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laggyshield
Currently Being Moderated

Freezing every hour on new update

Mar 31, 2012 10:38 PM

Tags: #flash #crash #update #windows #7 #service #freeze

So I installed the new update today (for Windows 7 64-bit) and exactly every hour my computer would freeze (I have to reboot at that point).

 

After many hours of trying to figure out the problem (scanning memory and hard disk, etc.) and looking at the event logs, I noticed that the adobe flash player update service runs exactly at the moments the computer freezes (at the 16 minute mark of every hour).

 

I was able to resolve the freezing by going into the Task Scheduler and disabling the updater. (The task is "At 9:16 PM every day - After triggered, repeat every 1 hour for a duration of 1 day.")

 

I don't mind having the service up (I set it to notify me of new updates when I updated flash) so I am just wondering why my computer freezes because of it.

 

Thanks,

laggyshield

 
Replies
  • Currently Being Moderated
    Mar 31, 2012 10:45 PM   in reply to laggyshield

    What exactly did you find in the event logs - any reason why and what was freezing your computer?

     

    Also, hopefully (after the weekend) you will also get information or questions from Adobe staff.

     
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  • Chris Campbell
    9,454 posts
    May 4, 2010
    Currently Being Moderated
    Apr 2, 2012 12:30 PM   in reply to laggyshield

    What virus/security software do you use?  Is it made by ESET?

     
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  • Chris Campbell
    9,454 posts
    May 4, 2010
    Currently Being Moderated
    Apr 3, 2012 5:20 PM   in reply to laggyshield

    Is it possible for you to upgrade to version 5 of Smart Security?  We've had reports that this resolves the problem.

     

    Thanks,

    Chris

     
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  • Chris Campbell
    9,454 posts
    May 4, 2010
    Currently Being Moderated
    Apr 6, 2012 6:28 PM   in reply to Chris Campbell

    For those crashing with ESET and Flash Player 11.2's automatic update service.  I've received word back from ESET that this is a known issue and systems which have their latest business version 4.2.76 or the latest home version 5.x will not encounter this crash.

     

    In addition, yesterday an automatic program component upgrade was also made available for older versions.  For more information, please see the following KB article:

     

    http://kb.eset.com/esetkb/index?page=content&id=SOLN2981

     

    Thanks,

    Chris

     
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  • Currently Being Moderated
    Jun 14, 2012 1:50 AM   in reply to Chris Campbell

    I am having this same problem, but am not using any ESET software.  There is no anti-virus software on the computer in question.

     

    Exactly one hour after I start my computer up it freezes.  No matter what I am doing. I am sure it is the updater since when it freezes I can see the adobe updater icon pop up in the bottom right by the time.

     

    I only started having this problem happen in the past two days or so.

     
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