I just got a new computer and have installed Illustrator on it. This is my first time using the program on this computer. I created this file on my old computer in Illustrator. When opening it today, in the newly installed version of CS5, the drop shadow blur effect is not rendering properly. However, as you can see in the screenshot, one of the words has a proper blur. Everything else does not! Anyone know what to do, short of re-installing the whole program? Red arrow is the problem drop shadow. Purple arrow is the drop shadow that blurred correctly.
Well it must be something wrong on this new computer, I can't figure out what. Whenever I do a new iteration of a drop shadow it doesn't render the blur. For example, the one below- the first "Tune in" is from the original document, created on my other computer. The second "Tune in" is what happens when I try to alter it in any way, including deleting the old drop shadow and adding a new one.
Kurt, I tried that and it did not fix the issue. I am also contacting Adobe support right now... a bit of a long process, to see if they can help. So far what I have tried on their recommendation is to create a new Admin account in Windows 7 and re-install Illustrator on that account. Didn't work. So I'm waiting to see what else they want me to try.
Europe, Middle East and Africa