Last Oct. 2011 I bought a new HP laptop with Win. 7 I and PS Elements 9 and Permiere 9. I am familar to XP and PS Elements 6. I play with photos alot and shortly found that I could not send/share photos using Photo Mail and Win. Live Mail. I contacted Adobe and was told that it was HP's problem. I contacted HP, They worked very hard on trying to find the solution. I was in contact with 3-4 techs. accessing my lap top for 4-6 hours trying many things. Finally I was told that I needed Outlook to use Photo Mail and that if I bought Micro. Office it would have Outlook. I think it was around $200.00. I already had Office Home and Student and told the tech. that I had already paid $$$ for the laptop and programs and the unit should work. The tech. tried to down load a pervious ver. of Outlook, but it didn't work. I was told that sometimes when purchasing a custom pc thing do not work properly. The last Tech.told me it was Adobe's problem. I didn't know what to do-----I finally called Adobe back. I explained the problem---this Tech. said "no problem" and had it fixed in no time at all! It had something to do with a number as I recall. Access # ? I don't recall.
Last week I got some type of a virus and had to restore back to factory settings. Now I am in the same problem and cannot fix the problem. I called both Abobe and HP. They both told me to purchase help one at $50.00 the $39.00 and it would be fixed. The other option is to purchase Elements 10 around $100.00. and the problem will be fixed.
AM I FRUSTERATED----YES!
Mel
