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Eddie Can
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Download Unavailable  - Help

Mar 27, 2012 8:23 AM

Hi Guys

 

I have an alert "you cannot download this publication because it has reached the maximum number of download" .

 

Someone can help me.

 

Thanks

 
Replies
  • Bob Bringhurst
    4,643 posts
    May 29, 2007
    Currently Being Moderated
    Mar 27, 2012 10:09 AM   in reply to Eddie Can

    Is this happening in your app or in someone else's app that you downloaded on your iPad?

     
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  • Bob Bringhurst
    4,643 posts
    May 29, 2007
    Currently Being Moderated
    Mar 27, 2012 10:48 AM   in reply to Eddie Can

    Have you reached your limit of downloads? Contact your Adobe representative.

     
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  • Bob Bringhurst
    4,643 posts
    May 29, 2007
    Currently Being Moderated
    Mar 27, 2012 11:53 AM   in reply to Eddie Can

    That's odd. If it's not a retail folio, I would delete it and then re-create it. In Folio Producer, click "Remove" to delete the folio from the Distribution Service and then delete the folio.

     
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  • Bob Bringhurst
    4,643 posts
    May 29, 2007
    Currently Being Moderated
    Mar 27, 2012 1:01 PM   in reply to Eddie Can

    That's odd. What happens if you remove and reinstall the viewer?

     

    Also, were these folios recently created? If you created these using the old prerelease Content Bundler, that would make sense.

     
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  • Bob Bringhurst
    4,643 posts
    May 29, 2007
    Currently Being Moderated
    Mar 27, 2012 2:26 PM   in reply to Eddie Can

    Ah, that's it. If you created those folios using the Content Bundler, you need to use the Content Bundler to delete them. The Folio Producer unfortunately isn't aware of them.

     
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  • Currently Being Moderated
    Mar 30, 2012 6:35 AM   in reply to Eddie Can

    Is there any straightforward way of migrating folios that were created with the CB to Folio Producer.  I'm getting the same "download unavailable" message when trying to download those publications that show up on my account.  It's somewhat urgent, since those older folios are part of a portfolio that I need to share.  Will I have to recreate those folios using Folio Producer and if so, please let me know if there is an easy/fast way to do this.

     

    Thanks,  Jason

     
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  • Bob Bringhurst
    4,643 posts
    May 29, 2007
    Currently Being Moderated
    Mar 30, 2012 7:22 AM   in reply to jzporath

    You can't migrate them, but you can easily re-create the folio using the import multiple articles option. Your source articles should already be structured properly, so you should be able to create the folio in a matter of minutes.

     
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  • Currently Being Moderated
    Mar 30, 2012 7:45 AM   in reply to Bob Bringhurst

    Thanks Bob.  I'll give it a shot.

     
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