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Encore CS5.1 Won't Load

Apr 2, 2012 1:31 PM

When I go to launch Encore CS5.1 it returns an error saying Adobe Encore has stopped working.  This is a 64bit Windows 7 machine.

The Event viewer shows the following error:

 

 

Faulting application name: Adobe Encore.exe, version: 5.0.0.342, time stamp: 0x4d83fd30

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0xffffffff

Faulting process id: 0x184c

Faulting application start time: 0x01cd110f32c9ccdd

Faulting application path: C:\Program Files (x86)\Adobe\Adobe Encore CS5.1\Adobe Encore.exe

Faulting module path: unknown

Report Id: 72950f91-7d02-11e1-ac11-ec55f9f57add

 

Any ideas on how to fix this?

863 Views   5 Replies   Latest reply: Stan Jones, Apr 2, 2012 4:27 PM
 
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  • Stan Jones
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    1. Stan Jones,
    Apr 2, 2012 2:50 PM   in reply to RC2112
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    Not a common problem. The reports I see have different issues.

     

    Look at this one for an example:

     

    http://forums.adobe.com/message/4217472#4217472

     

    So you open Encore and do not get the "new/select project" window or any other messages?

     
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  • RC2112
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    2. RC2112,
    Apr 2, 2012 2:54 PM   in reply to Stan Jones
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    At this point I’ve never been able to get Encore to load.  So there can’t be a corrupt project, etc….

    Yes, I launch Encore, the splash screen comes up for a few moments and then the error comes up.  I never get to the project window….

     
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  • Stan Jones
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    3. Stan Jones,
    Apr 2, 2012 3:02 PM   in reply to RC2112
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    a) contact Adobe support; I consider such problems install issues. They may be able to look at your install log.

     

    b) try a repair install; or an uninstall/clean/reinstall.

     
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  • RC2112
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    4. RC2112,
    Apr 2, 2012 3:03 PM   in reply to Stan Jones
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    I did try a complete uninstall and re-install without any luck….

     

     

    Robert Culpon, Director of Information Systems Services, Principal, CRISC

    ANDERSON ZURMUEHLEN

     
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  • Stan Jones
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    5. Stan Jones,
    Apr 2, 2012 4:27 PM   in reply to RC2112
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    I would contact support.

     

    But I did forget to give this troubleshooting page:

     

    Troubleshoot system errors and freezes | Adobe software on Windows

     

    http://kb2.adobe.com/cps/822/cpsid_82252.html

     
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