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mahoody Calculating status...

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how do i restart download assistant?

Mar 29, 2012 4:13 PM

the download assistant is stuck on extracting, how do i stop it?

1586 Views 3 Replies Latest reply: Jeff A Wright, Apr 1, 2012 2:11 PM

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1. Jeff A Wright,

Mar 30, 2012 9:51 AM in reply to mahoody

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You can click on the cancel button. It has a dark circle with an X through it. Where are you choosing to download the installation files too?

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2. kurara2,

Mar 31, 2012 7:41 PM in reply to Jeff A Wright

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I have the same problem, and the cancel button is not click-able in the "extracting" phase. I try to quit the Adobe Download Assistant and re-start the download, but it shows me an error (105) and then goes back to the same problem. I saved it to applications and have read that it shouldn't be saved there, but now I can't re-do the download to fix the problem.

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3. Jeff A Wright,

Apr 1, 2012 2:11 PM in reply to kurara2

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Kurara2 you will want to complete solution 1 in Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assista nt.html#main_Solution_1. You will then want to reiniate the download. I would recommend also choosing your User folder, which is the default, or your desktop folder to save the install files too.

Alternately you can follow the directions listed at http://forums.adobe.com/thread/981369 to initiate a direct download.

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