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Activate Acrobat X Pro Update from Acrobat 8 Standard Update

Mar 12, 2012 3:17 AM

When I try to install the Acrobat 10 Pro Update software that I purchased directly from Adobe, a window opens that demands entry of the Adobe 8 code but does not list Acrobat 8 Standard as one of the possible choices.

 

When I purchased the upgrade the Adobe web site said" consider an upgrade to Acrobat X Pro if you have Acrobat 9, 8, or 7 Standard."

 

I not only considered the upgrade, I purchased it for USD 199. How do I install?

 

This is very unpleasant because in order to try and install Acrobat 10 Pro, I am asked to uninstall Acrobat 8. Then when I get to the final installation step, I am not allowed to continue and am left with nothing!!!  Since Adobe 8 was an upgrade to Acrobat 6, the reinstallation process is lengthy.

 
Replies
  • Currently Being Moderated
    Mar 12, 2012 3:41 PM   in reply to redwood x

    Do you receive an error message after entering your Acrobat 8 serial number?

     
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  • Currently Being Moderated
    Mar 23, 2012 8:53 AM   in reply to redwood x

    Redwood X I would recommend contacting our support team.  They can easily verify your serial number is valid.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

     
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