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Callie_
Callie_
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illustrator CS5 drop shadow - blur not rendering correctly

Mar 24, 2012 6:49 PM

Tags: #illustrator_cs_5

I just got a new computer and have installed Illustrator on it.  This is my first time using the program on this computer.  I created this file on my old computer in Illustrator.  When opening it today, in the newly installed version of CS5, the drop shadow blur effect is not rendering properly.  However, as you can see in the screenshot, one of the words has a proper blur.  Everything else does not!  Anyone know what to do, short of re-installing the whole program?  Red arrow is the problem drop shadow.  Purple arrow is the drop shadow that blurred correctly.

gradient problem.JPG

3804 Views   9 Replies   Latest reply: vasil.petreski, Mar 31, 2012 12:16 AM
 
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  • Jean-Claude Tremblay
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    1. Jean-Claude Tremblay,
    Mar 24, 2012 6:53 PM   in reply to Callie_
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    Have you try editing the Drop Shadow from the Appearance panel? Just to force Illustrator to render the shadow again.

     
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  • Callie_
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    2. Callie_,
    Mar 24, 2012 6:55 PM   in reply to Jean-Claude Tremblay
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    Just tried that- didn't work.

     
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  • Kurt Gold
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    3. Kurt Gold,
    Mar 25, 2012 7:27 AM   in reply to Callie_
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    Can you provide a sample .ai file?

     
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  • Callie_
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    4. Callie_,
    Mar 25, 2012 6:14 PM   in reply to Kurt Gold
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    Yes, here is the .ai file link (images are lo-res because I have a file size limit) http://callieferman.com/temp-upload/

     
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  • Jean-Claude Tremblay
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    5. Jean-Claude Tremblay,
    Mar 25, 2012 6:47 PM   in reply to Callie_
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    The shadows are almost all ok when I open the file except the "KRLA 870AM". I just cut and undo, and the shadow reappears has expected.

     
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  • Callie_
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    6. Callie_,
    Mar 25, 2012 7:04 PM   in reply to Jean-Claude Tremblay
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    Well it must be something wrong on this new computer, I can't figure out what.  Whenever I do a new iteration of a drop shadow it doesn't render the blur.  For example, the one below- the first "Tune in" is from the original document, created on my other computer.  The second "Tune in" is what happens when I try to alter it in any way, including deleting the old drop shadow and adding a new one.

    Capture.JPG

     
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  • Kurt Gold
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    7. Kurt Gold,
    Mar 26, 2012 2:12 PM   in reply to Callie_
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    Callie, I've seen something similar at least two or three times.

     

    Ditching the Illustrator Preferences file(s) – strangely enough – fixed the issue. You may want to try that.

     
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  • Callie_
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    8. Callie_,
    Mar 28, 2012 5:44 PM   in reply to Kurt Gold
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    Kurt, I tried that and it did not fix the issue.  I am also contacting Adobe support right now... a bit of a long process, to see if they can help.  So far what I have tried on their recommendation is to create a new Admin account in Windows 7 and re-install Illustrator on that account.  Didn't work.  So I'm waiting to see what else they want me to try.

     
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  • vasil.petreski
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    9. vasil.petreski,
    Mar 31, 2012 12:16 AM   in reply to Callie_
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    check these settings

    Untitled copy.png

    blur, shadow = raster effects

     
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