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Photoshop CS6 Beta (READ ONLY)

HLynne

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Installation error: "Installer failed to initialize. This could be due to a missing file." (Win7)

Mar 22, 2012 9:44 AM

After waiting for the download I get an "installer failed" error on Windows XP. If this beta is not

available to XP that needs to be noted so one doesn't want a half an hour of their morning waiting

for the download.

14399 Views 32 Replies Latest reply: Nitin_Bansal, Apr 10, 2012 9:31 AM

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1. heathrowe,

Mar 22, 2012 7:14 AM in reply to HLynne

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It is noted on the download page, under the Requirements section > Product Details Tab
http://labs.adobe.com/technologies/photoshopcs6/

Microsoft® Windows® XP* with Service Pack 3

Do you have SP3 installed?

h

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2. Jeffrey Tranberry,

Mar 22, 2012 7:22 AM in reply to HLynne

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As heathrow explains, XP is supported. We'll need more info. Can you post the exact error you're getting and/or the installation log?

FAQ: I found a bug. How do I write a useful bug report?

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3. HLynne,

Mar 22, 2012 7:40 AM in reply to Jeffrey Tranberry

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"We've encountered the following issues

Installer failed to initialize. This could be due to a missing file. Please download Adobe Support Advisor to detect the problem.

Get Adobe Support Advisor"

Quit button
___________

There's no error code or anything else specific.

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4. PECourtejoie,

Mar 22, 2012 7:45 AM in reply to HLynne

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Hello! what is your version of XP?

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5. Ashutosh.Nigam,

Mar 22, 2012 9:01 AM in reply to PECourtejoie

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Hi,

Please share your system info and following logs:
Installer Logs:
You can find them at:
For Mac:
Library\Logs\Adobe\Installer
For Win
Program Files\Common Files\Adobe\Instaler

This would help us in resolving the issue.
You can either attach it here on the forum Or mailto:asnigam@adobe.com

Regards,
Ashutosh

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6. kris.triplett,

Mar 22, 2012 9:52 AM in reply to Ashutosh.Nigam

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I have the same problem. I'm running Mac OS X Lion. There are NO logs located in Library/Logs/Adobe/Installer. In fact, there are no items at all in the Library/Logs/Adobe directory.

The Adobe Support Advisor finds no errors.

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7. kris.triplett,

Mar 22, 2012 10:07 AM in reply to kris.triplett

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To amend my previous reply: I have photoshop CS5 installed. However, trying to install CS6 OR any other CS product causes the error.

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8. SarahNord,

Mar 22, 2012 10:08 AM in reply to kris.triplett

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I'm having same problem. Win 7. Installer failed to initialize. Adobe Support Advisor finds no errors. No log files.

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9. Jeffrey_cohen,

Mar 22, 2012 11:29 AM in reply to HLynne

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are you looking in
/Users/<user>/Library/Logs/Adobe/Installers/logfile
or
/Library/Logs/Adobe/Installers/logfile

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10. kris.triplett,

Mar 22, 2012 11:40 AM in reply to Jeffrey_cohen

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Looking under /Library/Logs/Adobe/Installers/

The only logfile I have is from my initial installation of photoshop CS5.

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11. Brett N,

Mar 22, 2012 12:48 PM in reply to kris.triplett

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If the installer is failing to initialize, I'm not surprised that there are no logs, the installation hasn't even started yet. Files missing could refer to a bad download of the installer. May want to delete what you have and try again, possibly from a different browser, possibly saving to a different location.

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12. kris.triplett,

Mar 22, 2012 12:50 PM in reply to Brett N

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That doesn't do it. I've tried that, and I also copied the same installer I'm having trouble with to another machine and it worked without a problem.

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13. Bee-New,

Mar 22, 2012 2:43 PM in reply to HLynne

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I had this issue and I downloaded the installation instructions. The instructions say to unzip/extract the files from the downloaded zip file and double click on Setup.exe once extracted It worked for me.

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14. Nitin_Bansal,

Jul 18, 2012 2:02 AM in reply to HLynne

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@HLynne, @SarahNord;

Try these in order:

1.) Unzip the downloaded installer to a folder with short path, say 'C:\PScs6' and then double click Set-up.exe

2.) Use any other unzip utility (winzip, winrar etc.) to unzip the downloaded installer and retry.

3.) If possible, copy the same installer on another machine and see if that is working. If not, possibly the download installer is corrupt. Re-download the installer in that case.

Let us know if any of these works!

Thanks, Nitin

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15. Nitin_Bansal,

Jul 18, 2012 1:59 AM in reply to kris.triplett

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@kris.triplett,

Are you getting the error "Installer failed to initialize.." even when you invike any CS5 installer? or is it just with CS6 installer?

Try the following in order:

1.) Unmount all the other DMGs (if any) and then try with only Adobe PS CS6 DMG mounted.

2.) Reboot the system and then try.

3.) Copy the PS CS6 installer files to a folder from DMG and then try to launch the installer from the locally copied installer.

Let us know if any of these works!

Thanks, Nitin

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16. kris.triplett,

Mar 23, 2012 9:50 AM in reply to Nitin_Bansal

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Yes, this happens with any CS5 installer. It's weird because previously, I had no issue. Photoshop CS5 installed without a problem.

1. Did not work.
2. Did not work.
3. Did not work.

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17. Nitin_Bansal,

Jul 18, 2012 2:00 AM in reply to kris.triplett

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Thanks for confirming @kris.triplett. Can we have a remote Adobe Connect session to look into the issue? Let me know. You can mail me to let you know of the meeting URL.

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18. anthonycr0,

Mar 26, 2012 2:18 AM in reply to HLynne

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Hi,
I'm also having this issue. I'm running Mac OS 10.7.3 and I also get the 'failed to initialize' error. I've tried re-downloading and copying the folder from the DMG to my hard drive but it still won't install. Any suggestions?

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19. Opp_Photog,

Mar 26, 2012 2:23 AM in reply to HLynne

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I got this same error but basically told it to install anyway, everything appears to be working fine! Loving it so far!

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20. anthonycr0,

Mar 26, 2012 2:45 AM in reply to Opp_Photog

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How did you get it to install anyway?

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21. Opp_Photog,

Mar 26, 2012 11:04 AM in reply to HLynne

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When the error pops up, warning of the install error, telling of the fact that the machine needs to reboot, or has a planned reboot in the future (Win7), it asks, Do you wish to continue? Reply yes, it will install reguardless of the error.

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22. lamtestbeta,

Mar 26, 2012 1:26 PM in reply to HLynne

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Getting this error can't get it to work. Please help?

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23. SarahNord,

Mar 26, 2012 5:53 PM in reply to lamtestbeta

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I got it to work by starting over and extracting the files again and then using setup.exe. Don't know why it didn't work the first time--probably operator error.

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24. Nitin_Bansal,

Mar 27, 2012 2:21 AM in reply to SarahNord

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@SarahNord - Thanks for confirming that it is working now.

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25. Nitin_Bansal,

Jul 18, 2012 2:00 AM in reply to HLynne

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@HLynne, did you get a chance to try the steps I had mentioned? It worked for @SarahNord.
If you are still facing issues, we can look into the issue over Adobe Connect meeting remotely. Do let us know.

Thanks, Nitin

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26. Nitin_Bansal,

Jul 18, 2012 2:01 AM in reply to HLynne

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@anthonycr0 and @lamtestbeta, have you already tried out the steps I have mentioned in same thread couple of days back?
If you are still facing the issue, we can look into the issue over Adobe Connect meeting remotely. You can mail me directly at my mail id given below.

Thanks, Nitin

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27. anthonycr0,

Mar 27, 2012 2:55 AM in reply to Nitin_Bansal

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I have a Mac so no I haven't tried those steps since they are different. I still get the error even though I uninstalled CS5.1 (just in case that was the error). It would also help if the error actually told me what the problem was instead of just saying, "the installer failed to initialize". I downloaded Adobe Support Advisor but that didn't say anything was wrong. Here are some screenshots of what happens:

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28. Nitin_Bansal,

Jul 18, 2012 2:00 AM in reply to anthonycr0

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If re-downloading & extracting the installer (on Win) dows not work, try the following:

On Mac: Delete the folder '~/Applications/Adobe/OOBE' if it exists. (Please note that this is user specific Application area, not the system)

Windows XP: Delete the folder [WIN DRIVE]:\documents and settings\[PROFILENAME]\Local Settings\Applicaiton Data\Adobe\OOBE

Windows Vista / Windows 7: Delete the folder [WIN DRIVE]:\users\[PROFILENAME]\AppData\Local\Adobe\OOBE

Now try to launch the installer.
Let us know if it resolves the issue. If it still not, then we need to have an Adobe Connect meeting to further look into the issue. You can mail me directly at my mail id given below to schedule Connect meeting.

Thanks, Nitin

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29. nooo875676545,

Mar 30, 2012 7:27 PM in reply to HLynne

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Try running it as an administrator (Vista or 7) It worked for me.

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30. suekelly,

Apr 5, 2012 5:10 AM in reply to Nitin_Bansal

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I'm having the same problem running Windows Vista. Tried all the suggestions but still not able to install. I've not been able to find the OOBE file referred to so don't know if this has anything to do with it.

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31. Nitin_Bansal,

Jul 18, 2012 1:58 AM in reply to suekelly

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@suekelly, we can look into the issue over Adobe Connect meeting remotely. You can mail me directly at my mail id to schedule a meeting. Thanks, Nitin

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32. Nitin_Bansal,

Apr 10, 2012 9:31 AM in reply to Nitin_Bansal

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Issue resolved for @suekelly. It was due to launching of Set-up.exe without extracting the compressed Adobe installer on Windows.
Other facing same issue on Windows - make sure that you are not launching the Adobe installer from within the file explorer of a compression utility like Winzip etc. Extract the Adobe installer and then run the Set-up.exe

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