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needhelpwithsomething
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i have to constantly reinstall flash player every time i open my conputer

Mar 23, 2012 4:24 PM

as the title says, i have to constantly reinstall flash player every time i open my conputer.

can any one help me because this issue is driving me crazy.

 
Replies
  • Chris Campbell
    9,455 posts
    May 4, 2010
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    Mar 23, 2012 5:57 PM   in reply to needhelpwithsomething

    What OS are you using?  If it's windows, could you try the following steps to see if it helps?

     

    1. Download the current 32 or 64 bit uninstaller appropriate for you OS
    2. Close all browser windows and run the uninstaller
    3. Open regedit and delete the following key: HKEY_CLASSES_ROOT\MIME\Database\Content Type\application/x-shockwave-flash
    4. Install Flash again

     

    Thanks,

    Chris

     
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  • Currently Being Moderated
    Mar 26, 2012 10:56 AM   in reply to Chris Campbell

    i have the same trouble as the above poster, it wont stay installed,  how do i delete " HKEY_CLASSES_ROOT\MIME\Database\Content Type\application/x-shockwave-flash"

     

    i dont know how to do it... thanks

     
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  • Xircal
    753 posts
    Mar 29, 2011
    Currently Being Moderated
    Mar 27, 2012 9:48 AM   in reply to shan90876543.l,nhmg

    Before you go Chris Campbell's route because messing around with the registry can get you into a whole load of trouble if you're not careful (no offence Chris), could you please try running this Microsoft fix which was written to address the problem of not being able to maintain an installation: http://support.microsoft.com/mats/Program_Install_and_Uninstall

     

    If it doesn't work, post again and I'll provide you with some screenshots to help you delete the key Chris described.

     
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  • Currently Being Moderated
    Mar 28, 2012 12:12 PM   in reply to needhelpwithsomething

    I'm having the same issue (Flash Reader 11.2 r202).

    I'm running Windows 7 64-bit, and regardless if I install Adobe Flash Player for IE 9 or Firefox 11, the installation works only until I restart my computer.  After restarting, sites like youtube don't prompt me to reinstall flash but just show a blank location where the video would play.  The plugins are still installed on the machine and both Firefox and IE still recognize that the plugins are there.  They just don't work.

     

    I have repeatedly tried uninstalling and reinstalling the flash player and have also tried the recommended step of deleting "HKEY_CLASSES_ROOT\MIME\Database\Content Type\application/x-shockwave-flash" with no success.

     

    Visiting the website

    http://helpx.adobe.com/flash-player.html

    shows my flash player version after I reinstall flash, but after restarting my machine and visiting the site, neither the version of flash nor an error message is shown.  Only an empty space where the message would go.

     

    Any help would be greatly appreciated.

     
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  • Currently Being Moderated
    Mar 28, 2012 2:46 PM   in reply to JllyGrnGiant

    How do I do a clean install of Flash Player?

    After the clean install, do a clean boot.

    Click Start, type System Configuration, click System Configuration, click Selective startup, uncheck Load startup items, click Apply, click Services tab, check Hide all Microsoft Services, click Disable all, click Apply, click OK, click Restart.

    Check to see if Flash Player is still functioning.

     
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  • Currently Being Moderated
    Mar 29, 2012 5:03 AM   in reply to Carl E. Myers Jr.

    Thank you for the reply.

    Unfortunately the suggestions did not help.

    After running through the complete cleaning process flash was completely disabled (as it should be) so visiting sites like Youtube prompted for me to install flash.  Flash didn't work again until I reinstalled, however I got the same issues as before.  Restarting my computer causes flash to stop sorking.

     

    But again, thank you for the rely.

     
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  • Xircal
    753 posts
    Mar 29, 2011
    Currently Being Moderated
    Mar 29, 2012 6:23 AM   in reply to JllyGrnGiant

    JllyGrnGiant wrote:

     

    Thank you for the reply.

    Unfortunately the suggestions did not help.

    After running through the complete cleaning process flash was completely disabled (as it should be) so visiting sites like Youtube prompted for me to install flash.  Flash didn't work again until I reinstalled, however I got the same issues as before.  Restarting my computer causes flash to stop sorking.

     

    But again, thank you for the rely.

     

    Do you by any chance have an app called "Playon" installed? it's mentioned here by a user having a similar problem to your own: http://www.dslreports.com/forum/r26636257-

     
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  • Currently Being Moderated
    Mar 29, 2012 10:16 AM   in reply to Xircal

    I don't have that program.  But thank you for the suggestion.

    Flash worked perfectly fine until I updated from Flash 10 to 11.

    Unfortunately I can't figure out how to reinstall an older version and see if it works.

     
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  • Xircal
    753 posts
    Mar 29, 2011
    Currently Being Moderated
    Mar 29, 2012 10:29 AM   in reply to JllyGrnGiant

    Can you do the following please.

     

    1. Click Start and then in the search box at the bottom of the menu, type: CMD
    2. Click the link to open a command prompt and then type the following: net user %username% and hit Enter.
    3. In the results list on the left, look for "Local Group Memberships". On the right of that, which group(s) does it say your username is a member of?
     
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  • Currently Being Moderated
    Mar 30, 2012 8:19 PM   in reply to Xircal

    The line reads:

    Local Group Memberships  *Administrators  *HomeUsers

     
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  • Xircal
    753 posts
    Mar 29, 2011
    Currently Being Moderated
    Mar 31, 2012 1:37 AM   in reply to JllyGrnGiant

    JllyGrnGiant wrote:

     

    The line reads:

    Local Group Memberships  *Administrators  *HomeUsers

     

    Could you do the following please.

     

    1. Click "Start" and then in the search box at the bottom of the menu, type: CMD
    2. When you get the link, right click it and choose "Run As Administrator".
    3. At the prompt, type CD\ and hit Enter. This will take you to the root.
    4. Next, type: net user administrator /active:yes and hit Enter to enable the hidden Administrator account.
    5. Type: EXIT to close the command prompt. 
    6. Reboot the machine and you'll see an additional logon option called Administrator. Choose that and then hit Enter to boot to the desktop (the Aministrator account doesn't have a password by default).
    7. Disable your antivirus to prevent it interfering with the installation. If you have AVAST antivirus, right click the orange icon in systray, go to Avast Shields Control and disable all shields for 1 hour. Otherwise consult this list for instructions on how to disable it: http://www.bleepingcomputer.com/forums/topic114351.html
    8. Next, download Flash for Internet Explorer from here: http://download.macromedia.com/pub/flashplayer/current/install_flash_p layer_ax_64bit.exe
    9. When you see the prompt, click "Run" to install it immediately.
    10. After the installation completes, open a command prompt again and type: net user administrator /active:no to disable the Administrator account.
    11. Reboot the machine and then open Internet Explorer.
    12. Click "Tools", then "Manage Add-ons".
    13. In the dropdown menu on the left near the bottom (see screenshot), choose "Run without permission".
    14. Scroll down to "Adobe Systems Incorporated" and verify that "Shockwave Flash Object" is installed and enabled. If it's present, but disabled, click the "Enable" button bottom left of that menu.
    15. Finally, re-enable you antivirus and reboot again. Check the "Manage Add-ons" menu to verify that Flash is still present.

     

    flash_ie_installation.png

     
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  • Currently Being Moderated
    Mar 31, 2012 1:31 PM   in reply to Xircal

    I am experiencing the same problem.  Except I have tried everything from an administrative account with administrative privileges. 

     

    I have also followed the clean install procedures http://forums.adobe.com/thread/928315 as well as the above. 

     

    I note, however, that the "Shockwave Flash Object" does not appear as published by "Adobe Systems Incorporated" but rather as "Not Available" even though it is enabled.  The "Shockwave Active X Control" is listed as published by "Adobe Systems Incorporated."

     

    Thanks for your feedback.

     
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  • Currently Being Moderated
    Apr 2, 2012 2:26 PM   in reply to Xircal

    I followed the procedure but noticed that next to Shockwave Flash Object the publisher is listed as "Not Available" yet is enabled, just like jimsup33.  I visited the Adobe Flash Player test site to verify if the player was working and it still is not.

     

    Thank you for your help however.  I greatly appreciate it.

     
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  • Chris Campbell
    9,455 posts
    May 4, 2010
    Currently Being Moderated
    Aug 10, 2012 11:59 AM   in reply to JllyGrnGiant

    We'd like to investigate this further.  Could do the following steps for me?

     

    1. Download and extract AccessChk to a folder on your computer

    2. Download and extract the attached "flashreport.bat" file to the same location as AccessChk (flash_report.bat and accesschk.exe should be in the same location).  Please note that unless you have file extensions visible you might not see the .exe and .bat parts of the file name.

    3. Install Flash Player again so that it is in the working state

    4. Right click "flashreport.bat" and select "Run as administrator"

    5. A window will appear briefly, then close.  A new file named "flashreport.txt" will be created.

    6. Rename this file to "flashreport_good.txt"

    7. Reboot your system, or do whatever is needed so that Flash is no longer working properly and repeat 4.

    8. Save the new flashreport.txt as flashreport_bad.txt.

     

    Please email both of these reports along with a link to your forum thread to ccampbel@adobe.com

     

    In addition, please let us know if the Flash Player installer name you ran ends with "aih".  And finally, if it did not end with "aih", did you start the installer using the download dialog's "run" button or did you double click on the .exe after saving the file?

     

    Thanks,

    Chris

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  • Currently Being Moderated
    Apr 5, 2012 11:45 PM   in reply to Chris Campbell

    I have the same problem as the others-I went ahead and performed your instructions and just emailed them to that address. So far the solutions given in this thread haven't fixed my problem.

     

    Oh! I did notice in a brief comparison of the two text files that the "Bad" report is about 300 million bytes smaller at the "Directory Listing: system32\macromed\flash\" part, down where it says Total Files Listed, the 'Dir(s)' is smaller in the bad report, if that's any significance.

     
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  • Currently Being Moderated
    Apr 6, 2012 2:00 AM   in reply to Chris Campbell

    Hi Chris

     

    I am having exactly the same problem.

     

    I am on Windows 7 and running Firefox browser. Flash installs and works fine. However, when my PC reboots Flash is no longer installed. This has only started happening quite recently.

     

    I will try and run the test you mentioned above and email you the results (Update: I have emailed you the files Chris).

     

    Thanks for your help

     

    James

     
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  • Currently Being Moderated
    Apr 6, 2012 2:47 AM   in reply to JimH75

    I finally resolved this issue.  See discussion at http://forums.adobe.com/message/4317467#4317467 including final post.

     

    Follow the clean install procedures http://forums.adobe.com/thread/928315, BUT also make sure that your MACROMEDIA folders have full permissions for administrators and rwx for users.  I don't know what program would have changed/corrupted my permissions, it is possible that they were legacy permissions from an earlier installation of Flash Player.

     
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