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kysma0710
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Photoshop Elements 6.0 stopped working

Apr 2, 2012 6:33 PM

I was working in my Photoshop Elements 6.0 program on my MacBook while it was hooked up to a TV monitor, but while I wasn't paying attention someone unhooked it and I lost the top tool bar and the bottom window in my program.  I tried restarting my computer, un and reinstalling the program, but it still is not working....   HELP!!!!!

439 Views   4 Replies   Latest reply: Barbara B., Apr 3, 2012 7:23 AM
 
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  • Barbara B.
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    1. Barbara B.,
    Apr 2, 2012 7:00 PM   in reply to kysma0710
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    Go to your username>library>preferences and delete

     

    com.adobe.Photoshop.Elements.plist

    Adobe Photoshop Elements 6 Paths

    Adobe Photoshop Elements 6 settings

    opera prefs (you may not have that one)

     

    If you're using lion that library is hidden. To see it Option-click the Go menu in the finder and it will appear in the list below the little house for your user account. If you're using lion, while your in that library go to the saved application states folder and delete anything pertaining to PSE.

     

    Regardles of your version of OS X repair permissions before trying PSE again.

     
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  • kysma0710
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    2. kysma0710,
    Apr 3, 2012 5:23 AM   in reply to Barbara B.
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    I'm sorry.... but, I can't figure out what your talking about.  What user name?   And what is "com.adobe.Photoshop.Elements.plist?"  I am not exactly syre what your are telling me to do.

     
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  • 99jon
    10,292 posts
    Jan 6, 2010
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    3. 99jon,
    Apr 3, 2012 5:40 AM   in reply to kysma0710
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    Try System Preferences available from the Apple () menu at the upper-left corner of the screen.

     

    Check display settings and make sure screen height is at least 800.

     

    The display settings could have been changed whilst hooked up to the TV.

     
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  • Barbara B.
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    4. Barbara B.,
    Apr 3, 2012 7:23 AM   in reply to 99jon
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    Yes, that's a good point, 99jon. Thanks. kysma0710, you want that preference pane set to the highest available resolution:

     

    Screen Shot 2012-04-03 at 10.20.59 AM.png

     

    You won't see any numbers that big if you aren't using an external display. Just pick the highest ones available.

     

    Your username is the name you have for your os x account. The files I said to to delete are in the folder where I said to find them. Just look for them and delete them if 99jon's suggestion doesn't fix it for you. They are all preference files for PSE that might have gotten corrupted and PSE will automatically build fresh copies the next time you launch the program.

     
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