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"Stopped Working"

May 12, 2012 12:15 PM

I downloaded the trial version of the Production Premium, and any program that I try to run stops working before it starts, with the error message: Adobe (Premiere, After Effects...) has stopped working. Please help.

 

System properties.gif

1201 Views   5 Replies   Latest reply: Jeff A Wright, May 12, 2012 7:45 AM
 
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  • Jeff A Wright
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    1. Jeff A Wright,
    Apr 3, 2012 10:05 AM   in reply to TTFilms
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    Did you receive any error messages during the install process?  Or was this installed previously but has only recently stopped working?

     
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  • TTFilms
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    2. TTFilms,
    Apr 3, 2012 6:50 PM   in reply to Jeff A Wright
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    No the install process went smoothly, and after trying a few other programs I found that it was just After Effects and Premiere that were not working. I just downloaded the trial, and they haven't worked since I installed them.

     
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  • Manish Kumar
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    3. Manish Kumar,
    Apr 4, 2012 6:39 AM   in reply to TTFilms
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    Are you able to see the splash screen of After Effects or Premier Pro? The link below has generic troubleshooting steps to be performed on launch issues.

     

    http://helpx.adobe.com/creative-suite/kb/troubleshoot-launch-failures- creative-suite.html

     

    Do update the status on the same.

     
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  • JackNapier06
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    4. JackNapier06,
    May 11, 2012 8:42 PM   in reply to Jeff A Wright
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    I am having this issue with the premier pro cs6.  I installed a trial of the production premium package and all other programs seem to work fine.  When I try to run Premier Pro the program force closes after the splash screen while the program window begins to load.  No error message appears.

     
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  • Jeff A Wright
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    5. Jeff A Wright,
    May 12, 2012 7:45 AM   in reply to JackNapier06
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    Moving this discussion to the Premiere Pro CS5, CS5.5, & CS6 forum.

     
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