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donnaoverall
Currently Being Moderated

InDesign CS5 for Mac crashes on opening file. Have replaced References and all other suggestions.

Mar 28, 2012 1:20 AM

Tags: #cs5 #indesign_cs5_files_not_opening #cs5_crash

I am having a problem with InDesign CS5 crashing when I try to open a file that formerly opened just fine. Even restored versions from Time Machine or that I had a backup saved on an external hard drive will not open. I recently had to reconstruct a 90 page magazine for the same reason. I heard that Extensis Suitcase might be causing the problem so I disabled the plug-in, but still can't get the file open. The file in question is full of tables and would be a nightmare to redo. I am running Snow Leopard. It will open briefly and tell me that fonts are missing, then crash.

 

This is the first part of the crash report:

 

Process:         Adobe InDesign CS5 [3618]

Path:            /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5

Identifier:      com.adobe.InDesign

Version:         7.0.0.355 (7000)

Code Type:       X86 (Native)

Parent Process:  launchd [243]

 

 

Date/Time:       2012-03-28 04:09:54.429 -0400

OS Version:      Mac OS X 10.6.8 (10K549)

Report Version:  6

 

 

Interval Since Last Report:          726303 sec

Crashes Since Last Report:           21

Per-App Interval Since Last Report:  644196 sec

Per-App Crashes Since Last Report:   20

Anonymous UUID:                      3E14D8F3-3E05-4DD3-AF05-C27CC15C3CA3

 

 

Exception Type:  EXC_BAD_ACCESS (SIGBUS)

Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

 
Replies
  • Currently Being Moderated
    Mar 28, 2012 2:18 AM   in reply to donnaoverall

    You stopped just before the part of the report that is useful. Please post the entire report on Pastebin.com (NOT here), the put a link to it here.

     
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  • Currently Being Moderated
    Mar 28, 2012 3:06 AM   in reply to donnaoverall

    Do you have some sort of plugin from MindStream? Looks to me (but I'm not an expert) like that's the problem.  Also, you need to update to 7.0.4...

     
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  • Currently Being Moderated
    Mar 28, 2012 4:30 AM   in reply to donnaoverall

    Your crash logs say 7.0.0.355. Use Help > Updates... and if that doesn't work, try downloading and running the updater from the Adobe.com updates page.

     
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  • Currently Being Moderated
    Mar 28, 2012 4:38 AM   in reply to donnaoverall

    To diagnose the hang, we need two pieces of information, an activity monitor report and a crash report from a forced crash. See http://forums.adobe.com/message/4199358#4199358 for how to do that.

     
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  • Currently Being Moderated
    Mar 28, 2012 7:06 AM   in reply to donnaoverall

    I believe you have Extensis font management installed on your computer?

     

    Which might be causing the problem......

     
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  • Currently Being Moderated
    Apr 1, 2012 11:49 PM   in reply to donnaoverall

    As a tip for corrupt .indd files that can not be opened after trouble-shooting, we, Markzware, offer a InDesign File Recovery Service. See:

    http://markzware.com/support/faq/recover-bad-file-service/

     
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