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CameronWR
Currently Being Moderated

Adobe Premiere Elements 9 Freezing Issue

Mar 14, 2012 11:46 AM

In Adobe Premiere Elements 9, every time I click, the program freezes for at least 30 seconds and sometimes closes.  This happens every time I try to do anything and is very frustrating.

 

Personal Computer Specs:
Quad Core 2.8 GHz CPU
4 GB RAM
1 GB GPU
1TB Hard Drive (Plenty of Room Remains)

 
Replies
  • Currently Being Moderated
    Mar 14, 2012 12:20 PM   in reply to CameronWR

    Take a look at this ARTICLE. It starts with a checklist of things to do, to insure that PrE can function best. It then goes into some links to help one tune up their system and OS. Finally, there are links for troubleshooting.

     

    Do you get any error messages? If so, what are they?

     

    If you cannot get PrE running effectively, be sure to see the "Finding Clues" links, and read that article, as you might have the answer to the problem, right in links in Event Viewer.

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Mar 14, 2012 12:44 PM   in reply to CameronWR

    Cameron,

     

    Thanks for that info. Do take a look at the checklist, then the tune up tips, and if there is still no resolution, please look at the links for troubleshooting, and especially the "Finding Clues" link.

     

    Good luck, and please report how it goes.

     

    Hunt

     
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  • Currently Being Moderated
    Mar 22, 2012 9:46 PM   in reply to CameronWR

    Hi,

     

    Can you please check your system's display driver? If that's updated, then try after disabling GPU card.

    Also, if it still doesn't work, please update to 9.0.1 Maybe the update for PRE 9 will work for you.

     

    Thanks,

    Aniks

     
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  • Currently Being Moderated
    Mar 23, 2012 4:54 AM   in reply to CameronWR

    Glad to know that your problem is solved. (Doesn't matter what solved it!..)

     

    And, yes, the project settings does matter. Its best if your project setting match your clips you are working with.

    If you cannot figure out which setting to use, then import your clip, right click on the clip and see properties. Note down the details like fps/pixel aspect ratio and then create a new project again. Choose Change settings and then go through the settings and find out which setting matches or works best for you.

    Also, you can use the mismatch project setting feature. (When you drop any clip on empty timeline, if your project setting already doesn't match with that of clip and a better setting is available to use, then, it asks to match the project settings with your clip)

     

    Hope it helps..

    Happy Editing,

    Aniks

     
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  • Currently Being Moderated
    Mar 23, 2012 8:49 AM   in reply to CameronWR

    Cameron,

     

    Setting up the New Project to match the Source Footage 100%, does make editing a much smoother operation, and better experience. When there is a mis-match, problems will develop. They might be very small, such has having to Render the Timeline, for smoothest playback, to crashes and hangs.

     

    Good luck, and glad that things are now working better for you.

     

    Hunt

     
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  • Currently Being Moderated
    Mar 23, 2012 9:29 AM   in reply to CameronWR

    >had been using a random setting

     

    Very bad idea... you do not try and put diesel fuel in a gasoline car

     

    Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037

    What is a CODEC... a Primer http://forums.adobe.com/thread/546811

    What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037

    .

    Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing

    .

    For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/en

    For Mac http://mediainspector.massanti.com/

    .

    http://blogs.adobe.com/premiereprotraining/2011/02/red-yellow-and-gree n-render-bars.html

    .

    Once you know exactly what it is you are editing, report back with that information... and your project setting, and if there is a red line above the video in the timeline, which indicates a mismatch between video and project

     
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  • Currently Being Moderated
    Apr 14, 2012 3:49 AM   in reply to CameronWR

    Hi Cameron,

    I've been having the exact same problem and saw that you found a way around the freezing. Can you fill me in on a few more specific details on where you actually changed the format options and what you actually did, I've had a look around but haven't been able to find an 'Imported From File' option, if you could help me it would be much appreciated!!

    Thanks

    Schaef

     
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  • Currently Being Moderated
    Apr 14, 2012 2:50 PM   in reply to CameronWR

    Hi Cameron

    Thanks for replying so quickly and for your help. I will try it out and see how it goes, I'm only just starting out with the program as well so your help has been appreciated.

    I will let you know how I go.

    Many Thanks

    Schaef

     
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  • Currently Being Moderated
    Apr 14, 2012 4:54 PM   in reply to Schaef25

    Schaef,

     

    Welcome to the forum.

     

    Being new to PrE, this partial list of RESOURCES might be useful, and especially Steve Grisetti's Basic Training Series.

     

    Good luck,

     

    Hunt

     
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