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Milan_Smith
Currently Being Moderated

A conflicting version of Adobe Photoshop CS6 exists on this computer.

May 2, 2012 9:23 AM

Tags: #install #installation #photoshop_cs6 #adobe_photoshop_cs6 #cs6_beta

I have leftovers from CS6 release version all over the place. Deleted them manually as best I could both in my folders (program files and programs files x86) and searched for registry files as well, but the Beta installer still detects the prerelase version. I'm on Win 7 64-bit. Anybody gotta a similar experience? Or solution? Please help? Thanks!

 

I get this message: A conflicting or prerelease version of Adobe Photoshop CS6 exists on this computer. The conflicting version must be removed before installing from a current media.

 
Replies
  • Currently Being Moderated
    Mar 22, 2012 6:54 PM   in reply to Milan_Smith

    You probably need to run the cleaner script to get rid of all traces.

     
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  • Currently Being Moderated
    Mar 22, 2012 6:58 PM   in reply to Milan_Smith

    Milan:

     

    There are indeed other files where a manual deletion may not remove all the bits. That said, I will put you in contact with an Adobe employee to assist with your scenario.

     

    --Jackie

     
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  • Currently Being Moderated
    Mar 23, 2012 5:34 PM   in reply to Milan_Smith

    Was she able to help you out Milan? I'm in the exact same situation. If you have a link could you pass it along? Thanks!

     
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  • Currently Being Moderated
    Mar 23, 2012 6:07 PM   in reply to Milan_Smith

    Never mind...I actually figured out what my problem was. Hope your situation worked out.

     
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  • Pierre Courtejoie
    7,043 posts
    Jan 11, 2006
    Currently Being Moderated
    Mar 24, 2012 1:58 AM   in reply to Milan_Smith

    Hello, please go see your private messages.

     
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  • Currently Being Moderated
    May 2, 2012 9:24 AM   in reply to Milan_Smith

    A month ago I had a release of PS CS6 installed that I removed even without opening it. Now, trying to install the beta I am getting the same message as yours (I'm on osx but problem is the same). I have manually removed every CS6 files/folder, repaired permissions, rebooted...nothing.
    Anyone has a solution to this? Do exist a cleaner for CS6?

     
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  • Currently Being Moderated
    May 2, 2012 9:25 AM   in reply to andy-mario

    i have same problem, i try some days version and in new beta i have 0 days to try

    i have see cleaner tool but not say works with CS6

    http://www.adobe.com/support/contact/cscleanertool.html

     
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  • Currently Being Moderated
    May 2, 2012 8:00 AM   in reply to Cocuted

    It works with the cleaner tool. You select "CS5-CS5.5" in the first menue and then "Adobe CS6 driver" in the second menue. Installation works fine after that!

     
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  • Currently Being Moderated
    May 2, 2012 9:28 AM   in reply to andy-mario

    Andy and Cocuted-

     

    Are you up and running?

     

    Pattie

     
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  • Currently Being Moderated
    May 2, 2012 9:39 AM   in reply to Milan_Smith

    Yep, up and running! Run the cleaner, installed then PS6 won't start. After a few reboots the it started.

     

    Thanks

     
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