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Currently Being Moderated

Encore CS5.1 Won't Load

Apr 2, 2012 1:31 PM

When I go to launch Encore CS5.1 it returns an error saying Adobe Encore has stopped working.  This is a 64bit Windows 7 machine.

The Event viewer shows the following error:



Faulting application name: Adobe Encore.exe, version:, time stamp: 0x4d83fd30

Faulting module name: unknown, version:, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0xffffffff

Faulting process id: 0x184c

Faulting application start time: 0x01cd110f32c9ccdd

Faulting application path: C:\Program Files (x86)\Adobe\Adobe Encore CS5.1\Adobe Encore.exe

Faulting module path: unknown

Report Id: 72950f91-7d02-11e1-ac11-ec55f9f57add


Any ideas on how to fix this?

  • Currently Being Moderated
    Apr 2, 2012 2:50 PM   in reply to RC2112

    Not a common problem. The reports I see have different issues.


    Look at this one for an example:



    So you open Encore and do not get the "new/select project" window or any other messages?

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  • Currently Being Moderated
    Apr 2, 2012 3:02 PM   in reply to RC2112

    a) contact Adobe support; I consider such problems install issues. They may be able to look at your install log.


    b) try a repair install; or an uninstall/clean/reinstall.

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  • Currently Being Moderated
    Apr 2, 2012 4:27 PM   in reply to RC2112

    I would contact support.


    But I did forget to give this troubleshooting page:


    Troubleshoot system errors and freezes | Adobe software on Windows


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