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Armand111
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Adobe Photoshop Touch, Freeze on Startup

Mar 28, 2012 12:59 PM

Hey,

I have an iPad 3 with iOS 5.1 and 6 GB free space. I have reboot it many times and install and reinstall the app many times and also have leave the app for more than 2 hours and nothing happen.

The only thing i see is the logo of Photoshop Touch... not more. Is this a common problem and i hope someone have an idea how to solve this problem.

I have no apps in background and also try an fresh restore with only one app = PST... nothing.

Hope someone has an solution

 

Mfg Armand

4694 Views   30 Replies   Latest reply: greule, Dec 3, 2012 10:10 AM
 
Replies
  • Manish-Sharma
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    1. Manish-Sharma,
    Mar 28, 2012 1:10 PM   in reply to Armand111
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    Is your Ipad connected to internet...if yes is it possible to switch it off for few seconds and then check.

     

    Also, Do you have any theme installed on your Ipad which may be causing the issue.change to default theme and check.

     
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  • Armand111
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    2. Armand111,
    Mar 28, 2012 1:27 PM   in reply to Manish-Sharma
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    Ok, i test it without internet connection and no no theme nothing. just a blank iPad with one custom app - PST^^

     
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  • Armand111
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    3. Armand111,
    Mar 28, 2012 1:45 PM   in reply to Armand111
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    I have tried it out and still Not working. Still freezing on Start Logo, no menu just the logo

     
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  • Manish-Sharma
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    4. Manish-Sharma,
    Mar 28, 2012 2:05 PM   in reply to Armand111
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    Have you tried a reset ? Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

     

    If this doesn't work then the only other thing that comes to mind for me would be a factory reset. You might want to backup your apps through iTunes on your Mac before going through the process to make reinstalling easier. Apple would most likely be able to assist you with the steps if needed. I would also be curious if you had any issue with other apps or programs freezing or running slow on the device.

     
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  • Armand111
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    5. Armand111,
    Mar 28, 2012 3:13 PM   in reply to Armand111
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    Thx, i will try it.

     
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  • Armand111
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    6. Armand111,
    Mar 29, 2012 2:55 AM   in reply to Armand111
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    Ok, i have made a hole reset with iTunes and just installed PST and it still doesnt work =(

     
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  • Manish-Sharma
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    7. Manish-Sharma,
    Mar 29, 2012 10:42 AM   in reply to Armand111
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    Can you please collect the crash log and upload it on "Pastebin.com"

     

    To find a log file, please sync your iPhone, iPod or iPad first, then locate the correct log file for the app using the path for your OS below. The log file’s name should start with the app’s name.

    OS X

    ~/Library/Logs/CrashReporter/MobileDevice/<your iPhone’s name>/

     
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  • Armand111
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    8. Armand111,
    Mar 29, 2012 12:20 PM   in reply to Manish-Sharma
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    Already send it to a member who want to help me. Tried all possible solutions to fix it but no one works.

     
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  • Manish-Sharma
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    9. Manish-Sharma,
    Mar 29, 2012 12:22 PM   in reply to Armand111
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    Is it possible for you to share and post the link here.

     
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  • Armand111
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    10. Armand111,
    Mar 29, 2012 1:04 PM   in reply to Manish-Sharma
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    Sure, gimme a moment

     
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  • Armand111
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    11. Armand111,
    Mar 29, 2012 1:09 PM   in reply to Armand111
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    Incident Identifier: ABBCC342-F6E9-4D61-B072-500C6E1FCD53

    CrashReporter Key:   958d7c1ecdcdbc190de9d8c4573eb04c6d718319

    Hardware Model:      iPad3,1

    Process:         PSTouch [4844]

    Path:            /var/mobile/Applications/E32D67A4-0F6D-4E93-A31A-227B456212DC/PSTouch .app/PSTouch

    Identifier:      PSTouch

    Version:         ??? (???)

    Code Type:       ARM (Native)

    Parent Process:  launchd [1]

     

    Date/Time:       2012-03-28 16:41:36.773 +0200

    OS Version:      iPhone OS 5.1 (9B176)

    Report Version:  104

     

    Exception Type:  EXC_CRASH (SIGKILL)

    Exception Codes: 0x00000000, 0x00000000

    Crashed Thread:  0

     

    Thread 0 Crashed:

    0   dyld                              0x2fe75464 0x2fe5c000 + 103524

    1   dyld                              0x2fe696e2 0x2fe5c000 + 55010

    2   dyld                              0x2fe71058 0x2fe5c000 + 86104

    3   dyld                              0x2fe6a23a 0x2fe5c000 + 57914

    4   dyld                              0x2fe612f6 0x2fe5c000 + 21238

    5   dyld                              0x2fe6155e 0x2fe5c000 + 21854

    6   dyld                              0x2fe61716 0x2fe5c000 + 22294

    7   dyld                              0x2fe618fe 0x2fe5c000 + 22782

    8   dyld                              0x2fe61d5e 0x2fe5c000 + 23902

    9   dyld                              0x2fe62240 0x2fe5c000 + 25152

    10  dyld                              0x2fe62392 0x2fe5c000 + 25490

    11  dyld                              0x2fe624c4 0x2fe5c000 + 25796

    12  dyld                              0x2fe5d676 0x2fe5c000 + 5750

    13  dyld                              0x2fe66fd6 0x2fe5c000 + 45014

    14  dyld                              0x2fe67590 0x2fe5c000 + 46480

    15  dyld                              0x2fe60f80 0x2fe5c000 + 20352

    16  dyld                              0x2fe62b58 0x2fe5c000 + 27480

    17  dyld                              0x2fe5d2c8 0x2fe5c000 + 4808

    18  dyld                              0x2fe5d058 0x2fe5c000 + 4184

     

    Thread 0 crashed with ARM Thread State:

        r0: 0x01c1a27c    r1: 0x2fe79acf      r2: 0x2fe67d8d      r3: 0x2fdfd36c

        r4: 0x2fe83044    r5: 0x00000001      r6: 0x2fe79acf      r7: 0x2fdfc278

        r8: 0x2fe79ac8    r9: 0x0000d000     r10: 0x00000000     r11: 0x00000005

        ip: 0x000000c5    sp: 0x2fdfc244      lr: 0x2fe696e9      pc: 0x2fe75464

      cpsr: 0x00000010

     

    Binary Images:

        0x1000 -  0x19b8fff +PSTouch armv7  <e58534f13f20399ca52d4854966b3457> /var/mobile/Applications/E32D67A4-0F6D-4E93-A31A-227B456212DC/PSTouch .app/PSTouch

    0x2fe5c000 - 0x2fe7dfff  dyld armv7  <4a817f3e0def30d5ae2032157d889c1d> /usr/lib/dyld

    0x30885000 - 0x308d6fff  libstdc++.6.dylib armv7  <c352af5a742e3c7a8d4d7e5f6f454793> /usr/lib/libstdc++.6.dylib

    0x3094c000 - 0x309fafff  EventKitUI armv7  <7566046160d13190bbfec560d1e3af56> /System/Library/Frameworks/EventKitUI.framework/EventKitUI

    0x30a08000 - 0x30eaafff  UIKit armv7  <d72bcc68e76a3a55a963590cdcffe8cd> /System/Library/Frameworks/UIKit.framework/UIKit

    0x30f1e000 - 0x30f82fff  MessageUI armv7  <b74d79ea691a35ada276f063b7217a20> /System/Library/Frameworks/MessageUI.framework/MessageUI

    0x310b1000 - 0x310bdfff  CoreVideo armv7  <364fa32d513f3c11b50970120545f1a8> /System/Library/Frameworks/CoreVideo.framework/CoreVideo

    0x310be000 - 0x310fcfff  IOKit armv7  <fcda71d29d6136dfbd84c1725f4998e5> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

    0x311ba000 - 0x31253fff  EventKit armv7  <d67aa1508ee7306b8e2a45c76ffddff0> /System/Library/Frameworks/EventKit.framework/EventKit

    0x31254000 - 0x312acfff  CoreAudio armv7  <be335e8eb6f93594b028a6ddd503a183> /System/Library/Frameworks/CoreAudio.framework/CoreAudio

    0x31878000 - 0x3193efff  libobjc.A.dylib armv7  <90014d1bc583366d85622e43097df416> /usr/lib/libobjc.A.dylib

    0x31943000 - 0x31952fff  OpenGLES armv7  <e80acc691001301e96101bb89d940033> /System/Library/Frameworks/OpenGLES.framework/OpenGLES

    0x3197d000 - 0x319bcfff  QuickLook armv7  <802b1092542a3017a0380632502610d4> /System/Library/Frameworks/QuickLook.framework/QuickLook

    0x319ea000 - 0x31ac1fff  CFNetwork armv7  <765a472c824830eea91b8f02d12867e4> /System/Library/Frameworks/CFNetwork.framework/CFNetwork

    0x31b27000 - 0x31c33fff  GameKit armv7  <71390d3818da3afc97709bf960ae7360> /System/Library/Frameworks/GameKit.framework/GameKit

    0x31c34000 - 0x31c7dfff  AddressBook armv7  <b17a2962e9043e0385c3c2c652155f2b> /System/Library/Frameworks/AddressBook.framework/AddressBook

    0x31cc7000 - 0x31d7dfff  AVFoundation armv7  <35cb7a0eb1dc3554a777c1cc11cb0415> /System/Library/Frameworks/AVFoundation.framework/AVFoundation

    0x321b3000 - 0x321bffff  AssetsLibrary armv7  <cc135b7ce25c3009935f8a76d1ac2ca3> /System/Library/Frameworks/AssetsLibrary.framework/AssetsLibrary

    0x326fc000 - 0x32714fff  iAd armv7  <9e9184ed0077317a97b879c3df950316> /System/Library/Frameworks/iAd.framework/iAd

    0x32717000 - 0x328d4fff  ImageIO armv7  <02e3578171fa3b6a969b244275fd2bab> /System/Library/Frameworks/ImageIO.framework/ImageIO

    0x32967000 - 0x329b8fff  CoreText armv7  <5bfac4ee88d03d5b87a1f105abb7756c> /System/Library/Frameworks/CoreText.framework/CoreText

    0x32b38000 - 0x32cabfff  MediaPlayer armv7  <63cdf8f9c66d36e7a4e69e2f6cae854f> /System/Library/Frameworks/MediaPlayer.framework/MediaPlayer

    0x32d4f000 - 0x32dd5fff  CoreMotion armv7  <6a9355d5a8e238b5b8f193605d509e15> /System/Library/Frameworks/CoreMotion.framework/CoreMotion

    0x32e5f000 - 0x32e78fff  OpenAL armv7  <b038673e21c132ff9d0c4de6502efea5> /System/Library/Frameworks/OpenAL.framework/OpenAL

    0x32fe8000 - 0x33007fff  libSystem.B.dylib armv7  <0c55744b6f7335eebba4ca2c3d10b43c> /usr/lib/libSystem.B.dylib

    0x3302c000 - 0x33074fff  CoreMedia armv7  <eb1f503312be3c93b07b2d0d25177000> /System/Library/Frameworks/CoreMedia.framework/CoreMedia

    0x33075000 - 0x330c1fff  CoreTelephony armv7  <e8eb52ca5fe33c7488a33efd222e7804> /System/Library/Frameworks/CoreTelephony.framework/CoreTelephony

    0x336bc000 - 0x3373ffff  MapKit armv7  <e39706ac199134a497954e1f1d6d7245> /System/Library/Frameworks/MapKit.framework/MapKit

    0x337b2000 - 0x33996fff  AudioToolbox armv7  <c91e27850452330ea804db6408840fd2> /System/Library/Frameworks/AudioToolbox.framework/AudioToolbox

    0x34c54000 - 0x34dd2fff  Foundation armv7  <c40ddb073142315bb4ebb214343d0b7f> /System/Library/Frameworks/Foundation.framework/Foundation

    0x350d9000 - 0x350e4fff  ExternalAccessory armv7  <432d4e04c00f383f9be0151c6131c920> /System/Library/Frameworks/ExternalAccessory.framework/ExternalAccess ory

    0x3525a000 - 0x35261fff  StoreKit armv7  <1bc0c05f99a8309d90476b42263e3487> /System/Library/Frameworks/StoreKit.framework/StoreKit

    0x3528f000 - 0x353d4fff  CoreGraphics armv7  <903545b89a7f311d95100ac7d1d44709> /System/Library/Frameworks/CoreGraphics.framework/CoreGraphics

    0x355b6000 - 0x35604fff  CoreLocation armv7  <44550ebedf23334d85441d9743b74e03> /System/Library/Frameworks/CoreLocation.framework/CoreLocation

    0x356e2000 - 0x356eefff  libz.1.dylib armv7  <36ce86a3dc8c344596c8c325615f374b> /usr/lib/libz.1.dylib

    0x359ed000 - 0x35a93fff  AddressBookUI armv7  <da424fecc66e3628ab03378ae80b38fc> /System/Library/Frameworks/AddressBookUI.framework/AddressBookUI

    0x35e4f000 - 0x35f66fff  CoreFoundation armv7  <6d450fe923d7387f8b01845e0edd713d> /System/Library/Frameworks/CoreFoundation.framework/CoreFoundation

    0x36129000 - 0x3616dfff  MobileCoreServices armv7  <757226927a873d5492be721908077b48> /System/Library/Frameworks/MobileCoreServices.framework/MobileCoreSer vices

    0x36996000 - 0x369cbfff  SystemConfiguration armv7  <4464a4e3bb3f32f7abaa35ebf31fda49> /System/Library/Frameworks/SystemConfiguration.framework/SystemConfig uration

    0x3715f000 - 0x3715ffff  libgcc_s.1.dylib armv7  <eb82984fa36c329387aa518aa5205f3d> /usr/lib/libgcc_s.1.dylib

    0x372cd000 - 0x372cdfff  Accelerate armv7  <55b24cf91a8b3532bde6733c96f14c08> /System/Library/Frameworks/Accelerate.framework/Accelerate

    0x37353000 - 0x37444fff  QuartzCore armv7  <a2afbe6483683d05ad51b106f98776e2> /System/Library/Frameworks/QuartzCore.framework/QuartzCore

    0x37635000 - 0x3766cfff  Security armv7  <eea56f71fde83c2981f9281dc7823725> /System/Library/Frameworks/Security.framework/Security

    0x37ae7000 - 0x37c8dfff  CoreData armv7  <b0215b6d4d143859a2b313ecade095ec> /System/Library/Frameworks/CoreData.framework/CoreData

     
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  • Manish-Sharma
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    12. Manish-Sharma,
    Mar 30, 2012 10:38 AM   in reply to Armand111
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    Hi,

     

    I think you have restored your Ipad using the itunes , can you reset your Ipad to the factory defualt settings and after that install just the photoshop touch and check.

     
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  • Armand111
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    13. Armand111,
    Mar 30, 2012 12:33 PM   in reply to Manish-Sharma
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    I will try ist Out later but I think I already did it

     
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  • Armand111
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    14. Armand111,
    Mar 31, 2012 1:21 AM   in reply to Armand111
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    I did it and its not working… what about my crashlog? Did it helped?

     
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  • piere49@gmail.com
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    15. piere49@gmail.com,
    Mar 31, 2012 1:26 AM   in reply to Armand111
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    Bitte auf Deutsch

     

    Von meinem iPhone gesendet

     

    Am 31.03.2012 um 10:21 schrieb Armand111 <forums@adobe.com>:

     

    Re: Adobe Photoshop Touch, Freeze on Startup

    created by Armand111 in Adobe Photoshop Touch - View the full discussion

    I did it and its not working… what about my crashlog? Did it helped?

     

    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Re: Adobe Photoshop Touch, Freeze on Startup

    To unsubscribe from this thread, please visit the message page at Re: Adobe Photoshop Touch, Freeze on Startup. In the Actions box on the right, click the Stop Email Notifications link.

    Start a new discussion in Adobe Photoshop Touch by email or at Adobe Forums

    For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

     
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  • greule
    303 posts
    Oct 14, 2010
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    16. greule,
    Mar 31, 2012 2:24 AM   in reply to Armand111
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    Unfortunately the problem is not quite clear from the crashlog.

     

    Can you do me the favor and try to only sync via iTunes PSTouch to your iPad. Just to exclude if we have a conflict with one of your installed apps.

     

    Please let me know the result on this.

     

    Thanks,

    Guido

     
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  • Armand111
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    17. Armand111,
    Apr 1, 2012 3:40 AM   in reply to greule
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    Ok, i have restored the iPad and sync only PS touch to it. Not working =/

     
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  • greule
    303 posts
    Oct 14, 2010
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    18. greule,
    Apr 1, 2012 5:44 AM   in reply to Armand111
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    Interesting. Can you try to install from app store.

    Maybe there went something wrong while first initial

    install.

     

    Thanks

    Guido

     

    Sent from my iPhone

     
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  • Armand111
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    19. Armand111,
    Apr 1, 2012 11:20 AM   in reply to greule
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    Ok, I did it again... I restored the iPad with iTunes and installed only PS Touch from the AppStore. No backup nothing only this app on a fresh iPad 3 and still not working... I will wait for an update but thx to all for the help :D great community

     
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  • Armand111
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    20. Armand111,
    Apr 3, 2012 5:35 AM   in reply to Armand111
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    Hahaha its working now! whats the problem was? ... dunno^^ and what i have did... i visit my apple store and tell the guys there my problem, got a new new ipad and installed it again and it works beautiful

    Thx to everyone for the help and everyone who has a problem like me... visit the apple store in your near

     
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  • David__B
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    21. David__B,
    Apr 6, 2012 4:51 PM   in reply to Armand111
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    Thanks for the update, glad to hear that fixed it

     
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  • keepsakephotoAust
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    22. keepsakephotoAust,
    May 30, 2012 10:58 PM   in reply to Armand111
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    I have this problem as well, have tried everything with no luck. Is there an actual workaround?

     
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  • vtwolfe
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    23. vtwolfe,
    Nov 30, 2012 6:14 PM   in reply to keepsakephotoAust
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    After the recent update on November 28th, this problem is back. It is unfortunate, because I really need a file stored in the app. Is Adobe working on a update to fix this very same problem? Is it possible to get my file?

     
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  • greule
    303 posts
    Oct 14, 2010
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    24. greule,
    Dec 1, 2012 3:14 AM   in reply to vtwolfe
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    Hi. Have you tried to reboot your device? Are you on

    Android or iOS?

     
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  • vtwolfe
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    25. vtwolfe,
    Dec 1, 2012 8:24 AM   in reply to greule
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    iPad 3 "New iPad" with iOS 6.0.1 and yes I tried both a reboot and a restore with iTunes.

     
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  • greule
    303 posts
    Oct 14, 2010
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    26. greule,
    Dec 3, 2012 12:33 AM   in reply to vtwolfe
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    Did you try to re-install via the "App Store"-app on your iPad? Hope that helps. -Guido

     
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  • vtwolfe
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    27. vtwolfe,
    Dec 3, 2012 7:17 AM   in reply to greule
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    I was afraid to do this and fear loosing my files stored in the App. Please let me know if this might happen?

     
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  • greule
    303 posts
    Oct 14, 2010
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    28. greule,
    Dec 3, 2012 7:35 AM   in reply to vtwolfe
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    That might happen, but you can use iExplore (trial version) to backup your PSTouch files upfront http://www.macroplant.com/iexplorer/?utm_expid=15979170-8

     

    See my attached screenshot where to find the psdx (PS Touch) files. Hope that is helping you.

     

    Re: Adobe Photoshop Touch, Freeze on Startup

    Attachments:
     
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  • vtwolfe
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    29. vtwolfe,
    Dec 3, 2012 10:04 AM   in reply to greule
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    Awsome, I found the files, backed them up and reistalled the app. Everything is working great! Thanks greule!

     
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  • greule
    303 posts
    Oct 14, 2010
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    30. greule,
    Dec 3, 2012 10:10 AM   in reply to vtwolfe
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    Great. Glad that it worked for you.

     
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