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ckapusta
Currently Being Moderated

Errors posting to Facebook in Lightroom 4

Mar 18, 2012 11:03 AM

Tags: #lightroom #4 #facebook

Hello,

 

I recently setup a Facebook connection in Lightroom 4, and everything Authorized properly, however, when I go to publish a photo, any photo, I get an error back stating "Photo Upload Failed" and when I click OK, a second box pops up saying "Cannot Update this Collection".  The strange part is 50% of the time the photos actually do upload to Facebook, but they are never marked as such in Lightroom, so every time I publish it tried to reupload the photos.  What am I doing wrong here?  Elements seems to work fine, and Lightroom 3.6 worked fine from this same PC.  I did a fresh install of Lightroom 4, built a new Catalog, still the same problem.

 
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  • Currently Being Moderated
    Mar 18, 2012 11:42 AM   in reply to ckapusta

    I published two collections yesterday afternoon using LR4 without any errors, but today I have the same problem you have. I used to see this on LR3, too. In general, I just waited a few hours and tried again.

     
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    Mar 19, 2012 6:27 PM   in reply to ckapusta

    Samething happens to me. Using LR4 and this also used to happen in all versions of 3.x. Facebook uploading is hit or miss. I blame it on Facebook. Even when using their new uploader in Firefox, uploads fail.

     
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  • Currently Being Moderated
    Mar 19, 2012 8:23 PM   in reply to brianwrx

    May be a coincidence, but I had another browser on another PC open on my FB account and when I closed that, things started working better from LR.

     
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  • Currently Being Moderated
    Mar 26, 2012 2:43 AM   in reply to ckapusta

    Same thing here with OS X 10.7.3 and Lightroom 4. I get an error back stating "Photo Upload Failed" and when I click OK, a second box pops up saying "Cannot Update this Collection". One image in the collection I'm trying to publish will show up on FB. The rest do not. Nor do I get the image transfer to a "published" section in Publishing Services.

     
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  • Currently Being Moderated
    Mar 28, 2012 7:37 AM   in reply to Stan Burman

    Same here - again - with OS X 10.7.3 & LR 3.6.

     

    Yesterday all worked well, today no more.

    My guess? Facebook change - as usual - ... Sometimes I wonder why I still bother about that ´place´ ...

     
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  • Currently Being Moderated
    Mar 28, 2012 8:45 AM   in reply to ckapusta

    Bumped into it again last night. On a whim, I closed a browser tab that was open on a photo album and then LR was able to upload without a hiccup.

     
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  • Currently Being Moderated
    Mar 28, 2012 9:22 AM   in reply to ReidSimpson

    Tried that approach, but for me it makes no difference wheither a browser is opened or not, logged in or out...

     
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  • Currently Being Moderated
    Mar 29, 2012 5:05 AM   in reply to ckapusta

    I just bought the upgrade from LR 3 to LR 4 last night and am running it on Mac OS X 10.7.3 and am having the exact same problem.  What gives? 

     
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  • Currently Being Moderated
    Mar 30, 2012 2:49 AM   in reply to ckapusta

    I have the same problem after using LR4 to upload images into FB directly from LR4. No problems with LR3. The message photo upload failed always comes up but the photo actually got uploaded.  The image will not move into the published area in the LR window and remian as an unpublished photo. The image stays there continously even after you try to upload other images thus making the same image uploaded into FB many times.

     

    This is still a problem today -30 April 2012.

     
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  • Currently Being Moderated
    Mar 30, 2012 3:43 AM   in reply to ckapusta

    I had also a problem with uploading and found out that FB changed settings in my account. see: http://forums.adobe.com/message/4301938#4301938

     
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  • Currently Being Moderated
    Mar 31, 2012 10:03 PM   in reply to ckapusta

    i got it working finally! Looks like FB changed my app settings.

     

    1. Log into FB through your browser.
    2. Go to "Account settings"
    3. Select "Apps"
    4. Select "Adobe Lightroom"
    5. Scroll down to "Posts on my behalf"
    6. Edit your setting accordingly. FB set mine to "Only Me", I changed it to "friends". You can change it to whatever you want.

    What seemed to happen is that your album settings on FB have their own privacy settings, but LR only allows to upload in one setting.  So when the LR App setting is more secure than your album, it seems to have some sort of conflict and cannot allow uploads.

     
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  • Currently Being Moderated
    Apr 1, 2012 6:22 AM   in reply to imjasonc

    As we all know, Facebook changes the way it interacts constantly - without notice and gradually.

     

    With all due respect for the people who have come up with solutions to the problem, you are looking at it only from the LR-FB perspective.

     

    Over the past few weeks I´ve come to the conclusion that the concept on which those albums are based must contain several bugs and oddities.

    For instance, trying to remove a couple of photos from an album - through the FB interface, not LR´s - at once often failed. A non-descriptive error (something went wrong, we´re working on it... duh) as a result.

     

    My different albums have different settings, ranging from publicly visible to only me. Updating any of these albums from within LR stopped during the past week, no matter which setting.

    Forget about LR for a second and look at the facebook albums and how the way to edit them changed all of a sudden. To me it´s obvious that the folks over at FB where working on some of the issues involved and - as usual - that solves some problems and introduces new ones.

     

    For testing purposes - I just wanted to know - I created a new publicly visible in LR, uploaded and immediately after that tried to add one photo. Again from within LR. Result? Fail.

     

    Conclusion? They knew things aren´t working correctly, applied some fixes that did not do the trick, so they ran some scripts to change the settings inside OUR albums to make the changes on the back-end work. Again, that failed...

     

    Unfortunately, many (potential) clients use FB as a means to get and/or to keep in touch, otherwise I would have abandoned this ´social network´ already.

     

    I´ve been a systems and network admin long enough to know, that the larger a userbase grows, the more difficult it becomes to apply changes that will NOT have an unexpected negative effect on some of the users. That - imho - is one of the problems FB is constantly running into.

     

    That being said: isn´t it time that companies like Adobe start to put some pressure on this FB monster?

     

    Or... should we just forget about FB and move to Google+ (requires a third party export plugin, but hey) hoping our clients/followers - or whatever we want to call them - make the change with us???

     
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  • Currently Being Moderated
    Apr 1, 2012 6:39 AM   in reply to Ron van Middendorp

    I totally agree that FB is a moving target. However, we are "black-box" users and have limited numbers of knobs under our control, so we are doing what comes naturally... we tinker, but don't really know if it was our efforts that make the difference, or something being "fixed" behind the scenes.

     

    For a while, I was using Picasa desktop to export to FB (another 3rd party app plugin), or posting to PicasaWeb (which is now integrated with Google+, I guess). The Picasa-FB connection was generally flawless, or at least far few failures than I have seen with LR3 and LR4. Therefore, I'd pin most of the onus on Adobe to get this nailed down. And even if there are glitches and hiccups, LR should be giving better feedback (if it's something that requires user action) or silently retrying/adjusting in the background until it succeeds.

     

    For a quicky publish of some food pics for FB, I used Picasa3.9 last night, auto-corrected the lighting and white balance, and uploaded (without a hiccup) in far less time than it takes to import/develop/publish in LR. I'm sure I will need to use LR for the serious work, but I think I might be doing more Picasa/FB processing in the near future.

     
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  • Currently Being Moderated
    Apr 2, 2012 4:08 AM   in reply to ckapusta

    hello all. I have a question that is related to FB publishing. I recently upgraded from LR3 to LR4. Although most settings were preserved, none of the publishing services were included. I have a number of (smart) folders in my Facebook publishing service in LR3. Can I just set up FB publishing service in LR4 and then import those smart folders from LR3? How did you do it? Thanks a lot!    

     
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  • Currently Being Moderated
    Apr 10, 2012 4:18 PM   in reply to ckapusta

    I also received the publishing error when trying to publish to Facebook. I was logged into Facebook on two different computers so after I logged out and re-published everything was smooth after that.

     
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  • Currently Being Moderated
    Calculating status...
    Apr 10, 2012 8:53 PM   in reply to ckapusta

    Works for me :

     

    "

    I get (#10) Application does not have permission for this action when I try to upload.

     

    You're trying to upload to an album that has wider visibility than you've given the plugin permission for. (E.g. you've said that the plugin can upload only friends-visible stuff, but you're trying to upload now to a publicly-visible album.)

    To fix, you can downgrade the visibility of the album, or upgrade the permission of the app. To do the latter:

    1. Visit your FB privacy settings by clicking on this link (or manually by clicking on the down-triangle in the upper-right of your home Facebook page, and select “Privacy Settings” from the dropdown menu).
    2. On the “Apps and Websites” row, click “Edit Settings”
    3. On the “Apps you use” row, click “Edit Settings”
    4. On the “Adobe Lightroom Export Plugin” row, click “Edit”
    5. Scroll down to “Posts on my behalf: Who can see posts this app makes for me on Facebook?” and choose “Public” or something that at least encompasses the uploads you'd like to do.Note: if you choose something more restrictive than “Public”, albums that are “Public” or otherwise less restrictive than what you set will not be available for uploading and will not appear in Lightroom.
    6. Click “Close” at the bottom of the app-settings box.

    "

     

    Source : http://regex.info/blog/lightroom-goodies/faq#fbperm

     
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  • Currently Being Moderated
    Apr 11, 2012 1:49 AM   in reply to gl56-

    hi there

     

    this was not really my question. I would like to know how to upgrade from LR3 to LR4 while preserving all the publishing services. Now, I upgraded, but none of the publishing services were preserved. I tried using my 500px publishing service, but it did not recognize my pictures from 500px and it shows only 1 picture. When I publish a picture to 500px it shows up in the default album, so that works, but in Lightroom I see only 1 picture instead of 6 that are in the album. For Facebook, I have a number of albums online, some of which are automatically updated through a Smart Folder in the publishing service.

     

    When I export those folders from LR3 and import them into LR4, I get an error when I try to edit the publishing service:

    ?:0: attempt to index upvalue '?' (a nil value)

     

    And when I want to publish a photo to Facebook, I get the following Internal error:

    expected string argument to JSON.decode()

     

    So, the question is: How did you succeed in moving your publishing services from LR3 to LR4?

     
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  • Currently Being Moderated
    Apr 29, 2012 9:39 AM   in reply to imjasonc

    In my case, FB has my posts going to World, but the Lightroom App was only allowed to post to Friends.  Changing the App's security setting to World fixed my problem.  LR4 is now able to publish directly to my FB galleries.

     
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  • Currently Being Moderated
    May 15, 2012 12:21 PM   in reply to ckapusta

    I am having an issue.  I can sometimes publish to facebook.  Maybe 1 or 2 photos will go and then it fails, and I have to publish again.  Sometime it will restart, posting a duplicate of the last image and then moving on, but the process is painfully slow.  I have noticed though that if I go to facebook and totally log-out of it, sometimes the publish will finish with no errors and need to restart.  Anyone else seen something like this.  Please note this is not a permission issue as that is been ruled by the fact the some photos will upload to the album and all will eventually get there with lots restarts.

     

     

    thanks

    Patrick

     
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  • Currently Being Moderated
    May 15, 2012 12:25 PM   in reply to dragon308

    dragon308 wrote:

     

    I am having an issue.  I can sometimes publish to facebook.  Maybe 1 or 2 photos will go and then it fails, and I have to publish again.  Sometime it will restart, posting a duplicate of the last image and then moving on, but the process is painfully slow.  I have noticed though that if I go to facebook and totally log-out of it, sometimes the publish will finish with no errors and need to restart.  Anyone else seen something like this.  Please note this is not a permission issue as that is been ruled by the fact the some photos will upload to the album and all will eventually get there with lots restarts.

     

     

    thanks

    Patrick

    I experience this all the time in Lightroom, and always have.  It's broken enough that Adobe should consider removing the feature completely unless they actually commit to resolving it.  So far, they evince the usual behavior:  it's Facebook's fault, something to do with the API and don't-look-at-us. 

     
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  • Currently Being Moderated
    May 15, 2012 12:29 PM   in reply to hpmoon

    I would be happy if there was a log somewhere the showed what the actuallly error was.  Timeout? Contention? anything would be helpful.

     
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  • Currently Being Moderated
    Jul 14, 2012 8:49 AM   in reply to dragon308

    if you go to the plug-in manager you can get a diagnostic file. This is what mine is giving me... I can't create a new collection...

     

    Plug-in error log for plug-in at: /Applications/Adobe Photoshop Lightroom 4.app/Contents/PlugIns/Facebook.lrplugin

     

     

    **** Error 1

     

     

    An error occurred while attempting to load this plug-in’s portion of the Export dialog.

    ?:0: attempt to index upvalue '?' (a nil value)

     
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  • Currently Being Moderated
    Jul 25, 2012 8:19 PM   in reply to ErikTurner

    I have this problem aswell. I checked the my privacysettings and they're set to "everyone" in both LR and FB so that doesn't seem to solve the problem atleast for me.

     
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  • Currently Being Moderated
    Sep 25, 2012 5:51 PM   in reply to Natas Nibla

    "Photo upload failed, but no error string was returned from Facebook."

     

    I'm not sure what is causing it. Sometimes I can upload a few photos at a time. Sometimes I can only upload one.

     

    As long as I only upload one at a time and stay out of the facebook album while its loading, I seem to fare better.

     

    Either way - not as I envisioned. Also, somehow photos are now showing up at the top of my Timeline. They are going down at the bottom with other photos. I have to manually adjust the date on FB to bring them back up.

     
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  • Currently Being Moderated
    Oct 30, 2012 1:20 PM   in reply to Gravediggingaditch

    I have had the same problem and what I did that seemed to solve it (at least for this one last upload) was to log out of Facebook completely on all browsers on my computer and then upload. It seemed to work fine then.

     
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  • Currently Being Moderated
    Oct 30, 2012 1:26 PM   in reply to AndrewKArch

    Even after logging out of my facebook account I still get a one-time error uploading to facebook with Lightroom 4.2.  This is an improvement over when LR 4.0 came out though. I used to get repeated errors. Now it seems to be one time. I think click OK on the error message, wait a few seconds and then click the Publish button again and no problems. While not ideal, I can live with it.

     
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  • Currently Being Moderated
    Oct 30, 2012 4:36 PM   in reply to ckapusta

    That always happens to me every time I use the Facebook uploader. Either Facebook doesn't have that connection setup correctly, or Lightroom has a bug in that module, but it never works if you want to upload a lot of photos. I always export to high quality JPEGs and then upload manually from the browser, which almost never fails.

     
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  • Currently Being Moderated
    Nov 23, 2012 1:35 AM   in reply to AndrewKArch

    I just tried loggin out completely, and LR managed to upload 2 photos and move them over to the "published photos" sub heading, but then, still gave me the following error. "Photo upload failed, but no error string was returned from Facebook." Do you think this is a Facebook error?

    The strange thing is that some of the photos are visable on my facebook page.  When I hit publish again, it duplicates as if they haven't already been sent.  So frustrating!  I suppose I'll have to manually export, upload via mac and then delete the jpgs. 

    PLEASE fix this Adobe!

     
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  • Currently Being Moderated
    Mar 1, 2013 1:07 PM   in reply to ckapusta

    The Lightroom Facebook plugin is one of the worst pieces of software ever written. It's right up there with Facebook's Android app. Totally unusable. A joke. I mean, why even bother releasing broken software? Just let people upload their FB pics manually and don't deceive them by giving them a broken piece of software.

     

    And the required browser reauthorization upon each single use? I should just stop right here.

     
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  • Currently Being Moderated
    Mar 1, 2013 1:44 PM   in reply to georgeypcx

    Actually, I haven´t experienced a problem with the plug-in in months...

     
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  • Currently Being Moderated
    Mar 1, 2013 2:48 PM   in reply to Ron van Middendorp

    @Ron - what OS are you on? I'm on OS X Lion. Latest Lightroom.

     
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  • Currently Being Moderated
    Mar 1, 2013 8:12 PM   in reply to georgeypcx

    @georgeypcx:

     

     

    Running Mountain Lion, latest Lightroom.

     

    For me solution appears to be that I removed the authorization from within LR, then deleted LR as an app in facebook and then reconfigured the plugin.

     
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  • Currently Being Moderated
    Mar 8, 2013 11:31 AM   in reply to Ron van Middendorp

    tried that, still not working.

     

    if I just had to reauthorize every time I'm exporting photos, that would be possible to get used to.

     

    but the thing flat out doesn't work - I need to close and reopen Lightroom for a few times for it to just export one picture.

     

    how sad.

     
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  • Currently Being Moderated
    Mar 8, 2013 1:00 PM   in reply to ckapusta

    Adobe, please fix this.

     

    I get between 1%-3% on most publish attempts and am lucky if 1 photo will publish.

    I usually have to try about 50-75 times to get all of the photos in a 100 album set to publish which takes hours on end.

     

    I'm running Lightroom 4.3 and will get the same double error everyone else does:

    1. Error -> Photo upload failed, but no error string was returned from Facebook.

    2. Warning: Can't update this collection.  Photo upload failed, but no error string was retured from Facebook.

     

    Dear adobe developer: You will contend that this is a facebook issue and not a lightroom issue. You are better than that and can code in a timeout retry or at least restart the upload when you error out from facebook.  Please do this and there will be thousands trying to upload happy.

     
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  • Currently Being Moderated
    Mar 8, 2013 7:38 PM   in reply to ckapusta

    Disclaimer: I have not read all posts, but:

     

    * does this problem occur using all facebook plugins, or just one?

     

    If you've only tried one, then consider trying the other(s).

     

    PS - if problem occurs using Jeffrey Friedl's facebook plugin - tell Jeffrey. He may or may not be able to fix it promptly, but at least he'll probably give you the real skinny...

     

    Rob

     
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  • Currently Being Moderated
    Mar 13, 2013 7:14 PM   in reply to outside4343

    Ok, I've been really struggling with uploads to Facebook on my Lightroom processed JPEGs. Jeffrey Friedl's plugin has the most success but I wasn't impressed feature wise. The built in Lightroom plugin never uploads on the first attempt.

     

    So what about exporting to JPEG and then uploading using the web browser? Surely this should work smoothly right? Not really. I  would still have 10% of more of photos time out when trying to upload in Firefox to Facebook. Same thing with Internet explorer. Then I gave Chrome a shot. At first this was working very smoothly. I thought I had it solved, then recently same problem. Timeouts!

     

    So I tried an expiriment with my JPEG export settings in LR. For all my previous attempts I had been using the full resolution (18MP Canon APS-C sensor) and 85% JPEG quality.   For this attempt I changed those settings to resize to 2500x2000 and JPEG quality to 75%.   Now the problem album I was uploading went very smoothly. All photos went on the first attempt.  So I wonder if Facebook just has a problem accepting large files?

     

    What LR export settings do others use for Facebook?

     

    I'd also be curious to hear how many of those NOT experiencing problems with the LR plugin are using lower resolution cameras (12MP or less)? Are the people with Facebook problems working with larger files from a 18MP+ camera? Maybe lightroom is sending the full resolution files are well and running into the timeout issue with facebook?

     
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  • Currently Being Moderated
    Mar 13, 2013 8:23 PM   in reply to brianwrx

    From the facebook cheatsheet:

     

    Max width / Max height: 2048px, so yes you went above :-)

     

    My export settings for facebook are: resize to 960px over the long edge at 72ppi, jpeg 100%

    Upload working perfectly through all browsers (except IE).

    Your camera resolution is irrelevant in this issue. That is, I see no reason why it should.

     

    Try adjusting your settings accordingly and then see what happens.

    To verify the facebook connection, remove the authentication with the facebook app, delete the app from facebook and then re-authenticate from within Lightroom.

    If your different browsers still give errors, I´d verify by uploading to different sites to see if that works without error.

    Also see if your network is ok.

     

    Hope this helps, cheers.

     
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  • Currently Being Moderated
    Mar 13, 2013 8:32 PM   in reply to ckapusta

    I have just given up. I can't get Lightroom 4 to publish to Facebook. I have frankly gotten a bit sick-and-tired of trying different things.

     

    As much as I like Lightroom, this feature is so lame that Adobe should just delete it. I really don't care whether it's an Adobe thing or a Facebook thing. It's lame.

     

    Stan

     
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