Skip navigation
lukew10
lukew10
Currently Being Moderated

I can't change address info on adobe.com

Mar 30, 2012 1:47 AM

Hi, I cant change my address info on adobe.com, it wont let me enter the state or country, I can change it on the AU (Australia) site but I can't change it on the main site.

 

When I change it on the AU site it changes, but it stays the same on the main site.

 

I would like this fixed so in the future I cant buy products and have it go to the right address.

 

Thanks, Luke.

575 Views   3 Replies   Latest reply: Jeff A Wright, Mar 30, 2012 9:39 AM
 
Replies
  • Mylenium
    Currently Being Moderated
    1. Mylenium,
    Mar 30, 2012 2:08 AM   in reply to lukew10
    Report

    Have you tried deleting your browser's cookies? Sometimes outdated info is retained that way. Otehr than that I could only imagine your changes going throug hsome verification process and only showing up later when someone pushed the right button...

     

    Mylenium

     
    |
    Mark as:
  • lukew10
    Currently Being Moderated
    2. lukew10,
    Mar 30, 2012 2:54 AM   in reply to Mylenium
    Report

    I don't think that cookies are a issue here as It looks the same on my other computers.

     

    I'm having the same issue as this person: http://forums.adobe.com/message/4254977

     
    |
    Mark as:
  • Jeff A Wright
    Currently Being Moderated
    3. Jeff A Wright,
    Mar 30, 2012 9:39 AM   in reply to lukew10
    Report

    There could possibly be an issue with your account.  I would recommend you contact our support team regarding your difficulties.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (1)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points