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Mac OSX Player Issue: kernel: IOSurface: buffer allocation size is zero.

Jul 28, 2011 3:07 AM

We posted a blog entry trying to investigate the Console.app error log messages that appear when using the Adobe Flash Player on OSX (32bit and 64bit affected, 10.7 Lion, Player version 10.3 and 11.0).

find our Blog entry here: http://www.nanofunk.net/mac-osx-lion-10-7-system-freezes-kernel-iosurf ace-buffer-allocation-size-is-zero-console-message/

 

The Message that appears is

 

kernel: IOSurface: buffer allocation size is zero

 

To reproduce the issue, use this steps

 

  1. click on "Clear Display" in Console.app
  2. go to http://www.adobe.com/software/flash/about/ and the error will show up in the console.

 

 

 

Sometimes, this freezes the whole OSX system, with a spinning beachball for at least 20seconds, up to five minutes.
This is inacceptable. We are hoping to hear back from Apple or Adobe ASAP.
Please try to reproduce this on your OSX installation and post the results to this thread.
thanks,
nanofunk.net
 
Replies
  • Currently Being Moderated
    Jul 28, 2011 11:20 AM   in reply to nanofunk.net

    I have the same issue. The link you supplied does not cause the message to appear in my console, but other webpages with video players cause the message (youtube, any webpage with a flash video player). It happens in safari but not firefox. It caused my system to freeze at least 5-6 times over the past 5 days I have had my new MacBook Pro.

     
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  • Currently Being Moderated
    Oct 12, 2011 7:20 AM   in reply to RPM1123

    october 2011, mac os lion 10.7.1 with updated current flash player - the issue still happens, though thankfully I cannot perceive a freeze on my system, but my console is full of "buffer allocation size is zero" messages when I visit flash pages, e.g. youtube. Is anyone investigating at Adobe?

     
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  • Currently Being Moderated
    Nov 3, 2011 1:40 PM   in reply to nanofunk.net

    I am having the same issue with pages of this error message.  Apparently, many others are as well.

     

    Does anyone from Adobe monitor these forums?  Can they acknowledge monitoring this forum, or that this is as issue?

     
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  • Currently Being Moderated
    Nov 15, 2011 8:02 AM   in reply to chad.furstenberg

    Apparently hoping from any response from Adobe is asking too much.

     
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  • Currently Being Moderated
    Dec 26, 2011 8:38 PM   in reply to chad.furstenberg

    chad.furstenberg wrote:

     

    Does anyone from Adobe monitor these forums?  Can they acknowledge monitoring this forum, or that this is as issue?

    The only way to make sure that a bug gets noticed the the Adobe developers is to file a bug report at https://bugbase.adobe.com/

     

    Once you have done this, please post the bug id or bugbase link back here in the forum.

     
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  • Currently Being Moderated
    Jan 11, 2012 4:00 AM   in reply to nanofunk.net

    Hello everybody, I am an italian MacPro running lion 10.7.2 owner and have experienced the same Console.app error with same freeze of my Mac (30 to 60 seconds).I think it's time Adobe fix the problem! I am forced not to use flash player on my mac, and I NEED it! Came on! Fix the problem Adobe!

     
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  • Currently Being Moderated
    Jan 11, 2012 4:55 AM   in reply to nanofunk.net

    To reproduce the issue, use this steps

     

    1. click on "Clear Display" in Console.app  
    2. go to http://www.adobe.com/software/flash/about/ and the error will show up in the console.

     

    Well, nanofunk.net, if clicking "Clear Display" in Console.app puts your system into an unstable state, DON'T DO IT!!!

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Jan 12, 2012 1:36 PM   in reply to Carl E. Myers Jr.

    Fwiw, I was able to reproduce the console message, but I haven't seen any hangs / pauses when Flash Player is rendering swf content.  I've gone ahead and opened an internal bug against this and linked it against your external report.

     

    I would strongly recommend that anyone effected by this issue go to the external bug report and cast your vote for a fix.

     

    https://bugbase.adobe.com/index.cfm?event=bug&id=3077658

     

    Thanks,

    Chris

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Mar 30, 2012 6:31 PM   in reply to nanofunk.net

    Fwiw, this bug is being actively investigated.

     

    Chris

     
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  • Currently Being Moderated
    May 31, 2012 10:37 AM   in reply to Chris Campbell

    As far as I've been able to discover, this bug is specific to WebKit browsers running (Chrome and Safari are based on WebKit).  Perhaps it is related to those browsers running plugins (like Flash) and using an IOSurface to pass the rendering data back from the plugin.  This issue was constant on my late 2010 MBP and would freeze the machine entirely once a day.  Having switched to using Firefox or Opera I no longer see ANY messages for "IOSurface: Buffer allocation size is zero".  Thankfully, this also comes without any more freezing when time machine starts up or at any other time.

     

    It looks like there are a lot of changes going on in WebKit relating to IOSurface usage (http://svnsearch.org/svnsearch/repos/WEBKIT/search?logMessage=iosurfac e).  Hopefully this will be fixed very soon.

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Jun 1, 2012 5:55 PM   in reply to s_h_a_n_e

    Shane,

    Would you mind adding your notes to this bug report?

     

    https://bugbase.adobe.com/index.cfm?event=bug&id=3077658

     

    Thanks,
    Chris

     
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