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drewjmore
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mts codec missing from Premiere CS4, NOT trial version

Apr 2, 2012 10:14 AM

I've been all over support trying to get this fixed today, I hope I don't skip a detail. This link is to the answer that seems closest to my issue, maybe

http://forums.adobe.com/message/3114069#3114069

 

I installed from my DVD's onto a laptop for a quick trip, didn't expect to need to leave it installed was going to use the trial and let it expire, no big deal, right?  Discovered that I need to activate to get the MTS codec to use my footage (sony HDR--###), so fine, I deactivated my PC version and activated the laptop.  Worked for a few days in the hotel.  Now I need to produce, but I hadn't installed Encore.  When I finish installing Encore nothing works right, so I deactivate and uninstall the whole suite from the laptop and re-install, get a activation problem (too many computers, worked it out with adobe chat) and once it was activated I didn't have the MTS codecs anymore, and since it's not a trial install, I can't figure out how to force the codec update.

 

Do I really need to go back again and wipe/reinstall, per the linked suggestion?

 

-drew

1243 Views   3 Replies   Latest reply: drewjmore, Apr 3, 2012 7:32 AM
 
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  • Ann Bens
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    1. Ann Bens,
    Apr 2, 2012 10:37 AM   in reply to drewjmore
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    Do I really need to go back again and wipe/reinstall, per the linked suggestion?

    Short answer: Yes, otherwise you will not get your mts codec.

     
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  • drewjmore
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    2. drewjmore,
    Apr 2, 2012 6:40 PM   in reply to drewjmore
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    So the CS5 cleaner tool reports that there is no "session to delete" the first 3 times I've run it an restarted.  I'm about to reinstall, again.

     
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  • drewjmore
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    3. drewjmore,
    Apr 3, 2012 7:32 AM   in reply to Ann Bens
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    Done with complete deactivation, uninstall, cleaner utility, re-install, manual updates, and it still deoes not work.

    B.

    S.

     

     
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