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luvmousie
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Unable to insert signature

Mar 30, 2012 10:00 AM

I have a user that is having an issue with inserting a signature of a document that has already been signed by another person.  She gets prompted to draw the box, select a certificate, and save the file, but then no signature appears.  We have tried numerous times, but it still will not work.  However, we are able to insert a signature on a different .pdf document without a problem.

 

Has anyone else experienced this issue?  I'm confused because another person signed the document without an issue, but we cannot.

 
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