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Photoshop CS6 Beta (READ ONLY)

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CS6 Installation on Lion 10.7.3 Fails - ASU Quit Unexpectedly

Mar 22, 2012 1:20 PM

I'm going to post this again, because Adobe needs to be aware of the problem. Installation on 10.7.3 for Photoshop CS6 is now consistently failing with the following error:

Exit Code: 15

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 1 error(s), 1 warning(s)

ERROR: ASU has quit unexpectedly.

WARNING: User opted to Cancel the install

---------------------------------------------------------------------- ---------------

11424 Views 32 Replies Latest reply: AtonMusic, Apr 18, 2012 3:09 PM

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4,746 posts
Jan 11, 2006

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1. PECourtejoie,

Mar 22, 2012 1:22 PM in reply to Gerrit DeWitt

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Hello, Gerrit, I might have missed some of your other posts, but did you try to download the install package a second time to make sure that the copy you have is not corrupted, somehow?

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2. Gerrit DeWitt,

Mar 22, 2012 1:41 PM in reply to PECourtejoie

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Am redownloading now. SHA-1 checksums are as follows:

Original download: 3b6d34faba4348f118c1164a53a80bac4f4fde93
Re-downloaded: 3b6d34faba4348f118c1164a53a80bac4f4fde93

The files are the same. (More accurately: there is a one in about 44 quadrillion chance that they are not.)

So, not a corruption issue.

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3. twsjonathan,

Mar 22, 2012 1:46 PM in reply to Gerrit DeWitt

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yup can confirm also - will not install on mac osx lion - downloaded package twice - once in safari and once in firefox - same issue - restarted and attempted to install 4 times on both downloads same errors as mentioned above.

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4. Gerrit DeWitt,

Mar 22, 2012 1:48 PM in reply to twsjonathan

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Good to hear confirmation. Thank you twsjonathan. Please consider rating this post so that we can bump it. Let's try to make this the most popular post on the Discussions today!

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5. Gerrit DeWitt,

Mar 22, 2012 2:10 PM in reply to Gerrit DeWitt

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Update: This does not appear to be a permissions problem. So repairing permissions has nothing to do with it. Here's how you can prove it.

* Enable the root user on Lion: sudo dsenableroot -u <administrator account name> -r
* Set the root user's password when prompted.
* Log in as root and attempt the installation.

The AAM Installer processes run as root with unrestricted filesystem access (with the exception of access to items blocked by kernel extension: the TMSafetyNet for example).

Installation still fails, with the ASU process quitting unexpectedly for the same reason.

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6. PECourtejoie,

Mar 22, 2012 2:18 PM in reply to Gerrit DeWitt

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Ok, sorry a new download did not fix it. In another thread, a user reported that using another decompression software fixed some issues, but I don't know what their platform was, or if you are facing the same issue.

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7. twsjonathan,

Mar 22, 2012 2:28 PM in reply to Gerrit DeWitt

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rated as requested - can confirm I tried pretty much everything and no go - when I get home will try on my other identicle machine also and report back.

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8. Gerrit DeWitt,

Mar 22, 2012 2:32 PM in reply to PECourtejoie

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Thank you, but it's not a decompression problem. For Mac users, what you download from Adobe is a disk image (.dmg) file, which may or may not employ its own internal compression. There is no intermediate step between downloading and mounting the disk image for Mac users. The user mounts it and opens the AAM Installer therein.

Windows users download a zip-compressed archive; this option does require an intermediate decompression step before a user can "get to" the AAM Installer. This is offered largely because Windows is in its infancy with disk images.

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9. Gerrit DeWitt,

Mar 22, 2012 2:33 PM in reply to twsjonathan

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Thanks, let's just keep this thread moving so that it's impossible to miss when you visit the Photoshop CS6 discussions!

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10. Gerrit DeWitt,

Mar 22, 2012 3:29 PM in reply to Gerrit DeWitt

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Workaround: Use AAMEE

You may already know this, but the Adobe Convoluted Installer system first lays down the Application Manager. The Application Manager handles all deployment (installation and updating) and provisioning (serialization and setting certain preferences like disabling the product improvement headlights). It's called AAM for short. Just to be confusing to you (and to Adobe engineers, apparently), it's also called PDApp.

A typical installation of CS5 has the AAM in /Library/Application Support/Adobe/OOBE/PDApp/core. If you install the Adobe Application Manager Enterprise Edition 2.1 (AAMEE), then your AAM is in /Applications/Utilities/Adobe Application Manager/core. Sometimes AAMEE will replace the /Library/Application Support/Adobe/OOBE/PDApp folder with a symbolic link to /Applications/Utilities/Adobe Application Manager. This is probably because AAMEE came out after CS5, and Adobe hadn't decided where to put the "deployed AAM" yet.

The confusing thing about AAM is that it is installed by the Adobe Convoluted Installer system, but it IS the Adobe Convoluted Installer system as well. Further (with AAMEE), it can CREATE Adobe Convoluted Installer systems executed by installation scripts in normal Apple .pkg installers or Microsoft .msi packages. This is the "deployment solution."

It looks like the "deployed" Adobe Application Manager (used for updates and provisioning after installation, if you didn't provision at install time) used to live in /Library/Application Support/Adobe/OOBE/PDApp/core with CS5, but, with AAMEE 2.1 and CS6, it's moved to the more logical location of /Applications/Utilities/Adobe Application Manager/core. Not sure about CS5.5.

Regardless of what is supposed to happen, when you open the "install" application for Photoshop CS6, you it first puts a copy of the AAM installer in ~/Applications (why there?). Supposedly, this is just temporary to "get you through" the installation.

At least that's how it's supposed to work. Under Lion, it doesn't.

I suspect that the AAM tasked with doing the installation of Ps CS6 is buggy. The version string indicates that this AAM is version 6.0.236.0. This is also the "deployed AAM" (to /Applications/Utilities/Adobe Application Manager/core/Adobe Application Manager.app).

I was able to get past the ASU Quit Unexpectedly bug in the Ps CS6 installer by first creating a non-serialized deployment using AAMEE 2.1. Here's the link: http://download.macromedia.com/pub/developer/creativesuite/AAMEE/mac/A pplicationManagerEnterprise_2_1_all.dmg

Open the disk image with AAMEE, then open its "install" icon, which will copy and create an AAM folder in /Applications/Utilities/Adobe Application Manager. If the AAM app doesn't open in "enterprise mode," you can open it that way by opening /Applications/Utilities/Adobe Application Manager/Enterprise/AdobeApplicationManagerEnterpriseEdition.app.

Choose to create an install package. For the product install folder, locate the "Adobe Photoshop CS6" folder inside of the mounted Ps CS6 disk image. Name the package, and choose a folder in which to save it ("save to").

Wait a few minutes. When AAMEE is finished, quit it, and open the folder where you saved the package. You'll have an Apple installer package, which opens with Installer! Unfortunately, the package doesn't actually have a payload; rather, it has an installation script which runs the Adobe Convoluted Installer system. You guessed it: There's an instance of AAM inside the package.

But installing that way works. Or, at least this means you have installed Photoshop CS6 on Lion. You may have another problem (http://forums.adobe.com/thread/978995) if you don't have Java installed.

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11. plambrou,

Mar 22, 2012 3:40 PM in reply to Gerrit DeWitt

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I just downloaded and installed the demo on my MacBook Pro 15"-2.2 Ghz Intel Core i7-OS X 10.7.3 with no problems.
I opened a file and printed it on my Epson Stylus Pro 3880 and got a beutiful print looking the same as the one from CS5.

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12. George_Thomas,

Mar 22, 2012 7:00 PM in reply to Gerrit DeWitt

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I too am using 10.7.3 and have had absolutely no problems.

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13. MikaCu,

Mar 22, 2012 9:03 PM in reply to Gerrit DeWitt

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I had similar installation problems, but in my case there were nothing in the logs. Only AAM running multiple times when checking Activity Monitor. I tried reboot, download again and install a couple of times with the same result and then I decided to leave the machine for the night.
I'm not sure, if the cause for all this was me trying to install Ps CS6 straight from Downloads folder, for this morning I copied the dmg to desktop and the installer run without any problems.

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14. twsjonathan,

Mar 23, 2012 7:24 AM in reply to Gerrit DeWitt

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Well I went home and installed no problem on 10.6.3 without issue - came in to work and picked several of the imacs here and tried installing - all on 10.7.3 and same errors as yesterday - just simply will not install - no software updates for the current machines so up to date there - finally gonna give up until this is sorted out.

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15. Nitin_Bansal,

Jul 18, 2012 12:37 AM in reply to twsjonathan

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Hello @twsjonathan,

We would like to look into the issue that you are observing on 10.7.3 machines. Can you join us in an Adobe Connect meeting from any of the affected machines? Do let us know of the time convenient to you.

Thanks, Nitin

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16. LuskyT,

Mar 24, 2012 4:25 AM in reply to Gerrit DeWitt

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Hi Also Have Issue Installing CS6 with 10.7.3.

In This first instance, Install simply Failed. I Removed all Files and Tied Again, this time the Installer Froze whowever all applications turned up in the App Folder, This Apps did not Open just bounced and froze. After Removing further files in App Support and .plist files Install Still failed but with the Initall Error Code.

Exit Code: 15
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 1 error(s), 1 warning(s)

ERROR: ASU has quit unexpectedly.
WARNING: User opted to Cancel the install
---------------------------------------------------------------------- ---------------

Any Guesses?

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17. dirketc123,

Mar 24, 2012 6:36 AM in reply to MikaCu

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Experiencing identical problem as MikaCU on 10.7.3. Downloaded 4 times. Moved from Downloads to Desktop. Same end result. AAM running, no log created ... essentially just gets through the very starting initialization and then hangs (or AAM just sits there). Even left it overnight to no avail; AAM still running in the morning but no installation progress or discernable errors. Have attempted with other programs running and nothing running. Makes no difference.

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18. George_Thomas,

Mar 24, 2012 7:12 AM in reply to dirketc123

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A couple of stray thoughts:

Did you quit all other applications, even non-Adobe, before you attempted the install? Not doing so can cause problems.

Also, what about your Permissions? When is the last time you repaired those? OS X 10.7.3 has done some strange things to my Permissions, and it is a battle that I continue to fight because I haven't figured out yet why it is happening.

When I installed PS CS6 Beta, it was only two days after I last repaired Permissions, and I did not have any problems.

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19. dirketc123,

Mar 24, 2012 11:39 AM in reply to George_Thomas

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George_Thomas, yes, tried every which way. All apps closed. Some apps open. Repaired permissions. Everything. AAM just sits and sulks doing nothing. Will attempt another repair, but not expecting it to resolve.

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20. Harinder4,

Mar 24, 2012 12:04 PM in reply to dirketc123

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Hi,
The desktop copy, is it the DMG or the content? Incase it is the DMG, try copying the content to a new folder on the desktop. Unmount the DMG, incase there are any. Quite Pdapp process and try running the installer fromt he new location. Incase this does not work, I would be happy to do a connect session to try and help. Just drop me a mail at harinder@adobe.com.

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21. dirketc123,

Mar 25, 2012 11:30 AM in reply to Harinder4

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Tried all suggestions (install from mounted dmg, moving dmg contents and unmounting/deleting dmg, etc.), but each time PDAPP just finishes first "progress bar" and then sits in the background. Repaired and verified more times than I wish to count. Nothing works.

I'm 99% convinced of upgrading my MBP to an SSD anyway, so will retry PS6 on a clean Lion install. I'm betting that will resolve.

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22. George_Thomas,

Mar 25, 2012 1:29 PM in reply to dirketc123

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I found this that may be of help to you. It reads and analyzes Install log files for installs through 5.5 so may work for 6 also.

http://www.adobe.com/support/loganalyzer/

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23. Albin Gustafsson,

Mar 25, 2012 5:54 PM in reply to Gerrit DeWitt

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http://forums.adobe.com/message/4290863#4290863

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24. Nitin_Bansal,

Jul 18, 2012 2:04 AM in reply to Gerrit DeWitt

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Hi @Lusky87 & @dirketc123, we can have a connect session to look into the issue. Let us know.

Thanks, Nitin

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25. dirketc123,

Mar 26, 2012 3:58 PM in reply to Nitin_Bansal

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I am going to reinstall OSX on an SSD then retry later. Appreciate all the help, but rather not waste collectively time debugging what may potentially be a non-issue.

George_Thomas - no log is created when I attempt to install. Sounds exactly like MikaCu above ... except of course, that the "fix" didn't work in my case. AAM goes thru initial start-up (e.g. the first status bar), then minimizes into the Task Bar and does nothing further. No logs, no activity, nearly no CPU or anything else utilized in Activity Monitor.

Just posting the replies in case someone else is experiencing something similar.

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26. Nitin_Bansal,

Jul 18, 2012 2:04 AM in reply to Gerrit DeWitt

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Users facing this issue - Please confirm the following:

1.) Hardware configuration: Does the machine is Mac Pro or iMac? Other specifications.

2.) Perform a complete reboot unselecting 'Reopen Windows when logging back in'. Immediately after reboot, try installing PS CS6. Does it works this time?

3.) Other Adobe products already installed on system (like PS CS5.5 etc.)

Thanks, Nitin

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27. __eep,

Mar 29, 2012 3:14 PM in reply to Nitin_Bansal

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An encountering the same issue.

OS X version is 10.7.3 (11D50d). From System Information:

Model Name:          MacBook
Model Identifier:          MacBook5,1
Processor Name:          Intel Core 2 Duo
Processor Speed:          2.4 GHz
Number of Processors:          1
Total Number of Cores:          2
L2 Cache:          3 MB
Memory:          4 GB
Bus Speed:          1.07 GHz
Boot ROM Version:          MB51.007D.B03
SMC Version (system):          1.32f8

The error I receive is the same as the guys above (ERROR: ASU has quit unexpectedly, WARNING: User opted to Cancel the install). Nothing of interest was logged to Console aside from a lot of 'Object xxx of class xxx autoreleased with no pool in place - just leaking - break on objc_autoreleaseNoPool() to debug.' messages.

A clean reboot didn't help. The only other piece of Adobe software installed on this machine is AIR.

Cheers,
Rob

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28. Nitin_Bansal,

Jul 18, 2012 12:38 AM in reply to __eep

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Thanks Rob (@__eep) for the details. Can we have an Adobe Connect meeting from the same machine to look into the issue remotely? Do let us know, we can coordinate the meeting schedule.

Thanks, Nitin

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29. LuskyT,

Mar 31, 2012 1:55 PM in reply to Gerrit DeWitt

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Hey Backagain.. so i just downloaded a fresh copy... It poped up at 2% telling me Ai CS3 was open.. closed that and boom.. its working! Try opening another App which it will prompt you to close.. seemed to work for me but could just be a fluke..

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30. marccoular,

Apr 2, 2012 6:40 AM in reply to Gerrit DeWitt

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Same problem here. Mac mini mid 2011, 8GB Ram, core i7, OSX 10.7.3

Downloaded new copy of installer results in same problem.

No further CS version installed on system.

No chance to try CS6

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31. Nitin_Bansal,

Jul 18, 2012 12:36 AM in reply to marccoular

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@marccoular, can we have an Adobe Connect meeting from the same machine to look into the issue remotely? Do let us know, we can coordinate the meeting schedule.

Thanks, Nitin

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32. AtonMusic,

Apr 18, 2012 3:09 PM in reply to Gerrit DeWitt

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Hi...

Here is how to solve that problem on Mac Lion

1) ShutDown you Mac
2) Boot the Mac while holding down the shift key untill the Login Window appears
3) Login and open the CS6 Disk Image
4) Copy the contents of the disk image (Blue PS Icon) to the desktop
5) Launch the installer from the desktop NOT the Disk Image
6) In my case it installed just fine....
7) Reboot the Mac so that the without the Shift key to re-enable the system extensions

I had ALL the problems described in this here thread and NONE of the suggested workarounds were working for so I came up with this one

Hope it helps

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