Flash player has not worked properly in months. It will work intermttently maybe 10% of the time after clicking reload/send crash report a half dozen times. It fails on all websites including
http://get.adobe.com/flashplayer/
My system is Dell Precision T3500, Windows 7 x64. 6GB RAM, Intel W3550 @ 3.06GHz
Firefox 11.0
Shockwave Flash 11.1.102.63 (updated March 19, 2012)
I have swapped Asus Xonar DS for CL SB X-Fi Ti with no change
I have swapped GeForce GTX550Ti for ATI Firepro V5800 with no change
It fails with graphic acceleration enabled or disabled.
Browsing to any site with Flash content will usually crash the plug in.
This is highly frustrating.
I'm sorry you guys are going through this. We'd like to investigate further. Could you both take a look at this FAQ and follow the instructions for reporting these crashes to us?
How do I report a Flash Player crash to Adobe?
Thanks,
Chris
Dear Android, 2112: I have suffered these crashes for months also, with no improvement with 11.1.102.63. I reverted back to IE8 and the crash happens after watching any video for 10 mins. I have tried all the suggestions in helpx.adobe.com with no luck. Have a Windows 7 SP1 64-bit. Just supporting your frustration, so Adobe issues a bug fix soon
android2112 wrote:
Flash player has not worked properly in months. It will work intermttently maybe 10% of the time after clicking reload/send crash report a half dozen times. It fails on all websites including
http://get.adobe.com/flashplayer/
My system is Dell Precision T3500, Windows 7 x64. 6GB RAM, Intel W3550 @ 3.06GHz
Firefox 11.0
Shockwave Flash 11.1.102.63 (updated March 19, 2012)
I have swapped Asus Xonar DS for CL SB X-Fi Ti with no change
I have swapped GeForce GTX550Ti for ATI Firepro V5800 with no change
It fails with graphic acceleration enabled or disabled.
Browsing to any site with Flash content will usually crash the plug in.
This is highly frustrating.
Have you tried running the Dell Pre-boot System Assessment Test? or the Dell Diagnostics to eliminate a hardware issue? What were the results?
Do you run any security software? Please specify which.
Eternal30303030 wrote:
Having the same Issues youtube crashes any site using flash freezez my whole computer. Using firefox chrome and ie. This is a major problem.
Issues with Flash in Google Chrome are addressed here: http://support.google.com/chrome/bin/answer.py?hl=en&answer=108086 If you can't find a solution to your problem with it, you can post a question on the Google forums: http://support.google.com/chrome/bin/request.py?contact_type=contact_p olicy
For assistance with Flash player in other browsers, you need to specify your operating system and version before we can assist you.
Dear Xircal : I have Windows 7 SP1 on a HPE 64-bit desktop. Running IE8, the flash player 11.1.102.63 brings the whole system crashing after 5 mins of play. I am playing the website bloomberg.com/tv. Sometimes IE8 stops and says the faulting module is flash11g.ocx or some such thing. I can get the exact crash dump, next time. This has happened for the last 6 months for me and it is very painful. Please help to fix it.
--Cheers
Gajananam wrote:
Dear Xircal : I have Windows 7 SP1 on a HPE 64-bit desktop. Running IE8, the flash player 11.1.102.63 brings the whole system crashing after 5 mins of play. I am playing the website bloomberg.com/tv. Sometimes IE8 stops and says the faulting module is flash11g.ocx or some such thing. I can get the exact crash dump, next time. This has happened for the last 6 months for me and it is very painful. Please help to fix it.
--Cheers
Hi there,
Can you do the following please.
Hopefully, you'll get a positive result.
Dear Xircal: Thanks; I will do the steps and report back. As far as I know, there is no antivirus software running on my system. I uninstalled all of them some time ago to get my flash working. Windows defender, is the only malware system working. How do I find out if there are anti-virus scanners running on the system?
--thanks
Gajananam wrote:
Dear Xircal: Thanks; I will do the steps and report back. As far as I know, there is no antivirus software running on my system. I uninstalled all of them some time ago to get my flash working. Windows defender, is the only malware system working. How do I find out if there are anti-virus scanners running on the system?
--thanks
Antivirus programs usually create desktop shortcuts. Otherwise, click Start, then look in the Programs list.
It's advisable to install one though because the threat of attack is very real. You can download the free version of AVAST from here: http://forum.avast.com/index.php?topic=95170.0 When you run the setup file, make sure you remove the checkmarks from Google Chrome otherwise you'll suddenly have that as your default browser.
Eternal30303030 wrote:
Windows 7 64 bit
Firefox 11.0
Adobe Flash 11.1.102.63 (updated March 19, 2012)
Having the same Issues youtube crashes any site using flash freezez my whole computer. Using firefox chrome and ie. This is a major problem.
Also noticing cpu usage goes to 100% before whole computer freezes.
Which process appears to be using 100%?
I can probably answer that for Eternal. It is more than likely plugin_container.exe. A Firefox Program to designed to isolate plug ins and keep the whole browser from locking up and crashing. I notice that when the Flash Plugins start acting weird and are about to crash, The plugin container's CPU usage goes thru the roof. I was able to put the plugin contrainer on low priority thru the Task Manager and it seems to help loosen the load a tad bit. Doesn't help keep Adobe from Crashing but from what I have seen it just takes a bit longer to crash.
Dear Xircal: The uninstaller and installer links you have in your message are for 32-bit and it says it cannot run on my windows 7 64-bit machine. Can you please point to the 64-bit versions of these?
I went to get.adobe.com/flashplayer and reinstalled the flash player (after uninstalling it with control panel->programs and features). Flash player still crashes big time.
--thanks
Gajananam wrote:
Dear Xircal: The uninstaller and installer links you have in your message are for 32-bit and it says it cannot run on my windows 7 64-bit machine. Can you please point to the 64-bit versions of these?
I went to get.adobe.com/flashplayer and reinstalled the flash player (after uninstalling it with control panel->programs and features). Flash player still crashes big time.
--thanks
Firefox hasn't been officially released in 64-bit yet, so I assume you're running either a BETA, or a third party version if you're seeing that message. Anyway, you can download the 64-bit uninstaller from here: http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows. html#main_Download_the_Adobe_Flash_Player_uninstaller
I used the 64 bit uninstaller to remove Flash Player. (64 bit Windows 7 OS)
I used the link you provided to 32 bit Flash Player Installer to install Flash player.
Installation is successful.
32 bit Firefox does NOT recognize the 32 bit plugin as a valid plugin on a 64 bit system.
It says at the top of the screen "Additional plugins are required to display all the media on this page"
android2112 wrote:
I used the 64 bit uninstaller to remove Flash Player. (64 bit Windows 7 OS)
I used the link you provided to 32 bit Flash Player Installer to install Flash player.
Installation is successful.
32 bit Firefox does NOT recognize the 32 bit plugin as a valid plugin on a 64 bit system.
It says at the top of the screen "Additional plugins are required to display all the media on this page"
That message about 'additional plugins' may refer to something other than Flash, like Java for example. Can you post the link to the site where you see that?
For example:
With Firefox 11.0 (that claims "Firefox is up to date")
I get a tan bar across the top of the screen with a button
It says: "Additional plugins are required to display all the media on this page." [Install Missing Plugins...]
When I click [Install Missing Plugins...] I get a pop up dialog offering to install
The following plugins are available:
[ ] Adobe Flash Player 11.1.102.62
Press Next to install these plugins.
No Java or anything else in the dialog.
I wouldn't mind using older version of Flash Player that don't crash. Unfortunately Adobe seems to encourage developers to lock content to the latest version. So many items just say "This video is currently unavailable" when the current Flash Player is not installed.
Do the following please.
Message was edited by: Xircal
Do you get the same anomaly if you try and watch a video here? http://www.adobe.com/devnet/flashplayer/stagevideo.html
EDIT: does your Global Settings Manager look the same as the one in the screenshot if you go to this link? http://www.macromedia.com/support/documentation/en/flashplayer/help/se ttings_manager03.html
Message was edited by: Xircal
Alright, I see the problem.
I checked Control Panel/Programs and Features
The link you provide above is to the 32 bit Active X installer. It doesn't work in Firefox.
So I tried in IE, Still crashes anyway and takes me to my visual studio debugger where it says you have attempted to write a null pointer. IE crash is worse since if you are not set up to debug, it hangs IE for a long time. At least FF tells you the plugin has crashed promptly.
Are you talking about this link? http://forums.adobe.com/message/4286975#4286975 If so, that was in response to Gajananam. You can see that at the top of the message. ![]()
Gajananam wrote:
Dear Xircal: FF is crashing so much on the flash player, t hat I am trying IE8 which also crashes but after about 10 mins. Is there a similar option in IE8 about "Warn me if a site is trying to redirect..."?
--thanks
--gajananam
Hi gajananam,
N.B. If you have the Firefox layout with the orange oblong button top left, hit the ALT key to toggle the text links on so that you can see the "Tools" menu link.
Dear Sniderrick3: IE9 was terrible, so I downgraded to IE8. With the 32-bit version of IE8, I have the maximum stability in comparison to FF and Chrome. May be some blind luck. I disabled all add-ons, all startup services, and stripped IE8 to barebones to get this stability. It of course also crashes but after about 10 mins. The 10 mins is poosible only after deleting all the flashplayer cache, as advised by one of the helpx adobe web sites.
--cheers
--gajananam
sniderrick3 and others that are crashing,
We want to fix these problems. Please follow the instructions listed out in the following FAQ so we can investigate further. Without reproducible steps and a crash log, the chances that these issues will be fixed are reduced.
How do I report a Flash Player crash to Adobe?
Chris
Dear Chris: I would like to send you the log, but in my windows 7 SP1 64-bit, the system reboots after the crash. The BSOD message that flashes for 10 secs says either
"IRQL_NOT_LESS_OR_EQUAL" or "PAGE_FAULT_IN_NO_PAGE_ZONE", or "MEMORY_MANAGEMENT". So it is difficult to get any crash logs.
--cheers
--gajananam_
Gajananam wrote:
Dear Chris: I would like to send you the log, but in my windows 7 SP1 64-bit, the system reboots after the crash. The BSOD message that flashes for 10 secs says either
"IRQL_NOT_LESS_OR_EQUAL" or "PAGE_FAULT_IN_NO_PAGE_ZONE", or "MEMORY_MANAGEMENT". So it is difficult to get any crash logs.
--cheers
--gajananam_
Hi Gaj,
You need to do the following so that you can make a note of the blue screen data.
The next time you get a pretty blue screen, it will remain on screen for 30 secs. If you've got a digital camera, use that to record info because even with 30 seconds to play with, time will still be a bit short if there's a lot of data. Disable Flash before you take a picture though otherwise all you'll see is the flash reflection.
You can check your Stop errors here: http://msdn.microsoft.com/en-us/library/windows/hardware/hh406232%28v= vs.85%29.aspx
In Firefox, hit CTRL+F to open the search box, then type the first 0, then the "x", then the last two (alpha)numeric digits to find it quickly. So for example, the search string: 0x50 will jump to PAGE_FAULT_IN_NONPAGED_AREA. This is much easier than typing the whole bug which is 0x00000050.
Dear Chris: Thanks; I do note down the bugCheck code when BSOD happens. I go to event viewer which gives a lot of info. I can get you all the bugCheck codes that happen. Would you like other info on the event viewer? I do get the .DMP files generated.
Sould I upload those files somewhere? I guess I should look at the FAQ.
--gajananam
Ganjananam,
Yes, please open a new bug report and include all of your details. You should be able to attach the .dmp to the bug report. You might need to zip it up to reduce the file size though. If it's too big, please feel free to host it on a service such as dropbox.com and send me a link and I'll download it and attach it to your bug internally.
Chris
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