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Antons Zotovs
Antons Zotovs
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AdobeOwl.dll_unloaded - help needed

Nov 29, 2011 11:56 PM

Good day,

 

Please help me with this trouble.

Every time i closing Illustrator - "Adobe Illustrator has stopped working" window appears. Even if i`m open clean program without .ai files opened.

 

Problem signature:

  Problem Event Name:    APPCRASH

  Application Name:    Illustrator.exe

  Application Version:    15.1.0.39

  Application Timestamp:    4d76c9e3

  Fault Module Name:    AdobeOwl.dll_unloaded

  Fault Module Version:    0.0.0.0

  Fault Module Timestamp:    4b958fed

  Exception Code:    c0000005

  Exception Offset:    65eafe38

  OS Version:    6.1.7601.2.1.0.256.1

  Locale ID:    1062

  Additional Information 1:    eb56

  Additional Information 2:    eb560e275e2518a1db46730ab345ee3d

  Additional Information 3:    ea56

  Additional Information 4:    ea56aa1750ded93797ae75a016730e1f

 

My system:

Windows 7-64 bit.

24Gb DDR3

580GTX

Adobe Illustrator version CS5.1 (15.1.0) is a part of Adobe Production Premium CS5.5

 

Help, please!

 

BR, Antons

3011 Views   10 Replies   Latest reply: David Burkhart, Sep 8, 2012 6:40 PM
 
Replies
  • SntaCruz83
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    1. SntaCruz83,
    Jan 10, 2012 6:01 PM   in reply to Antons Zotovs
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    I was having the same issue and it seemed to have been described in the following threads as well with no fixes:

     

    http://forums.adobe.com/message/3939009

    http://forums.adobe.com/message/3455481

    http://forums.adobe.com/thread/927456

     

    I finally got around to doing a clean install on my SSD and decided to troubleshoot this. After a lot of image backups and restores and one program installation and windows update at a time, I think (at least for me) I've found the culprit of the error.  This error only shows itself when I have TeamViewer running.  It doesn't seem to matter if I have TeamViewer installed on my OS drive or a secondary hard drive, or if I have the VPN feature installed or not. I don't have to uninstall TeamViewer to make the error go away, I only need to exit the program and stop it from running.  Hopefully someone smarter than me can explain a good workaround.  Thanks!

     
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  • Antons Zotovs
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    2. Antons Zotovs,
    Jan 10, 2012 9:20 PM   in reply to SntaCruz83
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    I agree with you. A have Teamviewer 6 installed also. I`ve opened trouble ticket with Adobe Support. Can i inform them about it ?

     
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  • SntaCruz83
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    3. SntaCruz83,
    Jan 10, 2012 9:58 PM   in reply to Antons Zotovs
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    Can you confirm that the error goes away if you close TeamViewer?

     

    I tried TeamViewer 6 and the newer TeamViewer 7 with the same results. As long as I close the TeamViewer I can close Illustrator without it crashing.

     
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  • Wolfen_R
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    4. Wolfen_R,
    Jan 11, 2012 12:15 AM   in reply to SntaCruz83
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    Well done SntaCruz83, you've solved my problem with both Flash and Illustrator crashing on exit. I have TeamViewer 7 installed and if I exit this before launching Flash / Illustrator they both open and close as expected.

     

    My thanks to you,

    R

     

    FYI I have just submitted a support ticket to TeamViewer and I note that someone else has done similar to Adobe, perhaps we should be encouraging TeamViewer and Adobe to talk with each other as I'm not quite sure who the culprit is on this.

     
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  • Antons Zotovs
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    5. Antons Zotovs,
    Jan 11, 2012 12:53 AM   in reply to SntaCruz83
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    Yes, i confirm. Problem goes away if i close Teamviewer.

     
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  • Wolfen_R
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    6. Wolfen_R,
    Jan 11, 2012 6:35 AM   in reply to Antons Zotovs
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    Update from my TeamViewer trouble ticket on this subject.

     

    This is the reply from TeamViewer and it seems to work i.e. Flash and Illustrator both act as expected...

     

     

    "Open TeamViewer, go to Extras>options>Advanced>Show Advanced Options?>QuickConnect then click on Configure. In these options, please uncheck the box that states "Show QuickConnect button".

    Then please restart TeamViewer and test the connection again."

     

    An alternative to this is (in the same location) to Add Illustrator.exe and Flash.exe to the list of programs the QuickConnect buttons is disabled for.

     
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  • SntaCruz83
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    7. SntaCruz83,
    Jan 11, 2012 7:22 AM   in reply to Wolfen_R
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    Looks like you got a reply sooner than I did and it's a confimed fix for me. Yay! =)

     
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  • alfie@cdm
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    8. alfie@cdm,
    Apr 13, 2012 9:15 AM   in reply to SntaCruz83
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    SntaCruz83

     

    Done it. Yup. Caused by that little "tick" in Team Viewer!

     

    For now AI don't give me that crash message anymore, after 5 minutes of testing though.

     

    Will come back when and if this thing happens again.

     

    Thanks All!

     

     

    Regards,

     

    Alfie

     

     

    N.B.: Happened to my home PC too and disabled this function. Now works well and my work PC is performing flawlessly, for Illustrator that is.

     
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  • playpiano
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    9. playpiano,
    May 6, 2012 6:39 AM   in reply to Antons Zotovs
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    Today i installed CS6 Master Collection on Windows 7 64 bit.

    The same problem happens with CS6 and Teamviewer (last version as of today) with illustrator.

    And closing teamviewer or disabling the QuickConnect button resolves the problem.

     

    It's time that Teamviewer and Adobe programmer teams sync to resolve it.

     
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  • David Burkhart
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    10. David Burkhart,
    Sep 8, 2012 6:40 PM   in reply to SntaCruz83
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    Since you requested it, if you would still like an explanation to the problem you had been having between TeamViewer and Illustrator, check my hypothesis in "Illustrator CS5 Crashing on Exit".

     
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