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In-ho Lee
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Activation problem with Bluefire Reader Android

Mar 29, 2012 11:02 PM

I'm using the android app, Bluefire Reader which is using Adobe e-book DRM.

After I reset my android device several times, the app says that "Authorization Failed: The account you tried to log in with is activated on too many devices.

However, I used only one device.

Please fix this problem with counting devices and please let me know how I can activate it again.

 
Replies
  • Currently Being Moderated
    Mar 29, 2012 11:33 PM   in reply to In-ho Lee

    This is a forum for discussion, not the HELP desk.  We don't 'fix'

    anything....  You'll have to go to Adobe technical support to get your

    device count reset.

     

    ===============

     
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  • Currently Being Moderated
    Jul 31, 2013 3:00 PM   in reply to Frustrated in AZ

    I have the same problem, and can't get through to Adobe Technical Support - I can't even find their email or phone number. Please help.

     
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  • Currently Being Moderated
    Aug 1, 2013 2:11 AM   in reply to docksidebuggy

    Try Adobe Live Chat: http://www.adobe.com/support/chat/ivrchat.html

    They can reset your authorizations, and then you must reauthorize any devices you still need.

    (Unfortunately, Adobe haven’t got round to an admin website for viewing and editing authorizations.)

     

    Some of the representatives haven't been properly trained and don't know what to do (and claim there is nothing they can do);

    in that case the only way seems to be to give up that chat and try another session hoping for a properly trained representative.

     

    If your problem is with another device using Overdrive, Bluefire, Aldiko or similar third party app, it is recommended not to mention that app when on the chat, just mention that you have run out of authorizations  (E_ACT_TOO_MANY_ACTIVATIONS) .  Thanks to AJP_Bear for that tip.

     

    If it is Live Chat you have already tried and couldn't get through to, I'm afraid I'm not sure.

     
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