Adobe Community: Download Unavailable

3,415 posts
May 29, 2007

Currently Being Moderated

1. Bob Bringhurst,

Mar 27, 2012 10:09 AM in reply to Eddie Can

Report

Is this happening in your app or in someone else's app that you downloaded on your iPad?

|

Mark as:

Currently Being Moderated

2. Eddie Can,

Mar 27, 2012 10:33 AM in reply to Bob Bringhurst

Report

this is happening in my app.

|

Mark as:

3,415 posts
May 29, 2007

Currently Being Moderated

3. Bob Bringhurst,

Mar 27, 2012 10:48 AM in reply to Eddie Can

Report

Have you reached your limit of downloads? Contact your Adobe representative.

|

Mark as:

Currently Being Moderated

4. Eddie Can,

Mar 27, 2012 11:07 AM in reply to Bob Bringhurst

Report

No, I dont think so.

It is funny because I got rid of this folio from " Folio Producer", but it is still availabe for download in adobe content viewer in my ipad

there is not archive option and when select the download I get the alert

How can I fix it ?

|

Mark as:

3,415 posts
May 29, 2007

Currently Being Moderated

5. Bob Bringhurst,

Mar 27, 2012 11:53 AM in reply to Eddie Can

Report

That's odd. If it's not a retail folio, I would delete it and then re-create it. In Folio Producer, click "Remove" to delete the folio from the Distribution Service and then delete the folio.

|

Mark as:

Currently Being Moderated

6. Eddie Can,

Mar 27, 2012 12:46 PM in reply to Bob Bringhurst

Report

Hi Bob

I already did it, but these folios,but nothing happens, they are 6 folios in total and they are there.

|

Mark as:

3,415 posts
May 29, 2007

Currently Being Moderated

7. Bob Bringhurst,

Mar 27, 2012 1:01 PM in reply to Eddie Can

Report

That's odd. What happens if you remove and reinstall the viewer?

Also, were these folios recently created? If you created these using the old prerelease Content Bundler, that would make sense.

|

Mark as:

Currently Being Moderated

8. Eddie Can,

Mar 27, 2012 1:28 PM in reply to Bob Bringhurst

Report

Yes, I 've created using old Content Bundler, But why I can't remove them ?

|

Mark as:

3,415 posts
May 29, 2007

Currently Being Moderated

9. Bob Bringhurst,

Mar 27, 2012 2:26 PM in reply to Eddie Can

Report

Ah, that's it. If you created those folios using the Content Bundler, you need to use the Content Bundler to delete them. The Folio Producer unfortunately isn't aware of them.

|

Mark as:

Currently Being Moderated

10. Eddie Can,

Mar 28, 2012 11:09 AM in reply to Bob Bringhurst

Report

Thanks Bob

|

Mark as:

Currently Being Moderated

11. jzporath,

Mar 30, 2012 6:35 AM in reply to Eddie Can

Report

Is there any straightforward way of migrating folios that were created with the CB to Folio Producer. I'm getting the same "download unavailable" message when trying to download those publications that show up on my account. It's somewhat urgent, since those older folios are part of a portfolio that I need to share. Will I have to recreate those folios using Folio Producer and if so, please let me know if there is an easy/fast way to do this.

Thanks, Jason

|

Mark as:

3,415 posts
May 29, 2007

Currently Being Moderated

12. Bob Bringhurst,

Mar 30, 2012 7:22 AM in reply to jzporath

Report

You can't migrate them, but you can easily re-create the folio using the import multiple articles option. Your source articles should already be structured properly, so you should be able to create the folio in a matter of minutes.

|

Mark as:

Currently Being Moderated

13. jzporath,

Digital Publishing Suite

Download Unavailable - Help

Mar 27, 2012 8:23 AM

More Like This

Bookmarked By (0)

Answers + Points = Status