After waiting for the download I get an "installer failed" error on Windows XP. If this beta is not
available to XP that needs to be noted so one doesn't want a half an hour of their morning waiting
for the download.
It is noted on the download page, under the Requirements section > Product Details Tab
Do you have SP3 installed?
As heathrow explains, XP is supported. We'll need more info. Can you post the exact error you're getting and/or the installation log?
"We've encountered the following issues
Installer failed to initialize. This could be due to a missing file. Please download Adobe Support Advisor to detect the problem.
Get Adobe Support Advisor"
There's no error code or anything else specific.
Please share your system info and following logs:
You can find them at:
Program Files\Common Files\Adobe\Instaler
This would help us in resolving the issue.
You can either attach it here on the forum Or mailto:firstname.lastname@example.org
I have the same problem. I'm running Mac OS X Lion. There are NO logs located in Library/Logs/Adobe/Installer. In fact, there are no items at all in the Library/Logs/Adobe directory.
The Adobe Support Advisor finds no errors.
If the installer is failing to initialize, I'm not surprised that there are no logs, the installation hasn't even started yet. Files missing could refer to a bad download of the installer. May want to delete what you have and try again, possibly from a different browser, possibly saving to a different location.
I had this issue and I downloaded the installation instructions. The instructions say to unzip/extract the files from the downloaded zip file and double click on Setup.exe once extracted It worked for me.
Try these in order:
1.) Unzip the downloaded installer to a folder with short path, say 'C:\PScs6' and then double click Set-up.exe
2.) Use any other unzip utility (winzip, winrar etc.) to unzip the downloaded installer and retry.
3.) If possible, copy the same installer on another machine and see if that is working. If not, possibly the download installer is corrupt. Re-download the installer in that case.
Let us know if any of these works!
Are you getting the error "Installer failed to initialize.." even when you invike any CS5 installer? or is it just with CS6 installer?
Try the following in order:
1.) Unmount all the other DMGs (if any) and then try with only Adobe PS CS6 DMG mounted.
2.) Reboot the system and then try.
3.) Copy the PS CS6 installer files to a folder from DMG and then try to launch the installer from the locally copied installer.
Let us know if any of these works!
I'm also having this issue. I'm running Mac OS 10.7.3 and I also get the 'failed to initialize' error. I've tried re-downloading and copying the folder from the DMG to my hard drive but it still won't install. Any suggestions?
When the error pops up, warning of the install error, telling of the fact that the machine needs to reboot, or has a planned reboot in the future (Win7), it asks, Do you wish to continue? Reply yes, it will install reguardless of the error.
@HLynne, did you get a chance to try the steps I had mentioned? It worked for @SarahNord.
If you are still facing issues, we can look into the issue over Adobe Connect meeting remotely. Do let us know.
@anthonycr0 and @lamtestbeta, have you already tried out the steps I have mentioned in same thread couple of days back?
If you are still facing the issue, we can look into the issue over Adobe Connect meeting remotely. You can mail me directly at my mail id given below.
I have a Mac so no I haven't tried those steps since they are different. I still get the error even though I uninstalled CS5.1 (just in case that was the error). It would also help if the error actually told me what the problem was instead of just saying, "the installer failed to initialize". I downloaded Adobe Support Advisor but that didn't say anything was wrong. Here are some screenshots of what happens:
If re-downloading & extracting the installer (on Win) dows not work, try the following:
On Mac: Delete the folder '~/Applications/Adobe/OOBE' if it exists. (Please note that this is user specific Application area, not the system)
Windows XP: Delete the folder [WIN DRIVE]:\documents and settings\[PROFILENAME]\Local Settings\Applicaiton Data\Adobe\OOBE
Windows Vista / Windows 7: Delete the folder [WIN DRIVE]:\users\[PROFILENAME]\AppData\Local\Adobe\OOBE
Now try to launch the installer.
Let us know if it resolves the issue. If it still not, then we need to have an Adobe Connect meeting to further look into the issue. You can mail me directly at my mail id given below to schedule Connect meeting.
I'm having the same problem running Windows Vista. Tried all the suggestions but still not able to install. I've not been able to find the OOBE file referred to so don't know if this has anything to do with it.
Issue resolved for @suekelly. It was due to launching of Set-up.exe without extracting the compressed Adobe installer on Windows.
Other facing same issue on Windows - make sure that you are not launching the Adobe installer from within the file explorer of a compression utility like Winzip etc. Extract the Adobe installer and then run the Set-up.exe
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