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how do i restart download assistant?

Mar 29, 2012 4:13 PM

the download assistant is stuck on extracting, how do i stop it?

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    Mar 30, 2012 9:51 AM   in reply to mahoody

    You can click on the cancel button.  It has a dark circle with an X through it.  Where are you choosing to download the installation files too?

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    Mar 31, 2012 7:41 PM   in reply to Jeff A Wright

    I have the same problem, and the cancel button is not click-able in the "extracting" phase. I try to quit the Adobe Download Assistant and re-start the download, but it shows me an error (105) and then goes back to the same problem. I saved it to applications and have read that it shouldn't be saved there, but now I can't re-do the download to fix the problem.

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    Apr 1, 2012 2:11 PM   in reply to kurara2

    Kurara2 you will want to complete solution 1 in Troubleshoot Adobe Download Assistant - nt.html#main_Solution_1.  You will then want to reiniate the download.  I would recommend also choosing your User folder, which is the default, or your desktop folder to save the install files too.



    Alternately you can follow the directions listed at to initiate a direct download.

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