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Aath
Currently Being Moderated

CS6 beta hangs - Exit Code 6

Apr 9, 2012 10:24 PM

Tags: #freezes #code #6 #exit #cs6 #hang #cs6-beta

CS6 beta hangs on opening any image or sometimes even at switching default workspace to for example photography. I have to use task manager to close the CS6. What is worse, after installing cs6beta even my LR4 has started to hang. Not always but it has started to hang. I am running HP envy 17 laptop. with i7 processor and 8GB of RAM.

 

thanks

 
Replies
  • Currently Being Moderated
    Mar 31, 2012 2:34 PM   in reply to Aath

    When you PS hangs, you mean it just freezes? No messages, no crash report?

    Is it running fine when you launch PS and create a new file.

    Does it only do this when you open an image?

    What OS are you running?

    What video card are you running?

    Do you have the most up to date driver?

     

    Try disabling OpenGL drawing in preferences, then restarting Photoshop.

    CS6 shouldn't be any slower, but we did add more GPU support and could be hitting bugs in video drivers.

    Also, it would be a good idea to update your video card driver from the ATI web site.

    Edit > Preferences > Graphics Processor Settings is now listed as  "Use Graphics Processor".


    Let us know what you find.

     

    Thanks

    Pattie

     
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  • Currently Being Moderated
    Apr 1, 2012 7:21 PM   in reply to Aath

    Thanks for the additional information . I'll see if we can figure this out.

     

    Did you try launching and clearing the preferences?

     

    restore your preferences to default on launch:

    PC- CTRL-SHIFT-ALT immediately after you double-click the PS icon.

    MAC- CMD-SHIFT-OPTION immediately after you double-click the PS icon.

     

     

    Pattie

     
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  • Currently Being Moderated
    Apr 2, 2012 5:24 AM   in reply to Aath

    Hi,

    Please provide us with the following logs.

    For Win:
    Program Files\Common Files\Adobe\Instaler
     
    You can zip all the files together and share on this forum. This would help us in resolving the issue.

    Appreciate your help. Apologize for the inconvenience.

    Regards,
    Ashutosh

     
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  • Currently Being Moderated
    Apr 4, 2012 4:38 AM   in reply to Aath

    Please send them to me at asnigam@adobe.com

     

    Regards,

    Ashutosh

     
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  • Currently Being Moderated
    Apr 9, 2012 10:40 PM   in reply to Aath

    Since you can not email the file, can you use jing, dropbox, or yousendit and send us a link to get the file?

     

    Pattie

     
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  • Currently Being Moderated
    Apr 9, 2012 10:54 PM   in reply to Aath

    Hi,

     

    As per the logs there is no issue with the installation, Currently issue is PS is getting freezed.

     

    Please confirm that.

     

    Regards,

    Ashutosh

     
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  • Currently Being Moderated
    Apr 9, 2012 10:56 PM   in reply to Aath

    No thanks, If Ashutosh has them, that is great! He is the expert. Your previous post said you could not mail them so I was just offering another option.

    He's your man!

     

    Pattie

     
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