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Adobe Media Encoder (AME)

fatninja

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AME Not showing Video in Preview after Lion 10.7.3 Update

Feb 3, 2012 1:41 PM

I've been using AME daily for a few months working solid and fast now ran lion 10.7.3 update and lots of weird things happening. The most consistent is the video is not able to be viewed in the preview scree, however, if you hit encode it the video encodes sometimes fine other times just black. I read somewhere thet lion 10.7.3 included lots of video specific updates but this one screwed me. Anyone have a work around? I tried compressor and that thing kept hanging too.

Are the prefs or something I can trash? That use to work for some issues on FCP.

5042 Views 25 Replies Latest reply: art.Mariusz, Apr 3, 2013 3:27 AM

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1. David McGavran,

Feb 3, 2012 4:20 PM in reply to fatninja

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Your are correct. Apple changed something in 10.7.3 and we thought we worked with them to find all the fall out. This one slipped through. We will work with Apple to determine how we can address this.

Cheers

Dave

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2. ZipWorker,

Feb 14, 2012 8:54 AM in reply to David McGavran

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Yes, and this is a problem cause I can't crop video anymore.. the window is just gray.. encodes fine though

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3. barrowman,

Feb 14, 2012 12:24 PM in reply to fatninja

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This is really frustrating, any idea when it will be fixed? With this and FCPX, video on the mac is starting to suck!

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4. David McGavran,

Feb 14, 2012 1:46 PM in reply to barrowman

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We are working with Apple on a plan to address this.

Cheers

Dave

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5. Jeff Napier,

Feb 27, 2012 10:44 PM in reply to David McGavran

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Ahhhh, I've had a somewhat similar issue with some software analysis tools I tried to install on my Lion laptop. Apple has altered Lion so it doesn't interrelate to windows code any more (in my basic layman's terms) and this is what has upset my software. I've been looking at upgrading from Leopard to Lion for my desktop, and then on to soon to be released Mountain Lion, so a fix for this is important. In fact it is likely to affect my idecision to purchase the elearnign suite. Best of luck on a speedy resolution.

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6. mentlity,

Mar 6, 2012 7:56 AM in reply to fatninja

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Ah man that sucks, I also have an Iissue with Dreamweaver, now I cannot see other app icons.

Shoulda stood in 10.6

@#$#!

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7. Cleber_Castro,

Mar 10, 2012 2:28 PM in reply to fatninja

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I put a post in Apple Forum but nobody answer so far. I will await very, very anxious.

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8. John_Munoz,

Mar 12, 2012 2:19 PM in reply to Cleber_Castro

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Does the stream actualy still work even without the preview?

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9. David McGavran,

Mar 12, 2012 2:23 PM in reply to John_Munoz

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yes it is just a ui problem.

CHeers

Dave

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10. CBSiAdOps,

Mar 30, 2012 9:22 AM in reply to David McGavran

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Are there any updates on when this will be fixed? Not being able to preview video in AME5.5/MacOS 10.7.3 is a serious bug. I have to go back to an earlier version of AME on a Windows machine to encode FLVs.

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11. David McGavran,

Mar 30, 2012 9:26 AM in reply to CBSiAdOps

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This should be addressed soon. (with 5.5 AME)

Cheers

Dave

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12. foolking01,

Apr 4, 2012 8:43 AM in reply to David McGavran

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Dave,
I appreciate the consitant update, but I hope it's not in the form of CS6 as the fix. CS5.5 is a great product package all the way around. Could you clarify this "update" we might see?

Thanks
Sean

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13. David McGavran,

Apr 4, 2012 3:24 PM in reply to foolking01

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We believe that 5.5 will work for you.

Cheers
Dave

Sent from my iPhone

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14. CBSiAdOps,

Apr 5, 2012 8:08 AM in reply to David McGavran

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I am using AME CS5.5 already, with Mac OSX 10.7.3, and media does not preview.

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15. dashart21,

Apr 11, 2012 4:05 AM in reply to fatninja

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Same problem for me with Mac OS 10.7.3 tested with:
AME 5.5 and 5

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16. John_Munoz,

Apr 11, 2012 2:26 PM in reply to dashart21

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I just realized that I am working with a different program. I'm using Adobe's Flash Media Encoder 3.2.
I know that FME 3.2 doesn't show the preview.
Does AME 5.5 work with the preview? Am I also able to stream my live events to my flash server wtih AME?

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17. David McGavran,

Apr 11, 2012 2:38 PM in reply to John_Munoz

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This is a known user interface bug with AME 5.5 and Mac OS 10.7.3. It is being addressed soon. Does not affect rendered output. I can't speak to Flash Media Encoder.

Cheers

Dave

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18. cjebes,

Apr 16, 2012 8:41 AM in reply to David McGavran

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Just found out, as of March 15, 2012, new build released fixing the no-video issue.
I re-upgraded my C2D MBP to 10.7.3, installed the latest build of ALME and I can see the video preview. Woo hoo!

Peace.
Chris

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19. ianmb9,

Apr 16, 2012 2:10 PM in reply to cjebes

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What's the "latest build of ALME"?

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20. cjebes,

Apr 16, 2012 2:25 PM in reply to ianmb9

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It's what you'll get if you download Adobe Live Media Encoder right now.

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21. ianmb9,

Apr 16, 2012 2:36 PM in reply to cjebes

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Ah, it's the Adobe Flash Media Live Encoder. I'm having the issue with the Adobe Media Encoder.

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22. mikepieronekonline,

Apr 26, 2012 2:53 PM in reply to cjebes

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Has this been fixed? I have 10.7.3 and AME 5.5.1.12. I checked today for updates. Says I'm up to date, but I still can't see a preview in AME.

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23. freestudios,

May 4, 2012 2:50 AM in reply to fatninja

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AME 5.5.1.12 + OSX 10.7.3 = still no preview!

Shame on you Apple and/or Adobe!

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24. David McGavran,

May 9, 2012 2:24 PM in reply to freestudios

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This is fixed in 10.7.4

Enjoy

Dave

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25. art.Mariusz,

Apr 3, 2013 3:27 AM in reply to David McGavran

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OS X 10.7.5 CS4

Not working correct ...

Help!?

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