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RC2112
Currently Being Moderated

Encore CS5.1 Won't Load

Apr 2, 2012 1:31 PM

When I go to launch Encore CS5.1 it returns an error saying Adobe Encore has stopped working.  This is a 64bit Windows 7 machine.

The Event viewer shows the following error:

 

 

Faulting application name: Adobe Encore.exe, version: 5.0.0.342, time stamp: 0x4d83fd30

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0xffffffff

Faulting process id: 0x184c

Faulting application start time: 0x01cd110f32c9ccdd

Faulting application path: C:\Program Files (x86)\Adobe\Adobe Encore CS5.1\Adobe Encore.exe

Faulting module path: unknown

Report Id: 72950f91-7d02-11e1-ac11-ec55f9f57add

 

Any ideas on how to fix this?

 
Replies
  • Currently Being Moderated
    Apr 2, 2012 2:50 PM   in reply to RC2112

    Not a common problem. The reports I see have different issues.

     

    Look at this one for an example:

     

    http://forums.adobe.com/message/4217472#4217472

     

    So you open Encore and do not get the "new/select project" window or any other messages?

     
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  • Currently Being Moderated
    Apr 2, 2012 3:02 PM   in reply to RC2112

    a) contact Adobe support; I consider such problems install issues. They may be able to look at your install log.

     

    b) try a repair install; or an uninstall/clean/reinstall.

     
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  • Currently Being Moderated
    Apr 2, 2012 4:27 PM   in reply to RC2112

    I would contact support.

     

    But I did forget to give this troubleshooting page:

     

    Troubleshoot system errors and freezes | Adobe software on Windows

     

    http://kb2.adobe.com/cps/822/cpsid_82252.html

     
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