Adobe Community: Any solution for this perennial Acrobat issue?

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1. Bill@VT,

Mar 22, 2012 9:28 PM in reply to Kieran-Ridley

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The differences likely occur due to the settings that you use for the PDF creation, not necessarily Acrobat versus freeware. You might try setting the display resolution to 300 or 600 rather than the default 1200. Many times the lines are 1 pixel and have major display issues at 96dpi when a 1200dpi setting was used. They likely print fine.

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2. Kieran-Ridley,

Mar 23, 2012 3:57 AM in reply to Bill@VT

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Thanks for this Bill but the results are the same with display resolution set to 1200, 600 and 300 dpi

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3. Bill@VT,

Mar 23, 2012 12:10 PM in reply to Kieran-Ridley

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What I was referring to (now that I am on a machine that has it shown) was the Print Quality under the advanced options of the Adobe PDF Converter. There is resolution mentioned several places, but this is the one I meant to steer you toward. I used to have a problem with some vector graphics that wiped out the lines on a projector. Changing the print quality solved that problem. A lot of folks have had problems with the borders in WORD tables over the years and I never really caught the exact solution that was found, but I do think it was a resolution issue. You might be able to change the line width in WORD and see if that helps things.

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4. Kieran-Ridley,

Mar 26, 2012 6:11 AM in reply to Bill@VT

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Thanks for this Bill but changing the Resolution under Advanced > Print Quality does not resolve the issue.

Regarding altering the line width of the table borders in the source document, I would prefer to change Adobe settings to produce a proper PDF.

Acrobat creates improper PDF’s of the source document when other software does not.

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5. Kieran-Ridley,

Mar 29, 2012 9:53 AM in reply to Bill@VT

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Can any Adobe staff or experts shed light on this?

As per the original post the issue is with documents containing tables that do not convert correctly to PDF using Acrobat 9. The same documents convert OK using another application. Here is a link to an example source file: https://acrobat.com/#d=vu-46eSDBMmv0HQHUuDgxQ

If anyone has any suggestions they would be more than welcome.

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6. Bill@VT,

Mar 29, 2012 7:39 PM in reply to Kieran-Ridley

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I got a notice that the file was not available.

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7. Kieran-Ridley,

Mar 30, 2012 2:25 AM in reply to Bill@VT

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The links work and the file is accessible –

– You need to sign in to Acrobat.com with an Adobe ID

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8. Bernd Alheit,

Mar 30, 2012 4:12 AM in reply to Kieran-Ridley

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9. Kieran-Ridley,

Mar 30, 2012 4:20 AM in reply to Bernd Alheit

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Apologies, the file is now published, can you try again?

https://acrobat.com/#d=vu-46eSDBMmv0HQHUuDgxQ

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10. Bernd Alheit,

Mar 30, 2012 4:32 AM in reply to Kieran-Ridley

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Now I can access the file.

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11. Bill@VT,

Mar 30, 2012 6:45 AM in reply to Bernd Alheit

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Ditto. I will try to look at it today.

OK, I looked at the DOC file and all 3 PDFs you have. I was not able to dup your PDF results with AA9 Pro. I tried both my IEEE job settings and the Standard job settings. In both cases I had no problem with the zoom. I both zoomed in and out to the places where I saw the problems in your PDFs. In your pro case you used PDF Maker and in the std case you used the Adobe PDF printer, but the result was the same. What is missing is the job settings that you used. So, did you use std or what?

In my case I used both the IEEE and Std settings with a display resolution of 300 dpi. My PDFs did not show the problem you have. So what job settings? I am currently at AA9.5.0 Pro. I do not see what version you used -- 9.0 or 9.5? Bill

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12. Kieran-Ridley,

Mar 30, 2012 10:26 AM in reply to Bill@VT

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Thanks Bill, I don’t understand this line:

In your pro case you used PDF Maker and in the std case you used the Adobe PDF printer, but the result was the same.

The three PDF’s were created by opening the document in Word 2003 and then choosing File > Print

Test_PDF_(Acrobat_9_Std).pdf was created by printing to the “Adobe PDF” printer with Acrobat STD 9.2.0 installed:

https://acrobat.com/#d=4rLtlkXj9I9R54LDc1HzeA

Test_PDF_(Acrobat_9_Pro).pdf was created by printing to the “Adobe PDF” printer with Acrobat PRO 9.2.0 installed:

https://acrobat.com/#d=YCo14dHH4eA9V96ME9sjDw

Test_PDF_(PDF_Creator).pdf was created by printing to the “PDF Creator” printer with PDF Creator (freeware) installed:

https://acrobat.com/#d=4rLtlkXj9I9R54LDc1HzeA

As you can see the PDF’s created with AA9.2.0 STD and PRO are problematic but the PDF created with PDF Creator is OK.

The PDF’s created with AA9.2.0 STD and PRO were created by printing to Adobe PDF printer accepting all defaults.

Test_PDF_(Acrobat_9_Std).pdf and Test_PDF_(Acrobat_9_Std).pdf were both 1200dpi but the results are the same with Print Quality set to 1200dpi, 600dpi or 300dpi:

Description: cid:image001.png@01CD0E8E.A1ECFBA0

I am not sure what you mean by Std or IEEE settings?

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13. Kieran-Ridley,

Mar 30, 2012 11:43 AM in reply to Bill@VT

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On further testing I can confirm the issue only occurs at 1200dpi and higher. At 600dpi and 300dpi the results are OK. The results are the same in AA9.2.0 STD and PRO and with PDF Creator 0.9.6. Thanks for your help with this.

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14. Bill@VT,

Mar 30, 2012 11:59 AM in reply to Kieran-Ridley

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I got the information about the production from the document properites. Maybe I got them backwards. In the Pro version of the PDF, the information about the file said it was created with "Acrobat Distiller 9.2.0" using "PScript5.dll". For the Std version it indicated the creation with "Acrobat Distiller 9.2.0" using "PDFMaker 9.1 for Word".

One difference, I used WORD 2007 (usually I have problems with 2007 versus 2003, particularly for graphics). In the WORD print menu, is you select properties for the Adobe PDF printer you have several choices of settings. I thought I had read that you used the press settings. The default settings is Standard. I have an additional settings file I usually used that was created by the IEEE for online technical publications -- it is not a standard in Acrobat. Many publishers have such job settings files. If you look at the printer properties, the settings available are listed under the Default Settings on the Adobe PDF Settings tab for AA9.

Hope that clears it up a bit. In any case, both of your PDF files zoomed with the same result as you indicated. The PDF files I created from WORD 2007 and AA9.5.0 did not have the problem and performed just as your 3rd party result. This suggests either an issue with WORD 2003 that you can also update, or with some settings in AA9. If you do not have 9.5.0, you might check the results with updates.

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15. Kieran-Ridley,

Mar 30, 2012 12:05 PM in reply to Bill@VT

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Thanks Bill – are you able to create a “good” PDF of the document at 1200dpi Print Quality or higher?

By “good” I mean a PDF that does not have the table lines disappearing at different magnifications

I am only able to create “good” PDFs at 600dpi or lower Print Quality with my setup

I have tried increasing the thickness of the table border lines from 1.5pt up to 6pt but this has not helped

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16. Bill@VT,

Mar 30, 2012 2:21 PM in reply to Kieran-Ridley

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OK, I created the file with the display resolution set to 1200dpi (my default is 300dpi due to such problems a long time ago). I see that the lines are supposed to be 1.5pts. After this PDF creation, I start losing the lines at 75% resolution. I had no such problem when I used 300dpi. I have been looking at some of the preflight scripts, but don't know how to read the results to see any difference. Maybe someone else, like Bernd or Dave, might have an idea. The workaround is to use a display resolution of 300 dpi. I am not sure why, when the lines are at 1.5 pts. 1.5 pts would correspond to about 1/50th of an inch for the line width (72 pts per inch). So something looks a bit strange.

In the past I was using vector plots that had a line width of 1 pixel. At 1200 dpi that became a problem, particularly for screen projection with 96dpi. I started creating the lines as 1pt by default and also use the 300 dpi display resolution. I have not had the issue since.

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17. Kieran-Ridley,

Apr 3, 2012 4:06 AM in reply to Bill@VT

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Thanks again Bill – Bernd/Dave could you advise if we can PDF this sort of document at 1200dpi without the table lines disappearing at different magnification levels?

https://acrobat.com/#d=vu-46eSDBMmv0HQHUuDgxQ

Kieran Ridley

Technical Specialist

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Office:

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02075482334 / 70 32334

07920156899

kieran.ridley@uk.pgds.com<Mailto:kieran.ridley@uk.pgds.com>

cid:image001.jpg@01CD1191.16009740

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18. Kieran-Ridley,

Apr 4, 2012 5:45 AM in reply to Bill@VT

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Thanks again Bill – Bernd/Dave could you advise if we can PDF this sort of document at 1200dpi without the table lines disappearing at different magnification levels?

https://acrobat.com/#d=vu-46eSDBMmv0HQHUuDgxQ

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Creating, Editing & Exporting PDFs

Any solution for this perennial Acrobat issue?

Mar 22, 2012 10:07 AM

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