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llogue87 Calculating status...

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Download Issues

Mar 29, 2012 1:45 AM

Tags: #error_downloading

I started downloading Photoshop CS5 Extended over 9 hours ago, and it's still going. I did get an error report saying that an image could not be downloaded. Is that why it's taking so long? Help, please!

1034 Views 4 Replies Latest reply: Arpit Kapoor, Apr 26, 2012 4:59 AM

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1. Mylenium,

Mar 29, 2012 2:31 AM in reply to llogue87

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We need more info about your network connection, what browser etc. There is a built-in session timeout for safety reasons so nobody can hijack it/ ride along and do nasty things to your computer, but generally this should work.

Mylenium

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2. llogue87,

Mar 29, 2012 7:50 AM in reply to Mylenium

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I'm using Google Chrome on a MacBook Air. What kind of info do you need about my network connection? I'm not sure how to answer that. I think it's DSL wifi connection. I know it's wifi at least. I downloaded InDesign and Illustrator okay. The warning pop up says, "The following disk images couldn't be opened: Photoshop_12_1_LS1.dgm, Reason: invalid checksum."

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3. YuvrajShinde071,

Apr 25, 2012 1:33 PM in reply to llogue87

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Try to download the product using a wired Internet connection, if you have installed Anti-virus, disable it before you start the download.

- Yuvraj

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4. Arpit Kapoor,

Apr 26, 2012 4:59 AM in reply to llogue87

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Go to Finder > Type Disk Utility > Preferences and simply unchecking the box that says "Verify Checksums" . Close Disk Utility. Then Creative suite dmg should open fine and the program should install without any issues.

(You might want to re-check the verify checksums box after you've finished the installation though because it's there to help prevent the installation of corrupted .dmgs that could potentially harm your computer)

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