I need to update Adobe RoboHelp from version 8.0.0 to version 8.0.2. The update package seems to download, but nothing is installed (InstallShield only shows the "Remove components" option).
Can somebody provide me with a solution.
Hello Dmitry,
Try downloading the update file manually using following links and then run the Update installer and see if that works.
http://download.adobe.com/pub/adobe/robohelp/win/8.x/adobe_roboHelp_pa tch_8_0_2.exe
http://download.adobe.com/pub/adobe/robohelp/win/8.x/adobe_roboHelp_pa tch_8_0_1.exe
Hope that works, if there is any error message please let me know.
Thanks!
Anjaneai
After download, what are you doing with the download?
See www.grainge.org for RoboHelp and Authoring tips
OK so to answer outstanding questions, do you already have 801 installed and do you have local admin rights on your PC?
Also are you running the download from a local drive rather than a network location?
See www.grainge.org for RoboHelp and Authoring tips
Go to Help > About in RoboHelp. What version does that say you have installed? If have seen differences between that and Programs.
See www.grainge.org for RoboHelp and Authoring tips
I've just resolve it.
I did unistall RH with cleaning registry and reinstall it.
After that both patches was applied successfuly.
Thank you all for your attention and your time.
To Peter Grainge: yes, there was difference - version in About - 8.0.0.4... , in Programs - 8.0.2
Uninstalling and reinstalling is the answer I would have given if you had reported that difference. That is the only way to fix the discrepancy.
See www.grainge.org for RoboHelp and Authoring tips
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