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jamie.dunmore

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DPS - adding new users

Mar 30, 2012 12:32 AM

Tags: #publishing #error #digital #suite #digital_publishing_suite

I have previously added 5 new users in the Account Administration area without problem.

Today, I have tried to add another address which is also registered and verified as an Adobe ID, but whenever I submit it, I am getting the message 'Sorry! An error has occurred. Please try again'.

Any suggestions?

339 Views 2 Replies Latest reply: Bob Bringhurst, Mar 30, 2012 7:16 AM

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1. jamie.dunmore,

Mar 30, 2012 12:32 AM in reply to jamie.dunmore

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Anybody?

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3,415 posts
May 29, 2007

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2. Bob Bringhurst,

Mar 30, 2012 7:16 AM in reply to jamie.dunmore

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Is the new user's Adobe ID already verified to use with DPS? If so, that could be the problem. Use a valid email address that hasn't been connected yet with DPS.

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Digital Publishing Suite

DPS - adding new users

Mar 30, 2012 12:32 AM

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