did anyone reachh a solution, they could share??

    Cheers, Laura

     
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  • Currently Being Moderated
    Oct 26, 2011 3:05 PM   in reply to JoelleSmith_Calgary

    I also have this issue with Captivate for a few users but not others. I was able to narrow it down, however, to the following:

     

    Environment is Windows 7 64 Bit running Office 2010 32 bit

     

    When the User Template folder location is set to our network drive (U:\template), if the folder exists and there is a normal.dotx, it will fail almost every time.

     

    If I set the user template folder location to a local drive, it will consistently work.

     

    If I set the user template folder location to a network drive/folder that doesn't exist, it also works.

     

    If I set the user template folder location to a network driver/folder that exists but doesn't contain a normal.dotx, it will work once and then fail (word will create the normal.dotx on first publish).

     

    Don't know if this helps anyone else or not or if anyone else can confirm that this solves their issue. I'll try to contact Adobe regarding this to see if they can get a fix.

     
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  • Currently Being Moderated
    Nov 1, 2011 9:47 AM   in reply to JoelleSmith_Calgary

    Sorry I wasn't clear. It's the Word template location in Microsoft Word itself. In Word 2010, it's under File|Options|Advanced|File Locations|User Templates.

     
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  • Currently Being Moderated
    Jan 16, 2012 9:20 AM   in reply to JoelleSmith_Calgary

    Hello,

     

    I had the same problem. What I did :

    - open in Word Adobe Captivate.dot file located in : Program>Adobe>Adobe Captivate 5> Gallery> Printoutput

    - save it as Adobe Captivate.dotx

    - I don't know if I needed to restart the program but I did it

    - It worked

     

    I hope this works for you !

     

    L

     
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  • Currently Being Moderated
    Mar 22, 2012 2:14 PM   in reply to JoelleSmith_Calgary

    In my case, it was that my Word templates were pointing to a network drive. I changed the network drives to local C:\ template directory, and it worked.

     

    How to change your template directory: http://support.microsoft.com/kb/924460

     

    In Word 2010, it's File > Options > Advanced > File Locations button. Look for the network drives and set them to local.

     
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  • Currently Being Moderated
    Oct 2, 2013 8:18 PM   in reply to benhenny

    I am having the same problem. Windows 8 64 bit, captivate 5, word 2010. My project will get to 10% then crashes. I have renamed asper poster 11 but no luck. Is this as simple as a patch?

     
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  • Currently Being Moderated
    Oct 2, 2013 9:02 PM   in reply to captain_safety2000

    Only Captivate 6.1 or above is approved for Windows 8, not Captivate 5.  I can assure you that Cp5 will get no patches now to allow it to work with Win8.

     

    You may need to consider upgrading to Cp7, which will work with Win8.

     
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  • Currently Being Moderated
    Jan 3, 2014 10:05 AM   in reply to JoelleSmith_Calgary

    This won't necessarily be helpful for you, but I found my way to this thread when experiencing the same problem with Captivate 6 and 7 on a Mac.

     

    Here's what worked for me; I created a Word document with the exact same name in the Documents folder. For some reason, when I overwrite the file when publishing from Captivate, it works - if there's no file in there to begin with, I get the "Publish to MS Word Failed".

     

    It's a bit of a pain, and a workaround, but it does appear to work. It's frustrating to pay this much for such incredibly buggy software, but that'll at least get you through.

     
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