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cranberryclaire
Currently Being Moderated

How can I diagnose an intermittent crash when saving in Photoshop CS5 in Windows 7 (64bit)?

Mar 24, 2012 9:13 AM

Tags: #photoshop #cs5 #crash #windows #saving

Hello,

 

I have been experiencing an intermittent crash of Photoshop CS5 in Windows 7 when saving. I cannot effectively reproduce the problem and am having difficulty diagnosing the cause of the it. I have updated Photoshop to 12.0.4.0 and still experience the crash. Can someone offer advice as to how to resolve this issue? It is troublesome since I lose all my work without any means of recovery when it happens.

 

Hardware:

AMD Phenom II X4 965 3.4GHz

8GB RAM

AMD Radeon HD 5450

 

Software:

Windows 7 Home Premium Version 6.1 (Build 7601: Service Pack 1)

Photoshop CS5 12.0.4 x64

 

Thanks in advance.

 

Susan

 
Replies
  • Currently Being Moderated
    Mar 24, 2012 9:56 AM   in reply to cranberryclaire

    I would start at Event Viewer, to see what is going on, at the time of the crash/hang.

     

    This ARTICLE, while written more with Premiere Pro in mind, will give you some pointers on what to look for in Event Viewer.

     

    Also, crashes, while Saving, are often caused by real-time anti-virus/malware scanning, or by Windows Indexing. Check those out too.

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Mar 31, 2012 5:46 PM   in reply to cranberryclaire

    Not the regular Event Log I have seen.  Not an expert here but once you open the Event Viewer look at upper left side, expand windows log and click on Application. 

     

    Look for error event entries, and if you see one with Source Application Error click on that.  You are looking for the Faulting Module.  This is usually where the error lies if it is a conflicting program.

     
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  • Noel Carboni
    23,534 posts
    Dec 23, 2006
    Currently Being Moderated
    Apr 1, 2012 11:19 AM   in reply to cranberryclaire

    Have you updated your display driver from ATI's web site (it's really AMD's web site)?

     

    Catalyst 12.3 seems to be a good release.

     

    -Noel

     
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  • Noel Carboni
    23,534 posts
    Dec 23, 2006
    Currently Being Moderated
    Apr 7, 2012 1:55 PM   in reply to cranberryclaire

    Good move, 12.3 is a better version for running Photoshop than 11.9.

     

    -Noel

     
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